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4.4 out of 5

"The key card system was down and we couldn’t check in the rooms ourselves, but the staff went above and beyond all day and night to make sure we could ... " More

By a verified traveler on Wed 13 Mar 2024

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Hotel Description

Hotel near Wilcox Mansion - Theodore Roosevelt Inaugural National Historic Site in Buffalo

City center stay

Within a 15-minute walk of this Downtown Buffalo hotel, you'll find Wilcox Mansion - Theodore Roosevelt Inaugural National Historic Site and Kleinhans Music Hall. Buffalo and Erie County Naval and Military Park and KeyBank Center are also within 2 miles (3 km).

Free perks

A 24-hour gym, free self parking, and free newspapers are featured at this hotel. Guests will appreciate free perks like full breakfast and WiFi in public areas. A 24-hour business center, a lobby fireplace, and luggage storage are also on offer.

Standard Room, 1 King Bed, Non Smoking (Walk-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$135* Per night/room Apr 3 - Apr 4

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking (Walk-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western on the Avenue ratings based on 17 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western on the Avenue

Everyone (11) Couples (1) Family (6)
5 out of 5
The key card system was down and we couldn’t check in the rooms ourselves, but the staff went above and beyond all day and night to make sure we could get back into our rooms when needed. 5 stars!

Posted by on Mar 13, 2024

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Comment from Hotel Management

Mar 16, 2024 by General Manager

Dear Lauren,Thank you so much for all the kind words. We're so happy to know that our amazing team members helped make your experience with us even better, especially during the system outage. We hope you will consider coming back to join us again soon.

5 out of 5

Posted by on Feb 4, 2024

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5 out of 5
It was conveniently located near airport, restaurants, and attractions.

Posted by on Dec 21, 2023

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Comment from Hotel Management

Dec 23, 2023 by General Manager

Dear Joseph,Thank you for choosing Best Western - On The Avenue! We're glad our location was convenient for your trip, and we invite you to stay with us again should you be back in the area.

4 out of 5

Posted by on Oct 22, 2023

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4 out of 5
My kids loved it

Posted by on Apr 13, 2023

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Comment from Hotel Management

Apr 15, 2023 by General Manager

Dear Theresa,It's always a pleasure hearing from our guests. We're glad your kids had fun, and we look forward to seeing all of you again soon.

5 out of 5
The staff were all very friendly and helpful. The room was very clean. Beds were comfortable and had a LOT of pillows. Easy drive to Key Bank Center.

Posted by , from JOHNSONBURG on Mar 28, 2023

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Comment from Hotel Management

Mar 30, 2023 by General Manager

Dear Richard,Thank you for the outstanding rating of your recent stay at Best Western - On The Avenue. We're glad you enjoyed your visit with us and our clean and comfortable accommodations, convenient location, and friendly and helpful staff. Please allow us to host you again should you return to Buffalo. Familiar faces are a welcome sight, so come back soon!

4 out of 5

Posted by on Mar 17, 2023

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5 out of 5

Posted by on Oct 10, 2022

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4 out of 5

Posted by on Jul 21, 2022

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4 out of 5

Posted by on Oct 12, 2019

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About the Best Western on the Avenue

Location 510 Delaware Avenue, Buffalo, NY 14202

Property Features

A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. A 24-hour fitness center, tour/ticket assistance, and a vending machine are also featured at Best Western on the Avenue. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this Buffalo hotel.

  • 1 building
  • 60 guestrooms or units
  • 5 levels
  • Full breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area
  • Refrigerator in a common area

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Buffalo-Exchange Street Station (5.1 km / 3.2 mi)
  • Metro station: Allen-Medical Campus Station (0.5 km / 0.3 mi)
  • Parking: Free self parking

Room Amenities

Best Western on the Avenue offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast daily from 7 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cribs (infant beds) are available for USD 7.0 per day.

Pet Policy

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 7.0 per day
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Avenue
  • Best Western Avenue Buffalo
  • Best Western Avenue Hotel
  • Best Western Avenue Hotel Buffalo
  • Best Western Buffalo
  • Best Western Hotel Buffalo
  • Best Western Inn - On The Avenue Hotel Buffalo
  • Buffalo Best Western
  • Best On The Avenue Buffalo
  • Best Western on the Avenue Hotel
  • Best Western on the Avenue Buffalo
  • Best Western on the Avenue Hotel Buffalo

You should know

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.