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"From the info I had, it was not clear whether or not the shuttle from the airport to the hotel ran continuously or if you needed to call for pick up.
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You'll find Saint Lawrence River and CAE within 3 miles (5 km) of this hotel. Lachine Canal National Historic Site and Lachine Hospital are also within 6 miles (10 km).
Free airport shuttle
This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. There's a bar/lounge on site, and laundry facilities and concierge services are also provided.
Aloft Montreal Airport ratings based on 10 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff5.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Aloft Montreal Airport
Everyone (8)Couples (1)Family (1)
3 out of 5
From the info I had, it was not clear whether or not the shuttle from the airport to the hotel ran continuously or if you needed to call for pick up. I tried calling the hotel multiple times and no one ever picked up the phone. It turns out that the shuttle runs on the departures, rather than the arrivals level, and it runs continuously.
Once at the hotel, it seemed very chaotic with many people in the lounge and just one staff person who was not all that friendly or helpful. We had to ask about shuttle service back to the airport. No info was offered on breakfast or other amenities. I couldn’t find an ice machine on the floor and returned to the front desk where the receptionist pointed to bags of ice in a refrigerator.
The hotel room seems okay but could use a placard or book with information to help hotel guests know where things are located and how to access them. As experienced, it was somewhat awkward and frustrating. I expected more from an airport hotel.
Posted by Lori on Oct 15, 2023
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Comment from Hotel Management
Oct 23, 2023
by MARC ABDEL MALEK
Dear Lori,Thank you for taking the time to provide us with feedback about your recent stay at our hotel. We appreciate your insights and are truly sorry to hear that your experience with us was less than seamless.We apologize for the confusion regarding our shuttle service. We are in the process of improving our communication about shuttle operations and ensuring that our guests have clear and accessible information about the service. We are currently renovating our facilities, which includes adding more informative placards and books in the rooms.Your comments about your arrival experience and the lack of information provided are concerning. Our staff should always be welcoming and ready to assist, and we apologize for any miscommunication that occurred. We will address this with our team to ensure a friendlier and more informative check-in process.We understand your expectations for a more comfortable stay at an airport hotel, and we are actively working to provide a more user-friendly experience for our guests. Your insights are invaluable in helping us achieve this.If you choose to stay with us in the future, we look forward to providing you with a much-improved experience. Please do not hesitate to reach out if you have any specific concerns or additional suggestions. We are here to ensure your next visit is a great one.Warm regards,
5 out of 5
Posted by David, from Nashville on Aug 2, 2023
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Comment from Hotel Management
Aug 8, 2023
by MARC ABDEL MALEK
Dear David,We would like to express our sincere appreciation for choosing to stay at Aloft Montreal Airport. We are grateful for your feedback and are thrilled to hear that you had a wonderful experience during your time with us.Our team works diligently to provide exceptional service to all our guests, and your positive feedback serves as a motivation for us to continue our efforts in delivering the best possible guest experience.We hope to have the opportunity to welcome you back in the future and provide you with another enjoyable stay at our hotel.Sincerely,
5 out of 5
Posted by Mylene on Jul 7, 2023
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Comment from Hotel Management
Jul 31, 2023
by MARC ABDEL MALEK
Chère Mme. Mylene,Nous tenons à exprimer notre sincère reconnaissance pour avoir choisi de séjourner à l'Aloft Montreal Airport. Nous sommes reconnaissants de vos commentaires et sommes ravis d'apprendre que vous avez passé un merveilleux séjour parmi nous.Notre équipe travaille avec diligence pour offrir un service exceptionnel à tous nos clients, et vos commentaires positifs nous motivent à poursuivre nos efforts afin de vous offrir la meilleure expérience possible.Nous espérons avoir l'opportunité de vous accueillir à nouveau à l'avenir et de vous offrir un autre séjour agréable dans notre hôtel.Sincèrement,
5 out of 5
Nice
Posted by Mark on Jun 17, 2023
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Comment from Hotel Management
Jun 29, 2023
by Marc Abdel Malek
Dear Mark,Thank you for your kind words about our customer service and the efficient operation of our hotel. We are thrilled to hear that you had a positive experience during your stay with us.Our team works hard to ensure that our guests receive exceptional service, and it is rewarding to know that our efforts were noticed and appreciated. We will continue to strive for excellence in providing top-notch customer service to all of our guests.Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,
4 out of 5
Posted by Gerry on Aug 13, 2021
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4 out of 5
Posted by Ritha on Sep 3, 2023
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Comment from Hotel Management
Sep 6, 2023
by MARC ABDEL MALEK
Dear Ritha,Thank you for taking the time to complete our survey following your stay at Aloft Montreal Airport. We appreciate your feedback.We apologize for any inconvenience caused by the outdated web information regarding our pool. Your feedback is important, and we will work to ensure our online information is accurate and up-to-date.We hope you had an otherwise enjoyable stay and that we have the opportunity to welcome you back in the future. If you have any additional comments or suggestions, please feel free to share them with us.Warm regards,
5 out of 5
Easy to get to via regular scheduled shuttle. Welcoming, friendly staff.. efficient check in and check out.
