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"the room was clean, and spacious. the bed was comfortable . would recommend this hotel to my friends and would stay here again if I was in the area. ... " More

By a verified traveler on Tue 21 Jun 2016

Hotel Description

West Des Moines guestrooms with kitchens

In suburbs

You'll find Valley West Mall and Buccaneer Arena within 3 miles (5 km) of this hotel. Clive Aquatic Center and Val Air Ballroom are also within 3 miles (5 km).

Free perks

A 24-hour fitness center, free parking, and laundry facilities are featured at this hotel. There's no skimping on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. A picnic area and a safe deposit box are also provided.

Free WiFi, kitchens

The 86 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as LCD TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and phones. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$62* Per night/room Sep 30 - Oct 1

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Studio, Multiple Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Extended Stay America - Des Moines - West Des Moines ratings based on 12 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Extended Stay America - Des Moines - West Des Moines

Everyone (6) Family (1)
2 out of 5
The room was spacious and accommodated our family of 4 with 2 teenagers. The facilities needed updating though. The towels were threadbare. The staff was non-existent past 11 pm, so it was impossible to get more towels when we needed them. They only offered coffee, oatmeal, and granola bars for breakfast. The sink stopped up with water when brushing teeth and the shower felt like the floor of the tub was going to fall out from under us!

Posted by on Jul 14, 2019

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Comment from Hotel Management

Jul 15, 2019 by Hotel Management

Carol, thank you for posting a review of your stay. Although you liked your well-appointed room, we apologize for the difficulties you encountered while you were here. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management

4 out of 5

Posted by on Jul 2, 2019

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3 out of 5
My room was not very clean. The first thing I did was go buy a bottle of disinfectant to remove the food stuck on the T.V. remote -- and I cleaned all other surfaces assuming they had not been wiped down. The hotel provided dishes but you had to go to the front desk and make several trips back to your room loaded up with a coffee maker, toaster, plates, silver ware drawer, pans, glasses, etc. I booked a week - it would have been great if they had anticipated my needs and already placed these items in the unit. The bathroom sink drained slow, the plumber cleaned out the trap, but it didn't make any difference - he attributed it to poorly laid pipes. The bed and sheets were comfortable and clean. The workout facility was basic but good to have. A power outage occurred while I was there and the emergency lighting in the hallways only worked for about an hour. The desk person walked me to my room with his flashlight. The desk staff could be more friendly. The evening gentleman with the red beard was the only one that bothered to greet me when I came back to my room. This is a no frills hotel - It did the job but I probably won't choose this extended stay again.

Posted by on Mar 21, 2019

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Comment from Hotel Management

Mar 22, 2019 by Hotel Management

Thank you for taking the time to review your stay with us. We are happy to know your overall experience was enjoyable and that you liked your comfortable room. However, we are sorry for the cleanliness issues you had and for your disappointment with our amenities. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope to welcome you back soon. Sincerely, Hotel Management

2 out of 5
No room cleaning, no clean towels unless we went and got them ourselves. Continental breakfast non existent.

Posted by on May 29, 2017

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Comment from Hotel Management

May 31, 2017 by General Manager

Thank you for your candid feedback. We sincerely apologize if our housekeeping services were not shared with you at check-in. This service is designed for long-term guests, offering minimal intrusion to their home-like stay, but we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We have also taken a note of your comment in regard to our breakfast offerings as we plan any changes to our selections. We regret the inconvenience caused and hope we have a future opportunity to restore your confidence in us. Sincerely, General Manager

4 out of 5
the room was clean, and spacious. the bed was comfortable . would recommend this hotel to my friends and would stay here again if I was in the area. \

Posted by on Jun 21, 2016

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2 out of 5

Cold Shower and bare kitchen

Pros: Not much
Cons: breakfast is sad-apples, granola bars and coffee.
Location: Valley West Mall
This hotel has a hot water problem and their solution is to poll you when you complain so they can document it. Every other hotel offering full kitchen where we have stayed in the past comes stocked with dishes, pots, pans, silverware, cups, etc. Not this place. There is a card explaining all you have to do is call and they will bring up the supplies. Right. Not happening. You have to go to the front desk and pick up whatever they have available because if the hotel is full, you're sol.

