Loud train. Used condoms on the steps mold in the bathroom nasty stains all over carpet toilet made a loud trumpet sound all night. Pool are was nice bar was nice lobby was nice. Wisj
H they put more money into the rooms cause thats what the people pay for. Pictures on site was nice nothing like what the rooms really are like. Never again will i stay there
Comment from Hotel Management
Mar 10, 2017 by Peter Pappas, General Manager. , Hotel Management
We would first like to thank you for taking a few minutes to share your comments with us. It is really important for us to know about our guests’ experience. We are astounded and really disappointed by the experience you are describing, since it is not in our habits, nor in our wishes, to provide that kind of experience. We duly take note of all your comments and will address these concerns immediately. As for the train, there is indeed one running behind the hotel, some of our guests do not mind the noise and some others find it more disturbing, we are sorry for the inconvenience it may have caused you. However, we are glad to see that you enjoyed our pool, bar and lobby. We hope to have a second chance from you to show you the real Universal Palms experience, one that will meet your expectations. Best regards.