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Four Points by Sheraton Cleveland-Eastlake

3-star property
35000 Curtis Blvd, Eastlake, OH 1-855-201-7819
3.3 out of 5
See all 13 travelocity Reviews

"This is a a quality hotel. " More

By a verified traveler on Sat 10 Jul 2021

Points Of Interest

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Hotel Description

Enjoy the free parking at this Eastlake hotel

In suburbs

You'll be within half a mile (1 km) of Classic Park and 2 miles (3 km) of Lake Health West Medical Center with a stay here. Lake Erie and Timberlake Public Beach are also within 3 miles (5 km).

Business services

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the business center, conference center, and conference space. Free self parking, a lobby fireplace, and a library are also offered.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$118* Per night/room Apr 28 - Apr 29

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Four Points by Sheraton Cleveland-Eastlake ratings based on 13 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Four Points by Sheraton Cleveland-Eastlake

Everyone (5) Couples (1) Family (4)
5 out of 5

Posted by on Apr 15, 2022

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4 out of 5

Posted by on Jul 31, 2021

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5 out of 5
This is a a quality hotel.

Posted by on Jul 10, 2021

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2 out of 5
Horrible. Everything is closed with no mention on the website. Not even a breakfast in the am. Complimentary juice & a Granola bar. There’s a Bar, restaurant, pool, weight room—ALL CLOSED, while other establishments are Fully Open.

Posted by on Jun 6, 2021

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Comment from Hotel Management

Jul 14, 2021 by Bryce

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.

3 out of 5
I did not like that when I told Sandy at the front desk we needed a late checkout 1pm she said she would note my account , a man banged on my door at noon telling me to leave, I also requested towels and left when I came back the door was opened , towels in a pile ..anyone could of taken our belongings..I thought someone was in the room...very bad customer service.for the price..very disappointed in the staff.

Posted by on May 25, 2021

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Comment from Hotel Management

Jul 14, 2021 by Bryce

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.

5 out of 5
I like the hotel bar and restaurant. The food was very good.

Posted by , from Flint on Feb 18, 2020

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Comment from Hotel Management

Feb 18, 2020 by Kelsey

Hi Christa! I am so happy to hear that you enjoyed your stay. Feedback like yours means so much to us here at the Four Points by Sheraton Cleveland-Eastlake. Thank you for taking the time to let us know how much you enjoyed our bar and restaurant; it was truly a pleasure to serve you! We look forward to serving you again soon, Kelsey Moore Assistant General Manager Four Points by Sheraton Cleveland-Eastlake

2 out of 5
After making reservation I called to see about getting a first floor room and was told no problem (4 days before stay) well at check in I find sorry no first floor and no note asking for one. Then I mention I bought the breakfast for the morning when I booked room, no info on that with front desk but lady did give me slip of paper that’s worth $5 off anything on menu. In the room the wooden bed frame sticks out past the mattress and I smack my shin off so hard I have a black and blue mark and a scab the next day. Told front desk and showed them my shin lady says in broken English “Oh so Sorry that the way they made them”. Never staying there again. $131 waste of my money

Posted by , from Pittsburgh on Feb 3, 2020

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Comment from Hotel Management

Feb 11, 2020 by Kelsey

Dear Dennis, Thank you so much for providing us with such valuable feedback regarding your most recent stay with us. I am very sorry that our service did not live up to your expectations. I have sent your feedback regarding the bed frames to the appropriate department within the organization. Again, I am very sorry for the service you experienced. I hope you will be willing to give us another opportunity to make things right. Kelsey Moore Assistant General Manager Kelsey.Moore@fourpointsclevelandeastlake.com

4 out of 5
Grill had good food, but service was slow. Hotel and room very clean. All the staff courteous and helpful.

Posted by on Feb 2, 2020

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Comment from Hotel Management

Feb 16, 2020 by Kelsey Moore

Hello! Thank you so much for the feedback. We will definitely address the service issue with our food and beverage department. I am happy to hear that you enjoyed the rest of your stay. We look forward to seeing you again soon! Kelsey Moore Assistant General Manager

4 out of 5
The new amenities were very nice. Was a bit disappointed that the pool was down during my stay.

Posted by on Oct 25, 2019

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2 out of 5
they charged again for oct 4 and i can't a refund they its a mistake but as of oct 14 its not fixed today i was told again that they would fix it ?????

Posted by on Oct 14, 2019

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About the Four Points by Sheraton Cleveland-Eastlake

Location 35000 Curtis Blvd, Eastlake, OH 44095

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms. Event space at this hotel measures 15995 square feet (1486 square meters) and includes a conference center. A library, multilingual staff, and a fireplace in the lobby are also featured at the business-friendly Four Points by Sheraton Cleveland-Eastlake. Free self parking is available. This Eastlake hotel is smoke free.

  • 143 guestrooms or units
  • 5 levels
  • 2 buildings
  • Meeting rooms
  • 15995 sq ft of conference space
  • 1486 sq m of conference space
  • Built in 1979
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Library
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Four Points by Sheraton Cleveland-Eastlake offers 143 accommodations with complimentary bottled water and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones.

  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM.

Four Points by Sheraton Cleveland-Eastlake has a restaurant on site.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 2:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 9.99 for adults and USD 6.99 for children
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Eastlake Cleveland
  • Four Points Sheraton Cleveland-Eastlake Hotel
  • Four Points Sheraton Cleveland-Eastlake
  • Four Points By Sheraton Cleveland-Eastlake Ohio
  • Stonehill Hotel Suites Cleveland Eastlake
  • Four Points by Sheraton Cleveland Eastlaske
  • Radisson Hotel Suites Cleveland Eastlake
  • Four Points Sheraton Clevelan
  • Stonehill Hotel Cleveland-Eastlake
  • Stonehill Hotel
  • Stonehill Cleveland-Eastlake
  • Four Points by Sheraton Cleveland-Eastlake Hotel
  • Four Points by Sheraton Cleveland-Eastlake Eastlake
  • Four Points by Sheraton Cleveland-Eastlake Hotel Eastlake

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.