6/10 Okay
Tyrone
Traveled with group, Business traveler
Mar 1, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I checked in my room on Feb 21. The bathroom sink was dirty and there was bottle caps behind the night stand. Along with that, there was no light in the closet and the outlet next to the bed didn’t work. I went downstairs to complain and the receptionist did try to fix the situation by switching me to another room but that room was smaller and the tub was dirty. So I asked her just to make sure it was cleaned the next day. The next day came, and I found a note stating that they couldn’t clean the room because the suitcases were left on the bed. (I understand that) However they never cleaned the bathroom I had to go back to the front for some clean towels….this continued over the next 2 days. The only thing I received for my troubles was a refrigerator that they brought to my room after midnight. I will NEVER STAY there again. Even left a not for management who never contacted me.