2/10 Terrible
JAMES, Washington
Traveled with family
Apr 15, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
CAUTION: This establishment has essentially been converted into low-income housing and is unfit for regular travelers. My father occasionally visits me from out of state, and this used to be my go-to hotel for him to stay at due to the convenient location and (formerly) nice accommodations. However, this year, the lodging conditions were horrendous (rooms smelled of cigarette smoke, dirty beds & floors, broken smoke alarms, broken lamps & missing light bulbs, missing TV, incredibly noisy neighbors, the property seems to now be frequented by transients & homeless individuals, noisy pets & animal feces in the hall, & breakfast/coffee no longer provided). I checked my father out early after 1 night's stay to find more suitable lodging. The staff at Suburban Studios said they would refund me the rest of my father's stay, but it has been very difficult getting assistance from hotel management. The staff at Travelocity has spent a whole week just trying to get a response from them. I don't understand how this property has declined so severely, but the fact that the next-door Chili's restaurant has installed a parking lot security tower speaks volumes.
JAMES
Stayed 8 nights in Apr 2024