A Kimpton in name ONLY. SKIP IT!
Posted Jun 13, 2017 on Hotels
This hotel is not worthy of the Kimpton name. Harried, frenetic front desk service, poor room furnishings with an atrocious layout, 1/3 of the rooms are UNDERGROUND, and if you have the misfortune of being located on the North or East side of the building, there is non-stop noise from the street performers outside the Metro Station. Knowing this, the hotel still doesnt bother to sound-proof/insulate the windows. How about even offering earplugs-- you know we'll need 'em? Nah. This "Kimpton" just doesn't care. can't be bothered. Like the Valets and Bellboys-- they watch you unload your vehicle and then, as you make it to the top of the stairs, only then offer to help with your bags. This didn't just happen to us twice-- I watched this with countless others over the many days we were here.
Major housekeeping issue on our first day: Housekeeper made the bed and changed the towels. Left the dirty/used glasses and didn't replace them. The bathroom was left uncleaned (residue from hairspray on mirror revealed this). Called from desk and they said they'd deal with it. 90 minutes later they said, "We can't seem to reach housekeeping" and then transferred my call there, and I couldn't reach them either. 2 hours later, the room was finally properly cleaned. Again- this isn't Kimpton-worthy service.
For what they charge and what I've come to expect at other Kimpton hotels-- do yourself a favor: Skip this one. You're better off at any other 3 star hotel in the neighborhood.
Comment from Hotel Management
Jun 17, 2017
Ethan: We truly appreciate your feedback on your recent stay. Your feedback is extremely valuable to us in providing coaching to our team as we share your individual experience. Please know that I have shared your challenge that you experienced with the appropriate department leader, so we can use this to improve on our processes which allow us to get better each and every day. We strive to provide the best possible experience to our guests choosing Kimpton Hotel Monaco Washington DC, and I apologize we fell short in providing you the type of experience which left you with a completely positive lasting impression. Thank you once again for your feedback. I look forward to welcoming you back to our hotel in the near future.