I loved my huge room overlooking the city with a huge balcony. Clean, comfy, and luxurious. The only negative is that the doormen were kinda unhelpful. I had a large suitcase and when I first arrived Monday evening, a guy did come out but he wasn’t very eager. I tipped him 3 dollars for helping me with the suitcase to the check in desk. He then disappeared. The same thing happened when I checked out on Saturday morning January 25. I told the doorman that I needed help because I have had 5 spine surgeries. He disappeared and I had no help except my Lyft driver. I had to pick it up myself. I was well prepared to tip the guy but he blew me off. Additionally, I asked 3 times to have more Diet Coke put in my room and no one ever came. I felt disappointed that I was not a priority for the staff.