Skip to main content
Beginning of main content

Enter dates to see availability

4.4 out of 5

" Nice hotel. Great price. Too bad everything was closed for COVID-19 " More

By a verified traveler on Tue 11 Aug 2020

Hotel Description

3.5-star hotel near Sunland Park Racetrack and Casino

In shopping district

Your stay at this Sunland Park hotel places you within a 10-minute walk of Sunland Park Racetrack and Casino and Western Playland Amusement Park. Bob-O's Family Fun Center and Sunland Park Mall are also within 2 miles (3 km).

Casino, dining

This smoke-free hotel features a casino, a nightclub, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour fitness center and perks like free self parking and a free casino shuttle.

Free WiFi, flat-screen TVs

In addition to free WiFi, the 78 guestrooms offer room service and flat-screen TVs. Premium bedding, coffee/tea makers, and hair dryers are also available.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$74* Per night/room Oct 4 - Oct 5

Room, 1 King Bed, Accessible, Non Smoking (Accessible Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking (Racetrack View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection ratings based on 23 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection

Everyone (11) Couples (1) Family (9)
5 out of 5
Nice hotel. Great price. Too bad everything was closed for COVID-19

Posted by , from Sacramento CA on Aug 11, 2020

Was this review helpful to you?
Comment from Hotel Management

Aug 11, 2020 by Jenny V.- Front Office Supervisor

Thank you so much for staying with us ! We do apologize about the inconvenience of accessible amenities . There are some restrictions due to COVID-19. We hope to see you again soon !

5 out of 5
Clean, quiet, and very easy check-in! Would recommend this hotel!

Posted by on Jan 11, 2020

Was this review helpful to you?
Comment from Hotel Management

Jan 11, 2020 by Assistant General Manager

Thank you for sharing your feedback with us. We look forward to serving you next time you are in the area!

4 out of 5
The property is beautiful and clean - the rooms are great, room service comes from the casinos restaurant and is well priced as well as convenient. Vending machines on the floors would have been nice, it was weird to have to speak to receptionist everytime but that’s the only complaint and it’s extremely minor

Posted by on Jan 5, 2020

Was this review helpful to you?
Comment from Hotel Management

Jan 8, 2020 by Assistant General Manager

Hello, thank you for taking the time to share your feedback with us. We are so glad that you enjoyed your stay. We hope to see you again soon!

5 out of 5
Clean new hotel, friendly staff, definitely the best hotel in Sunland Park area.

Posted by on Nov 1, 2019

Was this review helpful to you?
Comment from Hotel Management

Nov 1, 2019 by Assistant General Manager

Hi there! Thank you so much for your kind feedback. We are thrilled to know you enjoyed your stay. We look forward to providing you with the same wonderful accommodations on your future visits. Sincerely, Veronica

5 out of 5
It was a short stay but very comfortable! The rooms were clean and the beds slept well.

Posted by on Oct 23, 2019

Was this review helpful to you?
Comment from Hotel Management

Oct 23, 2019 by Assistant General Manager

Thank you so much for sharing your feedback with us. We're so happy you enjoyed your stay. Come back and see us again soon!

4 out of 5
It was a fairly clean hotel. The staff was helpful.

Posted by on Oct 15, 2019

Was this review helpful to you?
Comment from Hotel Management

Oct 15, 2019 by Co-Owner & Managing Partner

Hello, Thank you for taking the time to share your feedback with us, we really appreciate it. I hope you will come back and see us again soon. Sincerely, Sumer Linder

5 out of 5
Everything was great. But like everything it all can't be excellent. I am not a morning person and if I can shave minutes from getting a morning breakfast that would have made my stay even better. I did get their coffee but like I said, if they served breakfast wooo...that would have made this a 5 star in my book. Other than that, a 4-1/2 star from my end would be the rating I would give this hotel. I did spend more time in the casino instead of in my room. Cant be all business all the time. GE

Posted by on Aug 25, 2019

Was this review helpful to you?
Comment from Hotel Management

Aug 27, 2019 by Co-Owner & Managing Partner

Hello! Thank you so much for taking the time to share your experience with us, we love hearing from our guests! We hope you will come back and see us next time you are in the El Paso area! Sincerely, Sumer Linder

4 out of 5

Posted by on Aug 16, 2019

Was this review helpful to you?
Comment from Hotel Management

Aug 16, 2019 by Assistant General Manager

Thank you for rating your recent stay. If there is anything that we can do to earn your five star rating, please let us know. We always welcome our guests suggestions. We hope to see you again soon.

