Disappointed in the resort.
Posted Jul 24, 2017 on Expedia
Looking at the pictures of the hotel, we were under the impression this would be a great place to bring our 1 year old and spend the weekend. That was not the case. The hotel is renovated, but clearly old. The rooms are small. They charge for the littlest things. We rented a cabana not to be stuck under the sun, the whole time, and the moment we would leave to get lunch, someone else would get into our cabana. what was the point of paying and reserving it? at the pool, the kids section is outdated, in fact some of the structures present a hazard, and are rusty, some are not secured properly. I will not be staying at this hotel again. I will say, the stuff was very nice and accommodating.
Comment from Hotel Management
Jul 29, 2017 by Stephanie, Hotel Management
Dear Valued Guest, On behalf of our entire staff I would like to offer our sincere apologies for any inconvenience you experienced during your stay. Thank you for taking the time to communicate the observations you had made of your experience at our resort. Please know that the appropriate department managers have been informed for future corrective action. We truly care about our guest’s perception of us and appreciate the opportunity to improve. We have a commitment to guest satisfaction and we regret having let you down. If you should decide to provide us with another opportunity to serve you, please let us know. Kindest Regards, Voice of the Customer