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"It was a nice room, very comfortable bed, very convenient for our stay near family and shopping centers. " More

By a verified traveler on Sun 11 Apr 2021

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Hotel Description

Hotel near Epic Waters Indoor Waterpark in Grand Prairie

In shopping district

Stay at this Grand Prairie hotel and you'll be within half a mile (1 km) of Solar Eclipse April 8th 2024 and 2 miles (3 km) of Grand Prairie Premium Outlets. Epic Waters Indoor Waterpark and Baylor Scott & White Emergency Hospital - Grand Prairie are also within 3 miles (5 km).

Business services

This hotel features an indoor pool and a spa tub. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking, laundry facilities, and barbecue grills are also on offer.

Studio Suite, 2 Queen Beds, Accessible (Communications Accessible)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$94* Per night/room Apr 3 - Apr 4

Studio Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Accessible (Comms Accessible. Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Candlewood Suites Grand Prairie - Arlington, an IHG Hotel ratings based on 18 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Candlewood Suites Grand Prairie - Arlington, an IHG Hotel

Everyone (11) Couples (2) Family (8)
5 out of 5

Posted by on Nov 26, 2023

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Comment from Hotel Management

Dec 18, 2023 by Hotel Manager

Dear Guest,Thank you for your perfect rating of 5 out of 5! We're thrilled to see that you had a positive experience during your stay. If there are any specific aspects you enjoyed or areas where we can improve, please feel free to share your thoughts. We appreciate your support, and we hope to have the pleasure of welcoming you back for another excellent stay in the future.Sincerely, Curt Cleaver General Manager

5 out of 5
It was a nice room, very comfortable bed, very convenient for our stay near family and shopping centers.

Posted by on Apr 11, 2021

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Comment from Hotel Management

Apr 12, 2021 by Hotel Manager

Dear Guest, Thanks for your stay and choosing our hotel as it was convenient and close to your points of interest. We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were successful during your stay. We look forward to your next stay. Sincerely, Hotel Manager

3 out of 5
I have no complaints about our stay-rooms were nice and staff was friendly. I didnt even mind the pet fee.I paid my bill upon checkout,next day it cleared thru my bank. But the following day i get 3 pending charges which left me negative in my bank. They had already been paid because my online transaction showed it. My bank has disputed it. I wont ever stay there again as i was offended as i was made to feel like i was trying to get something for free.

Posted by on Feb 12, 2021

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Comment from Hotel Management

Mar 9, 2021 by Curt Cleaver

Dear Guest, Thank you for your stay. We regret all the mess mentioned in the review. We shall check and take corrective steps to avoid such things in the future. Shall appreciate your understanding. Sincerely, Curt Cleaver General Manager

2 out of 5

Posted by on Feb 12, 2021

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Comment from Hotel Management

Mar 9, 2021 by Curt Cleaver

Dear Guest, We have noted your 2-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Sincerely, Curt Cleaver General Manager

4 out of 5

Posted by on Dec 21, 2020

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Comment from Hotel Management

Dec 21, 2022 by Hotel Manager

Dear Guest,Thank you for taking the time to review our hotel and giving us a four star rating. We strive to provide the best service and experience for all our guests, and we are delighted to hear that you enjoyed your stay with us. We value all feedback and are committed to continually improving our services. Thank you again for your support and we look forward to seeing you again soon.Sincerely, Curt Cleaver General Manager

5 out of 5

Posted by on Sep 28, 2020

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5 out of 5
Rooms are very nice and quiet and clean Staff was nice everything is good

Posted by on Nov 7, 2019

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5 out of 5
Great rooms clean and had everything we needed close by.

Posted by on Oct 4, 2019

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1 out of 5
They said we had queen beds but they were very small so we had to get an extra room. The pool was under par & the elevator stopped working with us in it.

Posted by on Jul 30, 2019

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2 out of 5
The hotel was listed on a different name, the one we normally stayed, do I booked the room. To our surprised, when arriving we were told the hotel was under a different name. No breakfast, construction was going on, no coffee maker in room, no container to get ice, construction noise early in the morning. Very disappointed!!!

Posted by on Jul 21, 2019

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About the Candlewood Suites Grand Prairie - Arlington, an IHG Hotel

Location 2504 I-20 West, Grand Prairie, TX 75052

Property Features

Candlewood Suites Grand Prairie - Arlington, an IHG Hotel offers its guests an indoor pool and a spa tub. Public spaces have free WiFi. You'll find a business center on site. Barbecue grills, a vending machine, and laundry facilities are also featured at the business-friendly Candlewood Suites Grand Prairie - Arlington, an IHG Hotel. Free self parking is available. This Grand Prairie hotel is smoke free.

  • 68 guestrooms or units
  • 4 levels
  • Poolside lounge chairs
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • BBQ grill(s)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Kitchen
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Candlewood Suites Grand Prairie - Arlington, an IHG Hotel offers 68 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Accommodations all include kitchens. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. 42-inch LED televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

  • In-room kitchen
  • LED television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (weekly)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

An indoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby
  • Golfing nearby
  • Sailing nearby
  • Parasailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, American Express, Discover, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 150.00 per accommodation, per stay
  • Cash Breakage deposit: USD 150.0 per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Comfort Suites Grand Prairie
  • Comfort Suites Hotel Grand Prairie
  • Suites Grand Prairie Hotel
  • Suites Grand Prairie

You should know

  • Pool access available from 10:00 AM to 10:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.