Posted by ROBERT, from CALGARY on May 19, 2023
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Comment from Hotel Management
May 25, 2023
by Marc Abdel Malek
Dear ROBERT,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that our regular scheduled shuttle made it easy for you to get to our property and that you found our staff welcoming and friendly. We strive to provide efficient and hassle-free check-in and check-out experiences for our guests.Your feedback is greatly appreciated, and we look forward to welcoming you back in the future for another enjoyable stay.Best regards,
5 out of 5
Posted by Paul on Oct 7, 2021
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1 out of 5
After letting them know ahead of time I would have a very later check in and a very very early flight 4 hours of sleep early....and I was traveling with a dog...they overbooked the hotel and hooked me up with the Sheraton across the street...Only had to pay the silly $70 pet fee... but come on people!
Posted by Kennady on Aug 31, 2021
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4 out of 5
T.
Posted by Eric on Mar 2, 2024
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Comment from Hotel Management
Mar 8, 2024
by Mandy Zhong
Dear Eric,Thank you for taking the time to share your feedback and for giving us a 4/5 rating. We appreciate your input, and we're pleased to know that your experience was positive.If there are specific areas where we can improve or if you have any suggestions to enhance your future visits, please feel free to share your insights. We are committed to providing the best possible service, and your feedback is instrumental in helping us achieve that goal.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.Best regards,
Aloft Montreal Airport offers its guests an indoor pool and a 24-hour fitness center. Along with a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. A terrace, multilingual staff, and concierge services are also featured at the eco-certified Aloft Montreal Airport. A roundtrip airport shuttle is free (available 24 hours). Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Dorval hotel is smoke free.
Aloft Montreal Airport offers 136 accommodations with MP3 docking stations and minibars. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include showers, designer toiletries, and hair dryers. This Dorval hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
Bathrooms are partially open
Minibar
MP3 dock
LCD television
Cable channels
Premium channels
Movies for purchase
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Shower
Cribs (free)
Housekeeping (daily)
Local calls (free)
Hair dryer
Laptop safe
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Connecting rooms available
Change of towels (on request)
Change of bedsheets (on request)
Desk chair
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6 AM to 10 AM and on weekends from 6 AM to 11 AM.
Nearby Activities
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Handrails in stairways
Well-lit path to entrance
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible public washroom
Wheelchair accessible parking
Braille or raised signage
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at 2 AM
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
Pets: CAD 75.00 per accommodation, per stay
Only dogs and cats are allowed
Weight limit: 40 lbs per pet
Food and water bowls are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, Eurocard, and cash. Noise-free guestrooms cannot be guaranteed. Guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Noise-free rooms not guaranteed
Service animals are allowed
Service animals are exempt from fees/restrictions
UnionPay
Masks are compulsory at the property
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Debit cards not accepted
Property follows sanitization practices of Safe Travels (WTTC - Global)
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
No rollaway/extra beds available
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
LGBTQ friendly
Property confirms they are implementing enhanced cleaning measures
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: approximately CAD 11–15 per person
Self parking fee: CAD 25.00 per night
Pet fee: CAD 75.00 per accommodation, per stay
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Aloft Montreal Airport Starwood Hotels & Resorts
Aloft Montreal Airport Starwood Resorts
Aloft Montreal Starwood Hotels & Resorts
Aloft Montreal Starwood Resorts
Aloft Montreal Airport Hotel Dorval
Aloft Montreal Airport Hotel
Aloft Montreal Airport Dorval
Aloft Montreal Airport
Aloft Montreal Airport Hotel
Aloft Montreal Airport Dorval
Aloft Montreal Airport Hotel Dorval
Aloft Montreal Airport a Marriott Hotel
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Awards & Affiliations
Eco-Certified Property This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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Frequently Asked Questions
Aloft Montreal Airport is 0.7 mi (2-min drive) away from the Montreal--Trudeau Intl. Airport (YUL) airport, the closest popular airport to the property.
Aloft Montreal Airport offers a free airport shuttle, available 24 hours a day.
Free breakfast isn't provided at Aloft Montreal Airport, but cooked-to-order breakfast is offered for a fee of between CAD 11 and 15 per person. It's available on weekdays from 6 AM to 10 AM and weekends from 6 AM to 11 AM.
No, there is no casino at this hotel, but Montreal Casino (24-min drive) is nearby.
Check-in start time: 3 PM; Check-in end time: 2 AM.
Free parking is not available at this hotel. Self parking is available for CAD 25.00 per night.
Aloft Montreal Airport features an indoor pool.
There are no spa services available at this hotel.
Aloft Montreal Airport is 0.5 mi away from Dorval.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
