Ratings based on 1,872 Guest Reviews

Hear it directly from our travelers
3.8 out of 5
72% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
4.0 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
3 out of 5
by A traveler from Calgary, AB

Nice place, but...

Posted Jul 25, 2017 on Expedia
Pros: It's a beautiful place with nice amenities.
Cons: The internet access and the electrical sockets.
The hotel is very nice and well appointed to be sure. But half the electrical outlets were non-functioning, and the internet access was sporadic at best. Streaming consistently was impossible. That alone would keep me from coming back. When I checked in, I was told I would be phoned when my room was ready. When 4:00 came (my check in time, I had to go to the counter and they told me my room was ready. I had the distinct impression that no phone call would ever come, it was up to me. Additionally, be prepared to receive pressure on their time shares. My refusal to meet with them didn't go over very well.
Comment from Hotel Management
Aug 24, 2017 by Westgate Customer Care , Hotel Management
Thank you for your feedback. We are happy to hear you enjoyed our beautiful grounds an onsite amenities. Providing our guests with a memorable vacation experience is very important to us and we regret to hear about the issues you may have experienced. We are always looking to improve and we hope you allow us another opportunity to exceed all your expectations. Allie
4 out of 5
Recommended
for Everyone
by A traveler from NJ

Nice one bedroom, one and half bath condo

Posted Jul 22, 2017 on Expedia
We had 4 in our party and it was an accommodating room. Loved having a full bathroom (tiolet closet was fabulous) and a half with a shower. Having a full kitchen with all the needed supplies was also very useful because we had the choice to eat family style instead of eating out for every meal. We also really enjoyed the on-site activities/amenities. The staff was really friendly and helpful especially our initial bell hop Gustavo. He showed us where a lot of things were within the resort and gave us directions to nearby shopping centers/eateries. We're looking forward to a return trip in the near future.
Comment from Hotel Management
Aug 24, 2017 by Westgate Customer Care , Hotel Management
Thank you for sharing your experience. We are so happy that you had a great time. All of our staff is there to make you feel comfortable and we strive for our staff to be very friendly, helpful and knowledgeable. We are thrilled you were able to take advantage of our great location and enjoy our resort amenities. We truly look forward to exceeding your expectations again in the future! Allie
5 out of 5
by A traveler

Posted Jul 21, 2017 on Hotels
Very good.
Comment from Hotel Management
Aug 24, 2017 by GuestRelations, Hotel Management
Thank you for visiting the Westgate Vacation Villas Resort. We are thrilled you enjoyed your stay with us and hope to see you again the next time you are in the area! Anja
2 out of 5
by A traveler from M

Won't Go Back

Posted Jul 16, 2017 on Expedia
The staff was rude. There was bugs in the room. Lots of people and loud at all times of the night. The blinds in our room fell apart. The room was not cleaned they didn't wipe down the seats of the toilet or the sinks in the room. They tried to sell us a timeshare while you were there. Management was accommodating and try to make things right. But after four days of rude staff and A dirty while we were ready to leave.
Comment from Hotel Management
Aug 24, 2017 by Westgate Customer Care , Hotel Management
Thank you for your feedback. We appreciate your comments as we are always looking for areas to progress. Guest satisfaction is our top priority and the issues you may have experienced are not our usual standard of service. We hope that you will give us another opportunity to go beyond your anticipations. Allie
4 out of 5
by A traveler

Posted Jul 14, 2017 on Hotels
Comment from Hotel Management
Aug 25, 2017 by GuestRelations, Hotel Management
Thank you for rating us. We hope to see you again soon. Allie
5 out of 5
by carmelo

Posted Jul 12, 2017 on Hotels
Good
Comment from Hotel Management
Aug 25, 2017 by GuestRelations, Hotel Management
Thank you! Please stay with us again. Allie
5 out of 5
Recommended
for Everyone
by A traveler

Awesome hotel, great amenities, and nice staff

Posted Jul 7, 2017 on Expedia
I stayed with my husband and my kids even though we couldn't get on the free shuttle because it was super pack. The hotel had things for my kids and I to do like the pool and the water park
Comment from Hotel Management
Aug 24, 2017 by Westgate Customer Care , Hotel Management
Thank you for staying with us. As you found, with our abundance of outdoor activities for all ages, we are an ideal resort for family recreation. We hope that you have a chance to visit with us again. Allie
3 out of 5
Recommended
for Everyone
by A traveler from New York city

Family oriented

Posted Jul 7, 2017 on Expedia
This place is very good and fun for kids water park is very safe and secure for little kids.
Comment from Hotel Management
Aug 24, 2017 by Westgate Customer Care , Hotel Management
Thank you for your review. We are happy to hear that you enjoyed our resort amenities. We always look forward to exceeding all our owner and guest expectations. Please come back to visit us again soon. Allie
4 out of 5
by Jared

It's ok for big family with small kids

Posted Jul 5, 2017 on Hotels
Nice resort just I don't like water park need more information about it because it's more for small kids plus need pay $ 20.00 for each day separate the price the room
Comment from Hotel Management
Aug 25, 2017 by GuestRelations, Hotel Management
Thank you for your input. We regret to hear you did not enjoy our water park. We are always looking to improve and your review will help us do that. We hope you allow us another opportunity to meet your expectations. Allie
2 out of 5
by A traveler

Hotel location is good.

Posted Jul 4, 2017 on Expedia
Pros: convenience access to major highway.
Location: location is good close to the major parks and stores.
I can't believe the room has no wifi, no phone signal. some amenities charged are improperly like internet access, local phone, fitness access, etc....those are very basic things but they have to charge as an additional fees. very bad........ very disappointed this kind of services.
Comment from Hotel Management
Aug 26, 2017 by Westgate Customer Care , Hotel Management
Thank you for your input. Our resort offers WiFi throughout the property. It is imperative that our guests contact our staff if they experience any issues within their unit. For some of our activities and amenities there are small fees to cover equipment rental or the supplies needed. We regret if this was an inconvenience and kept you from truly enjoying all of what the resort has to offer. We hope this will not prevent you from staying with us again. Allie