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"I booked a hotel with a view and they initially gave me a room with a partial view. They eventually changed it but I would have rather not deal with t ... " More

By a verified traveler on Fri 19 Apr 2019

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Hotel Description

5-star beachfront hotel near Frishman Beach

Beachside getaway

At this Tel Aviv Promenade hotel, you'll be within a 5-minute walk of Frishman Beach and Gordon Beach. Also, Jerusalem Beach is within half a mile (1 km) and Bauhaus Center is within 2 miles (3 km).

Luxury amenities

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this luxury hotel. Enjoy the 24-hour gym and perks like free WiFi. There's a bar/lounge on site, and laundry facilities and concierge services are also provided.

Premium Seaview, 2 Twin Beds, Mid Floor, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
$429* Per night/room May 5 - May 6

Deluxe Seafront, 2 Twin Beds, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Premium Seaview, 1 Queen, Mid Floor, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Twin Beds, Balcony, View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Marina Suite, 1 King, Sea View, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Seafront, 1 Queen, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Sheraton Grand Tel Aviv ratings based on 4 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 1.0 out of 5.0

Guest reviews for Sheraton Grand Tel Aviv

Family (1)
3 out of 5
I booked a hotel with a view and they initially gave me a room with a partial view. They eventually changed it but I would have rather not deal with this when I arrived late at the hotel tired after a delayed flight. Also, the staff was not friendly and helpful just short of curt. I was coming from Cairo having stayed at the Ritz Carlton and from Amman having stayed at the Four Seasons so I was surely disappointed at the poor level of service. I went into the toilets and two were bad shape. I alerted the front desk and staff appeared nonchalant. I asked concierge personnel to call our tour company to make sure they were on their way because it was after the scheduled pick up time and he didn’t want to do it. I had to skip breakfast to go on a tour and asked for a plastic fork to take a yogurt, they didn’t have it. The check -in breakfast lady was also curt. All in all I was happy to leave this hotel.

Posted by , from United States on Apr 19, 2019

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Comment from Hotel Management

Apr 23, 2019 by jy

Dear Savina: Thank you for taking the time to share your experience following your recent stay with us. We take your comments seriously and regret that we did not meet your expectations on this occasion and for this we sincerely apologize. Please rest assured that these services shortcomings do not reflect our normal standards and we will take appropriate measures to avoid any future reoccurrence. We care for our guests’ experience and look forward to welcoming you back with all expectations met. Warm regards, Jane Yacoubzadi Public Relations Manager

5 out of 5

Great Location

Pros: Free breakfast, Quiet
The hotel was well situated in Tel Aviv at the beach and the staff was very accommodating. It wasn't the most luxurious hotel I have stayed in but the rooms were clean and comfortable and had a nice beach view. There was free internet in the lobby.

Posted by , from new york on Jun 6, 2011

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2 out of 5

very mediocre

Cons: Noisy
staff not pleasant - at all have to cross very busy road to get to beach - side pool unimpressive, small and they're doing renovations...they start working early in the morning, it's loud rooms very cramped, inconsistent 'topping off' of supplies - short change towels... really unimpressive on all levels!

Posted by , from Manhattan, NY on Apr 7, 2011

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4 out of 5

We loved Sherato Tel AVIV

T he staff at Sheraton Tel Aviv were very competent and friendly. The israeli breakfast buffet offered a wide selection of delicious foods. Our room had a beautiful view of the Meditterean. We will definitely return.

Posted by on Jan 23, 2010

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About the Sheraton Tel Aviv Hotel

Location 115 Hayarkon Street, Tel Aviv, 63573

Property Features

Sheraton Grand Tel Aviv offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center, meeting rooms, and coworking spaces. Event space at this hotel measures 3229 square feet (300 square meters) and includes conference space. A children's pool, a terrace, and tour/ticket assistance are also featured at the luxury Sheraton Grand Tel Aviv. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 5-star Tel Aviv hotel is smoke free.

  • 1 building
  • 318 guestrooms or units
  • 20 levels
  • 2 dining venues
  • Meeting rooms
  • 3229 sq ft of conference space
  • 300 sq m of conference space
  • Built in 1977
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Tel Aviv Savidor Central Station (3.4 km / 2.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Grand Tel Aviv offers 318 accommodations with minibars and safes. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. LCD televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Pillowtop beds
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:00 AM.

Manara - Overlooking the ocean, this theme restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

SurfSide - This buffet restaurant serves breakfast only. Open select days.

Late night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Surfing/bodyboarding nearby
  • Golfing nearby
  • Sailing nearby
  • Marina nearby

Spa Services

The onsite spa has 13 treatment rooms including rooms for couples. Services include massages. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Number of treatment rooms 13
  • Steam room in spa
  • Minimum age to access spa is 18
  • Couples treatment rooms
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Sheraton Grand Tel Aviv offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for ILS 220.0 per night.

Pet Policy

  • Pets: ILS 315 per accommodation, per stay
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Parties and events are allowed on site

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. Parties and events are allowed on site.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Staffed front desk
  • Events/parties allowed
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Israel value-added tax (17%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (17%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately ILS 150 for adults and ILS 100 for children
  • Airport shuttle fee: ILS 370 per vehicle (one-way)
  • Self parking fee: ILS 120 per night
  • Pet fee: ILS 315 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: ILS 220.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton Tel
  • Hotel Sheraton Tel Aviv
  • Sheraton Tel
  • Sheraton Tel Aviv
  • Sheraton Tel Aviv Hotel
  • Sheraton Tel Hotel
  • Tel Aviv Sheraton
  • Sheraton Tel Aviv Hotel
  • Sheraton Grand Tel Aviv Hotel
  • Sheraton Grand Tel Aviv Tel Aviv
  • Sheraton Grand Tel Aviv Hotel Tel Aviv

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 10:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Key (Foundation for Environmental Education)
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.