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"Someone next door to us was smoking dope and our room smelled like crap " More

By a verified traveler on Sun 03 Dec 2023

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Hotel Description

Hotel near University of Texas at Dallas in Richardson

In suburbs

Stay at this Richardson hotel and you'll be within half a mile (1 km) of Solar Eclipse April 8th 2024 and 2 miles (3 km) of Methodist Hospital Campus for Continuing Care. University of Texas at Dallas and Eisemann Center for the Performing Arts are also within 3 miles (5 km).

Free area shuttle

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and WiFi in public areas. Enjoy the 24-hour gym and perks like a free area shuttle.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$102* Per night/room Apr 4 - Apr 5

Room, 1 King Bed (Peloton Bike)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed (2 Room Suite)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Bathtub (Mobility/Hearing Accessible)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, City View, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Richardson Dallas ratings based on 26 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Richardson Dallas

Everyone (12) Couples (3) Family (9)
3 out of 5
Someone next door to us was smoking dope and our room smelled like crap

Posted by on Dec 3, 2023

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Comment from Hotel Management

Dec 5, 2023 by Customer Service

Edwin, we appreciate your feedback. Your experience regarding unpleasant odors in your room is regrettable. We maintain strict policies and we assure you that appropriate measures are taken to address any occurrences. Please consider staying with us again, your comfort is our prime concern and we'd relish the opportunity to provide a more pleasant stay next time.

5 out of 5
Quiet

Posted by , from san antonio on Aug 14, 2023

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Comment from Hotel Management

Aug 15, 2023 by Customer Service

Francis, it's delightful to hear you enjoyed the peaceful atmosphere at Hilton Richardson Dallas. We strive to offer a serene stay for our guests. We look forward to welcoming you back in the future.

5 out of 5
Smelled like weed

Posted by on Jul 23, 2023

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Comment from Hotel Management

Jul 24, 2023 by Customer Service

Danielle, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hilton Richardson Dallas!

5 out of 5
I liked the location

Posted by on Dec 20, 2022

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Comment from Hotel Management

Dec 21, 2022 by Management

Thank you for the feedback and choosing to stay with us. We hope to see you in the future!

5 out of 5

Posted by on Dec 19, 2022

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5 out of 5
Friendly staff Clean and felt safe

Posted by on Dec 11, 2022

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Comment from Hotel Management

Dec 12, 2022 by Customer Service

Thank you for the excellent rating, Bobby!It's fantastic to hear you enjoyed your stay at Hilton Richardson Dallas so much! We're delighted we could accommodate you during your stay and that we left you with a wonderful impression. Your praise for our kind staff and clean accommodations is much appreciated! Thank you for taking the time to share.We look forward to hosting you again soon!

5 out of 5
Nice staff

Posted by on Jul 31, 2022

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Comment from Hotel Management

Aug 3, 2022 by Customer Service

Thanks for sharing this perfect rating, Gary! We're thrilled to hear you enjoyed your stay at Hilton Richardson Dallas! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

5 out of 5

Posted by , from LILBURN on Jul 29, 2022

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3 out of 5
I had to go downstairs to use the microwave, very inconvenient. Parts of hotel seemed worn. Elevator seemed outdated and missing parts. No ice maker on every floor very inconvenient. I had to go one floor below to use ice maker

Posted by on May 28, 2022

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Comment from Hotel Management

Jun 13, 2022 by Customer Service

We appreciate the feedback, Dutchie. We're disappointed your time with us was less than ideal. We care deeply about the satisfaction of our guests so we regret that our features and amenities didn't meet your expectations. Thank you again for your feedback. We'll be sure to address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.

4 out of 5
Hotel was full, only one of the three elevator was working. Other than that the stay was comfortable

Posted by , from Rowlett on May 1, 2022

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Comment from Hotel Management

May 3, 2022 by Customer Service

Thank you for taking the time to share your review with us, Art. We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team. We're looking forward to sharing an even more pleasant experience with you soon. Thank you again!

About the Hilton Richardson Dallas

Location 701 E Campbell Rd, Richardson, TX 75081

Property Features

Hilton Richardson Dallas offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi for a fee. Business amenities include a 24-hour business center and 17 meeting rooms. Event space at this hotel measures 15176 square feet (1410 square meters) and includes a conference center. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Richardson Dallas. A free area shuttle within 5 miles is available. Parking is available for a fee. This Richardson hotel is smoke free.

  • 1 building
  • 337 guestrooms or units
  • 18 levels
  • 15176 sq ft of conference space
  • 1410 sq m of conference space
  • Built in 1987
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Free area shuttle within 5 miles
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Richardson Dallas offers 337 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. LED televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. This Richardson hotel provides wireless Internet access (speed: 50+ Mbps) for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Pillowtop beds
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Lone Fork Kitchen & Tap - This restaurant serves breakfast, lunch, and dinner.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Credit card pre-authorization
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Property is cleaned with disinfectant
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 17
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Number of children who can stay free - 3

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 23 for adults and USD 12 for children
  • Fee for in-room wireless internet: USD 9.95 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per night (rates may vary)
  • Uncovered self parking fee: USD 15.00 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You should know

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.