5 out of 5

Posted by on Aug 1, 2019

Was this review helpful to you?
Comment from Hotel Management

Aug 2, 2019 by Assistant General Manager

Thank you for staying with us. We are happy to know you enjoyed your stay. We hope to see you again soon!

4 out of 5
The room was clean. The walls were bare... no painting or frames of sort. The really big downside was the restaurant Ventanas. It was so disappointing. So lonely, no windows. Food was terrible. Need to update that restaurant as well as food. For that reason only this would deter me from booking a room at this hotel again.

Posted by on Jul 3, 2019

Was this review helpful to you?
Comment from Hotel Management

Jul 4, 2019 by Co-Owner & Managing Partner

Hi Izzy, Thanks for sharing your feedback, I really appreciate it. I have shared your experience with the food and beverage director to ensure he has the opportunity to take your comments into consideration so they can improve. I hope you will reconsider your decision and come back soon. Sincerely, Sumer Linder

About the The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection

Location 1202 Futurity Dr., Sunland Park, NM 88063

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. WiFi is free in public spaces. Event space at this hotel measures 7000 square feet (650 square meters) and includes a conference center. A casino, a nightclub, and a 24-hour fitness center are also featured at the business-friendly The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection. A roundtrip airport shuttle (available on request) and a theme park shuttle are free. Self parking is free. This 3.5-star Sunland Park hotel is smoke free.

  • 78 guestrooms or units
  • 4 levels
  • 7000 sq ft of conference space
  • 650 sq m of conference space
  • Built in 2017
  • Casino
  • Dining venue
  • Nightclub
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Refrigerator in a common area

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free theme park shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , RV, bus, truck parking (surcharge) , Free parking nearby

Transport

  • Airport: El Paso Intl. Airport (ELP) (23.7 km / 14.7 mi)
  • Property shuttles: Free airport shuttle, theme park shuttle, casino shuttle, and shopping center shuttle
  • Parking: Free self parking and extended parking; RV/bus/truck parking available for a surcharge

Room Amenities

The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection offers 78 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Ventana's - This buffet restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Hotel Room Service - This café specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Jackpot - This café specializes in American cuisine and serves breakfast, lunch, and dinner. Open daily.

Franklin's Lounge - Onsite bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Airport shuttle service is available on request from 7 AM to 10 PM. Fees may apply. Contact the property in advance to make arrangements.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Airport shuttle service is offered on request from 7 AM to 10 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.The property affirms that it follows sanitization practices of Commitment to Clean (Choice) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sunland Park Casino Ascend Hotel Collection Member
  • Sunland Park Casino Ascend Collection Member
  • Sunland Park Casino Ascend Co
  • The Hotel at Sunland Park Casino Ascend Hotel Collection
  • The Hotel At Sunland Park Casino Ascend Hotel Collection Member

You should know

  • The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection offers transfers from the airport. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
url importing http://www.travelocity.com/Sunland-Park-Hotels-The-Hotel-at-Sunland-Park-Casino-El-Paso,-Ascend-Hotel-Collection.h18168289-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Sunland-Park-Hotels-The-Hotel-at-Sunland-Park-Casino-El-Paso,-Ascend-Hotel-Collection.h18168289-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Sunland-Park-Hotels-The-Hotel-at-Sunland-Park-Casino-El-Paso,-Ascend-Hotel-Collection.h18168289-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.