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Cinnamon Citadel Kandy

4.0 star property
4-star eco-certified hotel with 2 restaurants

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Cinnamon Citadel Kandy

Photo gallery for Cinnamon Citadel Kandy

Pool views
Outdoor pool, open 9:00 AM to 7:00 PM, pool umbrellas, sun loungers
Minibar, in-room safe, desk, iron/ironing board
Cafe
Reception

Overview of Cinnamon Citadel Kandy

Reviews
8.6

Excellent

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Pool
  • Free WiFiFree WiFiFree WiFi
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant

Check out the area

Map
124, Srimath Kuda Ratwatte Mawatha, Kandy, 20000
  • Popular LocationKandy Lake6 min drive
  • Popular LocationRoyal Palace of Kandy6 min drive
  • Popular LocationTemple of the Tooth9 min drive

Room options

View all photos for Deluxe Room

Minibar, in-room safe, desk, iron/ironing board

Deluxe Room

  • 516 sq ft
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Garden Terrace

Superior Garden Terrace | Balcony

Superior Garden Terrace

  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room

Minibar, in-room safe, desk, iron/ironing board

Superior Room

  • 430 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior River View

Minibar, in-room safe, desk, iron/ironing board

Superior River View

  • River view
  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Kandy

In Kandy .You'll find Asgiri Maha Viharaya and Commonwealth War Cemetery within 2 miles (3 km) of this hotel. Bahirawakanda Vihara Buddha and Royal Palace of Kandy are also within 3 miles (5 km).

What's nearby

  • Kandy Lake - 6 min drive
  • Royal Palace of Kandy - 6 min drive
  • Kandy General Hospital - 7 min drive
  • Temple of the Tooth - 9 min drive
  • Royal Botanical Garden - 11 min drive

Getting around

  • Kandy Railway Station - 15 min drive
  • Bandaranaike Intl. Airport (CMB) - 158 min drive

Restaurants

  • Pizza Hut - 3 min drive
  • Balaj Dosai - 6 min drive
  • Salgado Hotel & Bakery - 6 min drive
  • Cafe 1886 By Salgado Bakers - 6 min drive
  • Siri Ramya Hotel And Caters - 6 min drive

About this property

Cinnamon Citadel Kandy

4-star eco-certified hotel with 2 restaurants
Cinnamon Citadel Kandy offers its guests a children's pool, an outdoor pool, a sauna, and a fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A terrace, tour/ticket assistance, and barbecue grills are also featured at the eco-certified Cinnamon Citadel Kandy. An airport shuttle (available on request) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Kandy hotel.

  • 119 guestrooms or units
  • 2 levels
  • 3 buildings
  • 2 dining venues
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Bar by the pool
Cinnamon Citadel Kandy offers 119 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Cable television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to midnight at scheduled times and on request
  • Onsite parking available only on request
  • Free secured self parking on site
  • Free valet parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM–9:30 AM for a fee: USD 15 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Playground
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • No elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Outdoor space

  • Balcony

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cinnamon Citadel Kandy

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15 per person
  • Airport shuttle fee: USD 85 per person
  • Rollaway bed fee: USD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-out is available.

We should mention

  • Pool access available from 9:00 AM to 7:00 PM.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cinnamon Citadel
Cinnamon Citadel Hotel
Cinnamon Citadel Hotel Kandy
Cinnamon Citadel Kandy
Cinnamon Kandy
Citadel Kandy
Kandy Cinnamon Citadel
Kandy Citadel
Chaaya Citadel Hotel Kandy
Chaaya Citadel Kandy Hotel Kandy
Kandy Chaaya Citadel Hotel
Cinnamon Citadel Kandy Hotel
Cinnamon Citadel Kandy Hotel
Cinnamon Citadel Kandy Kandy
Cinnamon Citadel Kandy Hotel Kandy

Frequently asked questions

How close is Cinnamon Citadel Kandy to the airport?

