2 Star Dressed up as a 5 Star
Posted Aug 20, 2017 on Expedia
Folks, not sure how this can be rated 4.6 out of 5?
Hotel is old and poorly maintained, for the money this is one of the worst experiences we have had in twenty years of travel. I'm disappointed I read and believed the ratings and reviews. The Hotel is loud, run down and basically a hotel were the locals come to play for a day or two.
If you need your fix of screaming kids, crying babies and just plain noise, this is the place for you. Front desk staff was helpful when asked, concierge desk went out of there way to help and the Bartenders at the pool tiki bar we great but that's were it ends. Room service was a ten minute make the beds and out, the young lady serving drinks around the so called "Adult" pool was the rudest person we encountered on our entire ten days in Florida, should not be in the service business. Overall there was really no one picking up after the hoards of kids, we have kids, we just have never seen kids screaming and yelling like this before, absolutely no rules or at least non enforced.
I have never left a negative review before but please understand this is not a place for relaxation or any form of relax time, it has the makings or maybe once was a great place to stay, right now it needs a major facelift and management that is actually seen and servicing the clientele.