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The Woodlands Inn, Ascend Hotel Collection

3-star property
1073 Highway 315, Wilkes-Barre, PA 1-855-201-7819
3.9 out of 5
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See all 20 travelocity Reviews

"While easy to find and unique this is an old resort with its own peculiar odors. The accommodations were also dated and seemed more focused on the “ni ... " More

By a verified traveler on Fri 07 Jul 2023

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Hotel Description

Hotel near Mohegan Sun at Pocono Downs, connected to the convention center in Wilkes-Barre

Convention convenience

You'll find Geisinger Wyoming Valley Medical Center and Mohegan Sun at Pocono Downs within 2 miles (3 km) of this hotel. Mohegan Sun Arena and Wilkes-Barre General Hospital are also within 3 miles (5 km).

Casino, fitness center

A casino, 2 restaurants, and an indoor pool are all featured at this hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Unwind with a drink at one of the 5 bars/lounges and enjoy free perks like free self parking and a casino shuttle.

Comfort Room NQ

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$91* Per night/room May 12 - May 13

Comfort Room NK

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Double Room NDD2

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Panoramic Single Room HNK

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Double Room NDD

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Comfort Double Room NDDNB

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Woodlands ratings based on 20 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Woodlands

Everyone (9) Couples (7) Family (3)
5 out of 5

Posted by on Jan 29, 2024

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Comment from Hotel Management

Mar 22, 2024 by Abbie, Guest Services

Dear Judy,Thank you for taking the time to share feedback with us regarding your stay. We hope to see you again soon!

2 out of 5

Posted by on Oct 17, 2023

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Comment from Hotel Management

Oct 18, 2023 by Kimberly Maul, Guest Services

Dear Katy,Thank you for taking the time to share your feedback regarding your stay.I am so sorry that we failed to exceed your expectations during your stay. Please feel free to reach out to us directly to discuss. A member of our management team is here to listen to your concerns.I hope you give us another opportunity to exceed your expectations in the future.Kind Regards,

3 out of 5
While easy to find and unique this is an old resort with its own peculiar odors. The accommodations were also dated and seemed more focused on the “night-time scene”. We had no towels or toiletries upon late check in and it took multiple hours and requests to get that remedied. Go with a newer chain hotel for a nicer stay!

Posted by on Jul 7, 2023

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Comment from Hotel Management

Jul 12, 2023 by Kimberly Maul, Guest Services

Dear Anita,Thank you for taking the time to share your feedback regarding your stay at The Woodlands.I am so sorry to hear that we failed to exceed your expectations.We take pride in the cleanliness and comfort of our guest rooms. I can assure you this is not the norm. I will be sharing your feedback with our head of housekeeping.I hope you will give us another opportunity the next time you are in town.Thank you,

5 out of 5

Posted by on Apr 9, 2023

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Comment from Hotel Management

May 2, 2023 by Kimberly Maul, Guest Services

Good Morning Ronald,I am so pleased to hear that you enjoyed your stay with us. We want our guests to feel like it’s their home away from home. We pride ourselves on the customer service we provide our guests. We are making some exciting changes throughout 2023.Sincerely,

5 out of 5

Posted by on Nov 27, 2022

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1 out of 5
I never made it to my Wilkes-Barre destination. Am Airlines delayed in Fort Myers causing me to miss my connection to Wilkes-Barre Stood in line at AA Cust Serv for 2 1/2 hrs to receive nothing but a "tough luck" and a $12 food voucher. Will never fly American again.

Posted by on Jun 27, 2022

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4 out of 5
Beautiful Creek

Posted by on Apr 30, 2022

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5 out of 5
Our family had a wonderful time at this hotel. I was particularly impressed with the staff! Even though (as is currently the case at every hotel and restaurant) they were understaffed and all the employees appeared quite young, they ALL were very courteous and professional. This was equally true for the receptionist, the restaurant workers, and the cleaning personnel. During our stay we witnessed quite a few interactions between guests who were neither kind, nor patient with the staff, while all the staff I saw remained very professional and positive. This is hard to find these days!!! Moreover, this is a reasonably priced hotel. The outside of the hotel appearance does not do it justice. Yes, the hotel decor is dated. However, it is well maintained, clean, and functional. We loved the layout of the floors inside the hotel. The floors were spread out across the property and connected by a few stairs each. It was nice that the restaurants and bar could be reached without having to go outside. They did a really nice job integrating beautiful waterfall and river views throughout the property (from the restaurants, bar, pool). The rooms were not particularly large, but they were good for the 4 of us and our dog. The bathrooms were updated and very clean. Our room led directly to the lovely inner courtyard, which was beautifully landscaped and had a nice forest feel to it. It was perfect for walking our dog. We would definitely come again.

