Ratings based on 7,106 Guest Reviews

Hear it directly from our travelers
4.5 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Hear it directly from our travelers
3 out of 5
by A traveler from irvine

Not a real four star hotel

Posted Sep 6, 2017
Mediocre hotel. Too big to be a "resort style". Staff didn't seem happy or eager to great you. More of a business hotel than a vacation hotel. Eh...
5 out of 5
by Robert

Great hotel!

Posted Jul 22, 2017 on Hotels
Fantastic! Highly recommend. Would definitely stay there again
5 out of 5
by Mark

This traveler left a rating score only Posted Jul 21, 2017 on Hotels
5 out of 5
for Everyone
by A traveler from LA


Posted Jul 20, 2017 on Expedia
Great place for a date and birthday celebration. Close proximity to various great places to spend some good time and have romantic time.
5 out of 5
by Emilio

Posted Jul 20, 2017 on Hotels
Everything was excellent except for my pillow, but awesome hotel.
5 out of 5
by Lillian

This traveler left a rating score only Posted Jul 20, 2017 on Hotels
2 out of 5
by Dina

Not impressed

Posted Jul 19, 2017 on Hotels
Checked in and the girl said it was for a standard room. I verified that it was for 2 queen beds. Requested water view, none available since hotel sold out. Got to room. Room was dusty, hair in tub, black cloth box spring covers with tears. Beds were only double beds. Housekeeping in the hallway and she told me they were double beds. Went back to lobby to get room changed (had the same girl). She insisted they were queen beds. Told her the housekeeper who changed the beds said they were double beds. She apologized and said no other rooms available. Asked for a manager. Came back few minutes later and moved me from harbor tower to seaport tower and was rude. This room was also dusty, hair on floor in bathroom, black cover on box springs with tears. Had 3 people staying in room and every day they only provided towels/washcloths for 2 people. Had to call everyday for extra. Have stayed here 7 times in last few years...think it's time to move on to a nicer hotel with better service
4 out of 5
by Stephen

Nice Hotel with many positives!

Posted Jul 19, 2017 on Hotels
Perfect location overlooking the Habour. We were on floor 23 facing the water, so the view for the Fourth of July fireworks display was amazing! We could see three of the four barges, which the kids loved. The pool was nice, and the poolside service was fantastic (Frank was exceptional). The downside - with two massive towers, the lineups for the elevators got ridiculous at times. Luckily, we were never in a rush but it did get a tad bit annoying, especially with tired kids at the end of a long day. Overall though, very pleased with our stay. The convenience of having Hertz in the lobby helped as well. Also loved that Seaport Village was right outside the doors!
4 out of 5
for Families
by A traveler

Nice hotel close to all tourist attractions

Posted Jul 19, 2017 on Expedia
Pros: Location
Location: Many attractions nearby. Midway - great. Seaport Village a few attractions leave from there. Downtown, Petco Park all very close by
Stayed in a signature suite. Was extremely spacious. All staff at front desk reception were very helpful and extremely professional and efficient. I had to use them a few times and they always resolved my issues - I was very impressed. Plenty of parking space - I used the self park all the time and was easy and efficient. Overall a really good experience
5 out of 5
for Everyone
by A traveler from s

Posted Jul 18, 2017 on Expedia
I had an awesome time here. The staff was helpful. Would definitely stay here again.