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"They are under renovation and all torn up. Their web site or you people should let people know. " More

By a verified traveler on Mon 31 Aug 2020

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Hotel Description

Hotel near MGM Springfield in Springfield

Metro Center stay

Within a 15-minute walk of this Metro Center hotel, you'll find MGM Springfield and Naismith Memorial Basketball Hall of Fame. Springfield Armory and Forest Park are also within 3 miles (5 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a gym on site, and a 24-hour front desk and dry cleaning are also provided.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$159* Per night/room Mar 31 - Apr 1

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Marriott Springfield Downtown ratings based on 15 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Marriott Springfield Downtown

Everyone (4) Couples (2) Family (7)
4 out of 5
They are under renovation and all torn up. Their web site or you people should let people know.

Posted by on Aug 31, 2020

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Comment from Hotel Management

Sep 2, 2020 by Customer Service

We appreciate that you took the time to share this 4/5 rating with us. However, we regret that your stay with us was anything less than perfect. Since we can no longer offer the standard of service we want to provide we will be closing the hotel, until we reopen under a new brand in 2021. We'd love to have you join us then for a more positive experience! Kind regards, Peter Marks, General Manager

4 out of 5
The included breakfast was great - a true Old-time breakfast - bacon and eggs, coffee, juice, fried potatoes - cooked to order. A welcome surprise! Room was clean, bed comfortable.

Posted by , from Schenectady, NY on Mar 12, 2020

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Comment from Hotel Management

Mar 13, 2020 by Customer Service

Thank you for the wonderful review, Jesse! It's outstanding you enjoyed your time with us so much! It's important to us that our guests feel welcome and valued. We look forward to hosting you again soon for another amazing experience! Have a fantastic day! Kind regards, Peter Marks, General Manager

1 out of 5

Posted by on Nov 11, 2019

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Comment from Hotel Management

Nov 11, 2019 by Customer Service

We appreciate your feedback. It is extremely disheartening to see that you were unsatisfied with your stay here at Tower Square Hotel. This is not the experience that we aspire to provide you with, so we will address this feedback with our team. We do hope for the chance to rectify this visit in the future. Kind regards, Peter Marks, General Manager

5 out of 5

Posted by on Sep 26, 2019

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Comment from Hotel Management

Sep 26, 2019 by Customer Service

Thank you so much for the perfect rating. We're delighted to hear that you enjoyed your stay with us. We can't wait to host you again soon. Have an outstanding day. Kind regards, Peter Marks, General Manager

4 out of 5
Location to the event. With it being one night stay it is hard to get comfortable in a bed that you aren’t use to.

Posted by on Jun 24, 2019

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Comment from Hotel Management

Jun 28, 2019 by Customer Service

We appreciate the feedback! We're glad to see you enjoyed your time with us! It's great that the location of our property was conveniently located to the event you attended. We hope to host you again soon for an even better experience! Kind regards, Peter Marks, General Manager

5 out of 5
I like the location of the property. Convenient walking distance to many things.

Posted by on May 20, 2019

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Comment from Hotel Management

May 20, 2019 by Customer Service

Thank you for your compliments! We're thrilled that your time with us in Springfield was such a success! Our team takes pride in offering our guests comfortable accommodations in a central location, and your kind words assure us we are succeeding! We can't wait to host you again soon for another positive stay! Have a wonderful day! Kind regards, Peter Marks, General Manager

5 out of 5
location is awesome close to everything. It was a great stay

Posted by on Apr 29, 2019

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Comment from Hotel Management

Apr 29, 2019 by Customer Service

We're thrilled to know you had such a wonderful experience with us! We strive to provide our guests with only the most enjoyable of visits and your praise for our convenient location lets us know we're succeeding. That's what we like to see! We can't wait to host you again for yet another unforgettable visit. Have an outstanding day! Kind regards, Peter Marks, General Manager

5 out of 5
The restaurant was great, enjoyed the food. The staff was very nice.

Posted by on Mar 15, 2019

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Comment from Hotel Management

Mar 17, 2019 by Rowan

Thank you for taking the time to leave a great comment about Currents and our staff!

4 out of 5
Kris, server/bartender at Currents, was exceptionally nice, attentive, and has excellent customer service skills.

Posted by on Mar 4, 2019

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Comment from Hotel Management

Mar 17, 2019 by Rowan

We all agree that Kris is one of the best. Thank you for acknowledging him and we hope that you choose Tower Square Hotel the next time you're in Downtown Springfield.

1 out of 5
Our hotel room had dried vomit on the floor and the sheets and duvet were soiled. This hotel was so filthy that we left and checked into another hotel.

Posted by on Feb 11, 2019

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About the Marriott Springfield Downtown

Location 2 Boland Way, Springfield, MA 01115

Property Features

Marriott Springfield Downtown offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a 24-hour business center and 13 meeting rooms. The business-friendly Marriott Springfield Downtown also features dry cleaning/laundry services, shopping on site, and an ATM. For a fee, parking is available. This Springfield hotel is smoke free.

  • 1 building
  • 266 guestrooms or units
  • Meeting rooms
  • Built in 1971
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Springfield Union Station (0.7 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Marriott Springfield Downtown offers 266 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Premium satellite television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Springfield hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (heating)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Bridge22 Restaurant & Bar - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

Currents - Onsite restaurant.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.00 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0005772810

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is C0005772810. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, Carte Blanche, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • State tax ID - C0005772810
  • Parking height restrictions apply
  • Property is not currently implementing any guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: USD 0.50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 20 per day (in/out privileges)
  • Rollaway bed fee: USD 15.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marriott Springfield
  • Tower Square Hotel
  • Springfield Marriott Hotel
  • Marriott Springfield Hotel Springfield
  • Tower Square Springfield
  • Tower Square Hotel Springfield
  • Tower Square
  • Springfield Marriott
  • Tower Square Hotel Springfield
  • Marriott Springfield Downtown Hotel
  • Marriott Springfield Downtown Springfield
  • Marriott Springfield Downtown Hotel Springfield

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.