Ratings based on 1,404 Guest Reviews

Hear it directly from our travelers
3.0 out of 5
49% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
3 out of 5
by A traveler from The Keys

I hope I never have to stay there again.

Posted Oct 3, 2016
Pros: The location.
Cons: Friendlier check-in people, dehumidifiers in the rooms, and a microwave.
Location: It is on the corner of Commercial and Powerline Rd. There is a Waffle House next door, a Miami Subs across the street, and a McDonalds nearby.
The check-in clerk wanted me to sign a paper stating that there would be a $250.00 deposit in case I smoked, had a pet, or damaged the room. She didn't want me to read it, just sign it. When I left in the morning, I asked the clerk to take off the deposit, because I had no pet, didn't smoke, and didn't damage the room. He said there was no one available to check until housekeeping cleaned the room. The beds creaked, the shower dispenser had no soap, the room was humid, and a lightbulb was burned out on the entrance light. There was no microwave, no refrigerator, and no ice dispenser on my floor, even though there was a sign, pointing to one.
1 out of 5
by A traveler from Curitiba

Hotel "gato por lebre"

Posted Sep 8, 2016 on Hotels
Viajamos em 2 famílias, a minha com um bebe de 1 ano e 9 meses, a outra com uma grávida, uma idosa e uma criança da mesma idade. Ao todo 5 pessoas e 2 crianças. Ao chegar no hotel (pombal), nos acomodaram e 2 quartos no terceiro andar do hotel, onde precisávamos subir pelo elevador de serviço, no início do segundo dia o elevador quebrou, ou fazíamos a volta pelo hotel inteiro ou subiámos de escada, escada que soltou uma lajota em nossa primeira subida. Nosso quarto estava com três pessoas, em nenhum dia recebemos 3 toalhas, sempre recebíamos 2. O outro casal com sua família fazia o checkout um dia antes da nossa. O checkout era as 11, as 9 já começaram a perturbar sobre a saída. Por estar sem elevador o logística de 6 malas e mais pertences de mão estava bem complicada. Então ofereci o meu quarto para a gestante se trocar, em menos de 2 minutos ligaram para saber o que ela fazia em meu quarto. Para fechar com chave de ourouro, fui deixá-los no aeroporto, fizeros algumas compras, ao voltar ao hotel nossa fechadura estava quebrada, 20 minutos para fora eu, minha esposa e meu filho para fora esperando manutenção. O problema não foi resolvido e dormimos com a trava de segurança interna.O ar condicionado fica na orelha de uma das camas, o cofre parafusado no chão ao lado da pia no canto do quarto. As fotos o quarto apresenta lajotas e na verdade ele está com carpet. Para quem interessar o hotel fica a uns 20 metros da linha do trem.
3 out of 5
by A traveler from yulee,Fla

Posted Sep 7, 2016 on Expedia
They are good place... But shower ceiling and wall has mold and need paint. They didn't put towel for floor when they clean and new towel they are forget put towel "rug" floor on tub.. So bed sheet are good. A/C is cold .... The pool are good
1 out of 5
by A traveler

This hotel should not be recommended to no one.

Posted Sep 6, 2016
As soon as I walked into the lobby I felt betrayed. There were nothing positive about that place. It is a shame to call that place Hotel.
1 out of 5
by A traveler

Go else where!

Posted Sep 6, 2016 on Hotels
I checked out the next morning I couldn't stay there it was gross!
3 out of 5
by George from Freeport, Bahamas

Posted Aug 31, 2016 on Hotels
Had a very comfortable stay would stay again.
3 out of 5
by A traveler from NY,NY

My Stay at Universal Palms Hotel

Posted Aug 31, 2016 on Expedia
Pros: Location
Cons: Try to get humidifier and get rid of the musty mildew smell.
Location: We were able to visit with family. The location made it very convenient because we were so close to family.
The room was very humid and the bed appeared to be very damp when I finally went to bed to go to sleep. The mattress was very uneven making me toss and turn during the night.
2 out of 5
by adriana from Colombia

Posted Aug 31, 2016 on Hotels
Regular un hotel abandonado instalaciones regulares y sucio muchos fumadores en el hotel muy abandonado no lo recomiendo
4 out of 5
by Francisco Javier from Ciudad de México

Excelente!!!

Posted Aug 31, 2016 on Hotels
La pasamos muy bien. El personal muy amable y servicial. Lo recomiendo totalmente.
3 out of 5
by Dartanyon

This traveler left a rating score only Posted Aug 30, 2016 on Hotels