Nice place, but...
Posted Jul 25, 2017 on Expedia
The hotel is very nice and well appointed to be sure. But half the electrical outlets were non-functioning, and the internet access was sporadic at best. Streaming consistently was impossible. That alone would keep me from coming back. When I checked in, I was told I would be phoned when my room was ready. When 4:00 came (my check in time, I had to go to the counter and they told me my room was ready. I had the distinct impression that no phone call would ever come, it was up to me. Additionally, be prepared to receive pressure on their time shares. My refusal to meet with them didn't go over very well.
Comment from Hotel Management
Aug 24, 2017 by Westgate Customer Care , Hotel Management
Thank you for your feedback. We are happy to hear you enjoyed our beautiful grounds an onsite amenities. Providing our guests with a memorable vacation experience is very important to us and we regret to hear about the issues you may have experienced. We are always looking to improve and we hope you allow us another opportunity to exceed all your expectations.