Would stay again
Posted Jun 29, 2017
I saw management comment on the review, so I hope they read mine. Our plane was 4 hours late so it was after midnight when we checked in. We were given a fabulous suite with kitchen, laundry, huge screen TVs, gorgeous decor. But just like the 3 bears---someone was sleeping in our bed---well let us say they were using the bed in our suite bedroom. Unbeknownst to the hotel, people had gotten into the room. The hotel did give us a new suite---by now it was after 2:00am--The hotel did NOT offer us any comp for our inconvenience. Once we got to our new room, for the most part we were satisfied. Had a TV issue which was never fixed but as we were not Vegas for TV we never pressed the issue. We got free buffet breakfast with our stay. I would not have paid the daily price for the buffet but for free it was good---and far better than the $50.00 per person we paid at the ARIA for the so called best seafood buffet in Vegas---NOT. My one complaint and suggestion to start --- no adult swim time. The pool closed at 7:00pm Huge pool area going to waste. It would have been lovely to have a night swim--kid free. They should think about doing that. Perhaps just Sunday thru Thursday evenings, not on the wild weekends. Most of the staff was very nice. The breakfast buffet hostess was delightful. Check in clerk was very nice. As this was a online package deal, we were a little afraid of hidden charges--but everything was on the up and up. We would stay again.
Comment from Hotel Management
Jul 6, 2017 by Westgate Customer Care, Hotel Management
Thank you for sharing your experience of Westgate Resort and Casino. We are beyond thrilled to hear that you had an amazing time with us. Providing a relaxing atmosphere, great food, and quality customer service has always been our goal and we are happy to read we achieved that during your visit. We look forward to your future visits!