4.2 out of 5

"There is a $28 resort fee added to your daily room charge for use of the pool, gym, parking, shuttle etc. The shuttle is convenient for going to and ... " More

By a verified traveler on Wed 05 Sep 2018

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Hotel Description

3.5-star resort near Smathers Beach

Oceanside stay

Within 2 miles (3 km) of this well-placed resort, you'll find Smathers Beach and Key West Golf Club. Key West Harbour and Higgs Beach are also within 3 miles (5 km).

Free shuttle, parking

This resort features a restaurant, an outdoor pool, and a poolside bar. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport pick-up. Enjoy the 24-hour fitness center and perks like free self parking.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 216 guestrooms offer free WiFi and free wired Internet, as well as LED TVs with cable channels. Other amenities include room service, premium bedding, and free weekday newspapers.

One King Bed, Non-Smoking, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
$174 per night

Room, 2 Queen Beds, Balcony, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Balcony, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

DoubleTree Resort by Hilton Grand Key - Key West ratings based on 110 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree Resort by Hilton Grand Key - Key West

Everyone (10) Couples (4) Family (2)
4 out of 5

Posted by on Mar 30, 2019

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4 out of 5
I loved the location and the transportation to and from downtown! The staff could have been a bit friendly at the front desk.

Posted by on Mar 20, 2019

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4 out of 5
The king suite was more than expected and really nice! The hotel offered great transportation and was very prompt. Some of the staff came across as a bit rude and I think they could have been nicer.

Posted by on Mar 17, 2019

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5 out of 5
The staff was so welcoming and they went out of their way to make our stay better. My little niece who speaks Portuguese and was on vacation with her family from Brazil, was telling me in the lobby that she loved the cookies that were given at the time of Check in and one of the receptionist heard and understood and came by with a cookie and a bottle of water and gave it to her. That really made her day! That simple act says everything about the service! Great job!

Posted by on Mar 4, 2019

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4 out of 5
There is a $28 resort fee added to your daily room charge for use of the pool, gym, parking, shuttle etc. The shuttle is convenient for going to and from town and I am certain it reduces potebtial DUI’s. The pool bar is nice and happy hour prices makes it a worthwhile. Breakfast personnel should get more skeep as they are mostly grumpy. The reception staff was friendly and knowledfeabke.

Posted by , from california on Sep 5, 2018

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3 out of 5
The hotel was ok, not super luxurious and in need of an upgrade definitely. The people were very nice which made things a lot better. I would wait for word of an upgrade to return.

Posted by on Jul 23, 2018

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3 out of 5
Disappointing stay. Hotel had a "resort fee" that they all seen to be charging these days. Just include all "fees" into the price, so there are no surprises. I assume that detail was in the fine print, but I still don't like it. Being a State Licensed Electrical Contractor, I noticed several electrical code violations that I pointed out to the staff, and I will also forward to the corporate office. My overall impression of the place was that it was no better than a Motel 6, other than the amenities offered. Beds were not super comfortable (to me. I like a firm mattress). Drywall patching was awful. Burn marks in the room carpet. Had to change rooms after one night because the room wouldn't get below 77 degrees. That's a deal breaker for my wife.

Posted by , from FL on Jun 20, 2018

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1 out of 5

Dirty and overpriced

While the hotel looks to be in good shape our room was disgusting the carpet was filthy it turned my sons feet black so I had to request they clean the carpet and it was still dirty we all came back with bite marks which I assume are from bedbugs, the AC was extremely noisy and kept my kids up most of the night. I was told that people with pets are kept in a certain area and had asked to be far away from them due to allergies and there was a dog barking not 4-5 doors down from us!! Free cookies and water do not make up for the price we paid for what we got. Bought my mother a drink at the tiki bar which was $11 for a small cocktail I understand this is the keys but that’s outrageous. I will never stay at this hotel again.

Posted by , from Palm Bay FL on Oct 9, 2017

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5 out of 5
The front desk was wonderful and all the staff were very pleasant. The room was clean as well as the overall hotel. I would only suggest to leave coffee service out at all times. I would definitely return.

Posted by on Jul 17, 2017

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4 out of 5
The pool area is very nice but the pool water needed to be cooler to be refreshing. Staff is friendly and proficient. Rooms are roomy and clean.

Posted by , from Nevada on May 30, 2017

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About the DoubleTree Resort by Hilton Grand Key - Key West

Location 3990 S Roosevelt Blvd, Key West, FL 33040

Property Features

DoubleTree Resort by Hilton Grand Key - Key West offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly DoubleTree Resort by Hilton Grand Key - Key West. A shuttle from the airport to the hotel is free (available 24 hours). Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Key West resort.

  • 1 building
  • 216 guestrooms or units
  • 4 levels
  • 7000 sq ft of conference space
  • Built in 2000
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Beach lounge chairs
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Key West, FL (EYW-Key West Intl.) (1.7 km / 1.1 mi)
  • Property shuttles: Free airport pick-up; area shuttle within 4 mi available for a surcharge
  • Parking: Free self parking

Room Amenities

DoubleTree Resort by Hilton Grand Key - Key West offers 216 air-conditioned accommodations with laptop-compatible safes and safes. Beds feature premium bedding. 40-inch LED televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Key West resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and microwaves can be requested.

  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.

Palm Haven - Overlooking the pool, this restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is 21

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 75.00 per accommodation
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lb)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property's policy is that pets may not be left unattended in guestrooms. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach towels
  • Fitness center access
  • Airport shuttle
  • Shuttle service
  • Internet access
  • Phone calls
  • In-room safe
  • In-room bottled water
  • Laundry facilities
  • Self parking
  • Parking
  • Housekeeping

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 15.50 per person (approximately)
  • Pet fee: USD 75.00 per accommodation

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Grand Key Key West
  • DoubleTree Resort Hilton Grand Key Key West
  • DoubleTree Resort Hilton Grand Key
  • DoubleTree Hilton Grand Key
  • DoubleTree Resort by Hilton Grand Key Key West

You should know

  • DoubleTree Resort by Hilton Grand Key - Key West offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).