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4.6 out of 5

"The front desk clerk at the check in was kind of rude and not friendly at all. I asked about the club access and was told that it was not included. I ... " More

By a verified traveler on Thu 21 Mar 2024

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Hotel Description

Upscale beachfront resort with 2 outdoor pools

Beachfront retreat

Within 12 miles (20 km) of this resort, you'll find Bayside Marketplace and Kaseya Center. PortMiami is within 12 miles (20 km) and University of Miami is within 16 miles (25 km).

Luxury amenities

A full-service spa, 4 restaurants, and 2 outdoor pools are all featured at this smoke-free resort. Relax with beach cabanas, sun loungers, and beach umbrellas. There's fun for all ages with a children's club and a children's pool, and babysitting is an added bonus.

Room, 1 King Bed, Balcony, Resort View (Mobility Accessible, Tub)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$549* Per night/room Apr 7 - Apr 8

Presidential Suite, 2 Bedrooms, Oceanfront (High Floor)

Bed Count 2 Full Beds Maximum Occupancy 7 Max

Suite, 1 Bedroom, Resort View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms, Balcony (The Ritz-Carlton Suite)

Bed Count 1 King Bed Maximum Occupancy 7 Max

Ocean view, 1 Bedroom Residential Suite, 1 King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Suite, 1 King Bed with Sofa bed (Club Lounge Access)

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Ritz-Carlton Key Biscayne, Miami ratings based on 21 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Ritz-Carlton Key Biscayne, Miami

Everyone (5) Couples (1)
3 out of 5
The front desk clerk at the check in was kind of rude and not friendly at all. I asked about the club access and was told that it was not included. I advised that I spoke with Margeret in reservations prior to check who confirmed it to be part of the deal. She shrugged her shoulders and handed me the keys. She did not offer directions to the room or told me anything about the resort amenities at all! I am surprised how professionally unavailable your staff member is.

Posted by , from Daytona Beach on Mar 21, 2024

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3 out of 5

Posted by on May 24, 2021

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5 out of 5
Rooms were clean, nice decor(not to beachy) and surprisingly roomy. The property was a dream, clean, nicely laid out and right on Key Biscayne beach. The Ritz Spa did not dissapoint! Pili(my therapist) was calm and willing to accommodate my changing needs(I previously booked a sea salt scrub with massage but burned my back the day before) she listened to me and immediately suggested a CBD Massage, she had perfect pressure and was a dream! The beach was exceptional here very clean and kept up daily. Only draw back was the food/restaurant or lack of choices was a lil scant, but we are still trying to get over a pandemic. Key Biscayne had enough choice within walking distance that it didn't effect it. Let's talk location, near enough to Miami but without the "Scene" infringing on your relax time and if you want some of the "Miami Scene" it's only a 7 to 8 mile drive! Jus a couple draw backs that didn't effect our stay per say but will add up you costs, daily resort fees have gone up and no free valet/overnight parking even if you staying at The Ritz. Another item NO FREE INTERNET IN THE ROOMS! Only free internet in the common areas and it was a lil sketchy, I'll not deduct from my rating because this Ritz was divine but c'mon, in a busy always connected world they're basicly keep you hostage and keep making you leave the property for simple luxuries that have become a must to some. I was recently to the Ritz Naples(before pandemic) and I had free WiFi in room there.

Posted by on May 1, 2021

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5 out of 5
This was the first time at the Ritz Carlton on Key Biscayne and it was a wonderful trip. I highly recommend this resort for the quality of the property and the staff. Access is very convenient. The location is perfect. Close enough to Miami yet just far enough away to feel like you're out of the city. The resort is managed well and the staff is some of the best that I have encountered anywhere. A special thanks to Boris one of the waiters in the restaurants. He consistently went out of his way to ensure that our stay was absolutely perfect. He is a true star in this organization.

Posted by on Mar 11, 2021

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3 out of 5
We've stayed at a Ritz Carlton on many occasions, especially my husband. We are unsure if its the pandemic, or regional additude...many times we called the front desk, and no one answered the phone. The "ladies and gentleman, serving ladies and gentleman" didnt seem to be present. Although some staff where very accomidating and pleasant, more didn't seem to uphold the Ritz Carlton service, attitude, and presentation. Service was slow, rooms were fine, hallwaya didnt appear to be vacummed. Beautiful beach, facilities, and views...but a little disappointed in service.

Posted by on Mar 1, 2021

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5 out of 5

Posted by on Feb 23, 2019

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5 out of 5

Fantastic hotel!

Beautiful hotel, great pools, restaurants and bars. Fantastic staff. Can't wait to go back!

