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4.2 out of 5

"Everything was great, except the shower. Lukewarm with very little pressure. Drawback of being placed on the fourth floor, I suppose. " More

By a verified traveler on Wed 28 Sep 2022

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Hotel Description

Louisville hotel in Jeffersontown area

Jeffersontown stay

Your stay at this Jeffersontown hotel places you within 2 miles (3 km) of Hunnington Place Shopping Center and Skyview Park. Jeffersontown Commons Shopping Center and Southeast Christian Church are also within 3 miles (5 km).

Renovated in 2016

This hotel features an indoor pool and a 24-hour gym. There's no skimping on freebies - guests receive free full breakfast, free WiFi, and free self parking. A 24-hour business center, express check-out, and laundry facilities are also on offer.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$81* Per night/room Apr 8 - Apr 9

Standard Room, 1 King Bed, Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Multiple Beds, Refrigerator & Microwave (with Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed with Sofa bed, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Best Western Louisville East Inn & Suites ratings based on 18 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Louisville East Inn & Suites

Everyone (10) Couples (2) Family (8)
4 out of 5
Everything was great, except the shower. Lukewarm with very little pressure. Drawback of being placed on the fourth floor, I suppose.

Posted by on Sep 28, 2022

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Comment from Hotel Management

Oct 22, 2022 by Lindsey- General Manager

Thank you for your feedback. We are continuing to make improvements around the hotel and use this feedback to know where we need to focus our attention. We hope you will check back with us again

5 out of 5
Area was secluded so very quiet. You could tell it was an older building. Needed to have a fresh coat of paint in certain areas. Couldn't locate ice machine on our floor.

Posted by on Jun 2, 2021

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5 out of 5
I would stay again. Very nice for the price. Would recommend to a friend.

Posted by on Mar 27, 2021

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3 out of 5
Easy to access - room spacious - lots of channels

Posted by , from San Jose on Mar 28, 2020

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4 out of 5

Posted by on Mar 6, 2020

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5 out of 5
We had a 2 room suite and 3 kids with us. More than enough space, very clean. wet bar between rooms was helpful. breakfasts were fantastic!

Posted by on Oct 14, 2019

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5 out of 5
The room was very clean and smelled good. We also used the pool. It was clean.

Posted by on Jul 28, 2019

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4 out of 5
Very clean and well-maintained property. One problem was sound- we could hear people from the next room making noise in the night.

Posted by on Jun 10, 2019

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5 out of 5
Food was excellent..We really enjoyed the pancake maker. On Checkin and finding out my daughter had just come from her wedding and had so looked forward to the relief in the hot tub and pool, your people extended the open time for us.Thank you again!

Posted by on May 15, 2019

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3 out of 5
Small room with only two chairs to sit. Bed was against the wall making it difficult to get out on that side. The bathroom was poorly designed with the toilet roll of paper on the right of the stool with no space to spare.

Posted by , from Illinois on Jul 27, 2018

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About the Best Western Louisville East

Location 9802 Bunsen Way, Louisville, KY 40299

Property Features

Best Western Louisville East Inn & Suites offers its guests an indoor pool and a 24-hour fitness center. WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is served daily. Best Western Louisville East Inn & Suites also features a vending machine, laundry facilities, and express check-out. Self parking is free. A complete renovation of Best Western Louisville East Inn & Suites was completed in 2016. This Louisville hotel is smoke free.

  • 1 building
  • 101 guestrooms or units
  • 5 levels
  • Full breakfast (free)
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • ATM
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Best Western Louisville East Inn & Suites offers 101 accommodations with coffee/tea makers and hair dryers. 32-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This Louisville hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Hotel Louisville East
  • Best Western Louisville East
  • Best Western Envoy Hotel Louisville
  • Best Western Envoy Inn And Suites
  • Best Western Louisville
  • Louisville Best Western
  • Best Western Louisville East Hotel
  • Best Western Louisville East
  • Louisville & Suites Louisville
  • Best Western Louisville East Inn Suites
  • Best Western Louisville East Inn & Suites Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.