Posted by on Feb 22, 2022

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Comment from Hotel Management

Feb 25, 2022 by Ross

Dear Christina, Thank you for sharing your experience in regard to your recent stay. Guest feedback like yours is much appreciated and will help us as we continue to strive to make each and every stay as comfortable as possible. Please think of us again the next time your travel plans bring you to the Wilkes-Barre area. Thank you, Ross Kornfeld

4 out of 5
Door lock did not work at check in, repaired promptly, dead latch would not work, not fixed. Toilet would run after every flush unless reach in tank n adjust flapper

Posted by , from HORSEHEADS on Jan 23, 2022

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Comment from Hotel Management

Jan 24, 2022 by Ross

Dear John, Thank you for sharing your experience. I am truly disappointed to learn that you were not 100% satisfied with your stay. Please accept my sincere apologies. Our goal is to provide an enjoyable, satisfying experience for each of our guests choosing to stay with us. I hope it will not deter you from a return trip in the future. Thank you, Ross Kornfeld

3 out of 5
The hotel really needs to be updated- the last time I stayed here was the early 2000s. It needed an update at that time, and nothing has changed. The lamps on the night stand don’t allow you to plug in your phone (in desperate need of outlets in the room), the bathroom was terrible (bath fitter with caulk coming up). The area has many newer hotels that are nicer and cheaper. And the hallways smell like chlorine!

Posted by on Nov 5, 2021

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Comment from Hotel Management

Nov 6, 2021 by ross

Dear Michele, Thank you for taking the time to write your review. I am truly disappointed that you were not satisfied with your experience and for that am deeply sorry. Our goal is to provide an enjoyable, satisfying experience for each of our guests who choose to stay with us. I am so sorry this was not the case for you. I hope you will re-consider staying with us again. Thank you, Ross Kornfeld

About the The Woodlands Inn, Ascend Hotel Collection

Location 1073 Highway 315, Wilkes-Barre, PA 18702

Property Features

The Woodlands offers its guests an indoor pool and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and 9 meeting rooms. Event space at this hotel measures 3500 square feet (325 square meters) and includes a conference center. A casino, spa services, and a terrace are also featured at the business-friendly The Woodlands. A roundtrip airport shuttle (available 24 hours) and a casino shuttle are free. Free self parking is available. Smoking is allowed in designated areas at this Wilkes-Barre hotel.

  • 150 guestrooms or units
  • 2 dining venues
  • 5 bars or lounges
  • Meeting rooms
  • 3500 sq ft of conference space
  • 325 sq m of conference space
  • Casino
  • Deli
  • Poolside lounge chairs
  • Ski lift tickets
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Free airport shuttle and casino shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

The Woodlands offers 150 accommodations with complimentary bottled water and coffee/tea makers. 36-inch flat-screen televisions come with premium digital channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekends from 7:00 AM and 10:00 AM.

Crescenzos - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

Shogun Japanese - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.

Crescenzos Lounge - This cocktail bar serves breakfast, lunch, and dinner. Happy hour is offered. Open daily.

Executive Lounge - Onsite lobby lounge. Open daily.

Evolution Night Club - Onsite bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Hiking/biking trails nearby
  • Golfing nearby
  • Cross-country skiing nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments.

  • Number of treatment rooms 2
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Handrails in hallways
  • Handrails in stairways

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cribs (infant beds) are available for USD 10.0 per day.

Pet Policy

  • Pets: USD 30 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 18
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 13.99 for adults and USD 13.99 for children
  • Pet fee: USD 30 per accommodation, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per day
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Woodlands Inn
  • Woodlands Inn Wilkes-Barre
  • Woodlands Wilkes-Barre
  • The Woodlands Hotel
  • The Woodlands Wilkes-Barre
  • The Woodlands Hotel Wilkes-Barre
  • The Woodlands Inn Ascend Hotel Collection
  • The Woodlands Inn an Ascend Hotel Collection Member

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.