Posted Apr 24, 2016 on Expedia
This has been my most horrible experience in all the years that I've been traveling. The room smelled awfully bad, however, the bed was comfortable with clean linen. The worst was not having hot water for three days of my four days stay. Repeated complaints did not result in any resolution.
The security is kind of inadequate. One of the evening, a scammer called my room pretending to be the Assistant Manager from the front desk saying the system crashed and wanted to know number of people in the room, date of check-in, checkout, car I am driving and he was asking my credit card number, at which time I told him that I would come down to the front desk and give him all the details. At my insistence he said I don't need to come down at that time and maybe stop by in the evening. I went down to the front desk asking for the Asst. Manager and I was told the manager left more than an hour ago. I told about my call and the lady at the desk informed that in the past there were similar calls. If this is a recurrence, then why has the hotel not taken an action to fix this scamming issue.