Cinnamon Citadel Kandy is 69.9 mi (158-min drive) away from the Bandaranaike Intl. Airport (CMB) airport, the closest popular airport to the property.

How much does it cost to stay at Cinnamon Citadel Kandy?

As of Apr 23, 2024, prices found for a 1-night stay for 2 adults at Cinnamon Citadel Kandy on Apr 25, 2024 start from $83.09, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Cinnamon Citadel Kandy have an airport shuttle?

Cinnamon Citadel Kandy offers an airport shuttle from 6:00 AM to midnight, at scheduled times, for a charge of USD 85 per person.

Does Cinnamon Citadel Kandy offer free breakfast?

Free breakfast isn’t provided at Cinnamon Citadel Kandy, but buffet breakfast is offered for a fee of USD 15 per person. It's available every day from 6:30 AM to 9:30 AM.

Is there a casino at Cinnamon Citadel Kandy?

No, there is no casino at this hotel.

What time is check-in at Cinnamon Citadel Kandy?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Is there free parking at Cinnamon Citadel Kandy?

This hotel offers free self parking and valet parking.

Does Cinnamon Citadel Kandy have a pool?

Cinnamon Citadel Kandy features an outdoor pool and a children's pool. Guests can enjoy pool access from 9:00 AM to 7:00 PM.

Does Cinnamon Citadel Kandy have a restaurant?

There are 2 onsite restaurants, offering options like local cuisine, garden views, and a poolside location.

Does Cinnamon Citadel Kandy have a spa?

There are no spa services available at this hotel.

How close is Cinnamon Citadel Kandy to downtown Kandy?

Cinnamon Citadel Kandy is 1.2 mi away from Kandy.

Cinnamon Citadel Kandy Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 141 out of 293 reviews" "
Rating 8 - Good. 106 out of 293 reviews" "
Rating 6 - Okay. 31 out of 293 reviews" "
Rating 4 - Poor. 9 out of 293 reviews" "
Rating 2 - Terrible. 6 out of 293 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dilip C

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet property with excellent service
Stayed 2 nights in Dec 2023

8/10 Good

Ravitha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

rajadurai noel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location Friendly staff, Insipid food
Stayed 2 nights in Oct 2023

8/10 Good

Amika, brampton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

GOWRI

I was annoyed with my registration status. I opted my reservation with breakfast included, but, hotels.Com made mistake with my reservation and this hotel denied to include complementary breakfast. I was told to pay extra for breakfast, this caused alternative arrangements on myself. My room was next to evening entertainment, music, and till midnight it was very disturbing. Payment expected only in US$, causing extra charges. Hotel location is good, but Hotels.Com mistake with reservation caused disturbance.
Stayed 5 nights in Jul 2023

8/10 Good

hajer

Stayed 2 nights in Jul 2023

10/10 Excellent

Manju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hitel
Stayed 4 nights in Jun 2023

6/10 Okay

Ian

Liked: Cleanliness, room comfort
Mixed bag
Nice hotel with bar facing the pool. Very large room at the far end of the hotel with River view. Bar service was slow and had to go to bar to order drink. Bar was understaffed. Restaurant was badly laid out. Beef on buffet was tough. Large queues at entrance to buffet area. Squashed bug on top of toilet cistern. Overall hotel does not compare favourably with Habanara Cinnamon Lodge and Yala Cinnamon Wild. Staff were polite and friendly
Stayed 1 night in Mar 2023

8/10 Good

Piyush

Traveled with family
Liked: Cleanliness, staff & service
Amazing view of the river behind the hotel. You can enjoy the view of the pool, river and trees while have a drink from the bar. staff was courteous and helpful.

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views and gardens, wonderful breakfast in dining room overlooking the views. Excellent location, in the heart of Ella, walking distance to centre and yet feels secluded , quiet and peaceful in hotel.
Stayed 2 nights in Sep 2022