Posted by , from Los Angeles on Jun 17, 2016

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5 out of 5

very nice

Pros: location location location
Cons: shower flooded
Location: resturants were very nice out side of hotel
shower flooded and would not drain bit gross but very nice room

Posted by , from miami fl on Aug 10, 2015

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4 out of 5

This hotel is very well maintained

Cons: No free Internet
The hotel is beautiful. The rooms are great. The service is excellent. HOWEVER, there is a charge for everything and for me the cost is not what worth it. For example, they charge $32 a day for parking a car; charge for connection to WI-FI; charge for using the computer printer to print our airline boarding pass; and the list goes on. If you're looking for a beautiful place with staff that waits on you hand and foot....and are fine paying for it....I highly recommend.

Posted by on Jun 29, 2012

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5 out of 5

Absolutely beautIful

Pros: Quiet
Cons: Nothing close, No free Internet
The food here is remarkable, the beds are amazing. This place is a dream!!

Posted by , from Dallas, TX on Nov 17, 2011

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About the The Ritz-Carlton Key Biscayne, Miami

Location 455 Grand Bay Dr, Key Biscayne, FL 33149

Property Features

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At The Ritz-Carlton Key Biscayne, Miami you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a children's club, a children's pool, and outdoor tennis courts. For a fee, parking is available. This 5-star Key Biscayne resort is smoke free.

  • 1 building
  • 402 guestrooms or units
  • 14 levels
  • 4 dining venues
  • Meeting rooms
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 11
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

The Ritz-Carlton Key Biscayne, Miami offers 402 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies. Pillowtop beds feature down comforters and premium bedding. Flat-screen televisions come with cable channels, video-game consoles, and pay movies. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, designer toiletries, and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private balcony (furnished)
  • Pillowtop beds
  • Jetted tub
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Netflix
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Gaming console
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7 AM to 11:30 AM.

The Ritz-Carlton Key Biscayne, Miami has 4 restaurants serving breakfast, lunch, and dinner.

Cantina Beach - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.

Dune Burgers On The Beach - This restaurant specializes in American cuisine and serves lunch and light fare. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Hiking/biking trails on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Playground on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Bicycle rentals on site
  • Kayaking nearby
  • Scuba diving nearby

Spa Services

The Ritz-Carlton Spa has 21 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. Children under 17 years old are not allowed in the spa without adult supervision.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 21
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Portable hoist available
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 20 per pet, per night, plus a one-time cleaning fee of USD 250.00
  • Only dogs are allowed
  • Maximum 2 (weight limit: 25 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The daily resort fee, included in the room rate, covers high-speed Internet access (2nd tier); use of beach chairs and umbrellas; daily beach activities, such as stand up paddle boards, floats, kayaks, and snorkel gear; 1-hour fitness class for up to 2 guests daily; access to the spa tub, sauna, and steam room at the spa: and unlimited in-room local and domestic long distance phone calls.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted.Ā Noise-free guestrooms cannot be guaranteed. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per night
  • Resort fee: USD 48.00 per accommodation, per night

The resort fee includes:

  • Beach access
  • Beach loungers
  • Phone calls
  • Pool access
  • Spa access
  • Spa tub access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 35 for adults and USD 19 for children
  • Fee for in-room wireless internet: USD 10.95 per day (rates may vary)
  • Valet parking fee: USD 50 per night (in/out privileges)
  • Pet fee: USD 20 per pet, per night plus USD 250.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Key Biscayne Miami Ritz-Carlton
  • Key Biscayne Ritz-Carlton
  • Miami Key Biscayne Ritz-Carlton
  • Miami Ritz-Carlton Key Biscayne
  • Ritz-Carlton Key Biscayne
  • Ritz-Carlton Key Biscayne Miami
  • Ritz-Carlton Miami Hotel Key Biscayne
  • Ritz-Carlton Miami Key Biscayne
  • Ritz-Carlton Key Biscayne Miami Hotel
  • Ritz-Carlton Miami Hotel
  • Ritz-Carlton Miami
  • The Ritz-Carlton Key Biscayne, Miami Hotel Key Biscayne
  • Key Biscayne Ritz Carlton
  • Ritz Key Biscayne
  • Ritz-Carlton Key Biscayne Miami Resort
  • Ritz-Carlton Miami Resort
  • Miami Hotel Key Biscayne
  • Ritz Key Biscayne
  • Ritz-Carlton Key Biscayne
  • The Ritz-Carlton Key Biscayne
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  • The Ritz Carlton Key Biscayne Miami
  • The Ritz-Carlton Key Biscayne, Miami Resort
  • The Ritz-Carlton Key Biscayne, Miami Key Biscayne
  • The Ritz-Carlton Key Biscayne, Miami Resort Key Biscayne

You should know

  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.