Posted by , from Mason City, IA on Apr 12, 2016

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3 out of 5

Nice hotel in an excellent location

Pros: Location
Cons: Sound proof the rooms
the biggest drawback is that the rooms are not sound insulated. You hear guests moving around, watching TV, and talking until 1 am in the morning. Did not get very good sleep. Hotel was clean and in a great area with lots of restaurants and shopping mall.

Posted by on Aug 12, 2015

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3 out of 5

Hotel was friendly.

Pros: Quiet
Cons: No free Internet
The accomodations were clean and pleasant. Draw back was that you had to pay extra to access the internet.

Posted by , from Iowa, USA on Jan 18, 2012

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3 out of 5

Staff Excellent, Facility Acceptable

This hotel is my first experience with an extended-stay type facility. While I would stay here again, probably, it would not be first or even second on my list in the Des Moines area. Here is what forms that opinion: Pros: The staff was excellent. They were very accommodating with pleasant, professional personalities. They are a big part of the reason I would consider staying here again. The room was clean and spacious. I like the location, just off the highway but far enough to be fairly quiet. Cons: The rooms were not well maintained. There was a huge water stain, from a previous leak which had not been repaired. The counter top in the room had a big gash out of it and the other counter top had been repeatedly used as a cutting board causing it to look scarred and dirty. Finally, and this is my biggest issue, the beds were terrible. They made loud noises each time you sat on them or rolled from side to side and they were so hard we barely got any sleep at all. If I was going to stay for a long time, I could buy a mattress topper and live with the rest of the flaws. This is not practical for a two night stay. The staff here are great. You will not meet more friendly hotel clerks. The facility needs more maintenance. While I greatly appreciate the cleanliness, management needs to keep re-investing on the structure itself. While I would stay here again, it is currently number three on my list of Des Moines favorites.

Posted by on Sep 27, 2010

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4 out of 5

Clean, convenient, friendly.

Staff very friendly and helpful. Location easy to find, convenient to shopping and wonderful restaurants. Rooms clean, not particularly fancy but spacious enough and the price was extremely reasonable. Will stay there again.

Posted by on May 1, 2010

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About the Extended Stay America - Des Moines - West Des Moines

Location 2701 Westown Pkwy, West Des Moines, IA 50266

Property Features

Free breakfast is served daily. Public spaces have free WiFi. Event space at this hotel measures 312 square feet (29 square meters) and includes a meeting room. A 24-hour fitness center, barbecue grills, and a picnic area are also featured at Extended Stay America - Des Moines - West Des Moines. Free self parking is available. This West Des Moines hotel is smoke free.

  • 86 guestrooms or units
  • 3 levels
  • 312 sq ft of conference space
  • 29 sq m of conference space
  • Built in 1997
  • To-go breakfast (free)
  • 1 conference room
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Airport: Des Moines, IA (DSM-Des Moines Intl.) (16 km / 9.9 mi)
  • Parking: Free self parking and extended parking

Room Amenities

Extended Stay America - Des Moines - West Des Moines offers 86 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This West Des Moines hotel provides complimentary wireless Internet access. 32-inch LCD televisions come with premium cable channels. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Special check-in instructions:

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 1 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Hotel Moines West Moines
  • Extended Stay America Moines West Moines
  • Extended Stay America Moines West Moines Aparthotel
  • Extended Stay America Moines West Moines Hotel West Des Moines
  • Extended Stay America Moines West Moines Hotel
  • Extended Stay America Moines West Moines West Des Moines
  • Extended Stay America Des Moines West Des Moines
  • Extend Stay America Moines We
  • Extended Stay America - Des Moines - West Des Moines Hotel

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
url importing https://www.travelocity.com/Des-Moines-Hotels-Extended-Stay-America---Des-Moines---West-Des-Moines.h84793-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.