"The property is beautiful. It is very clean &well maintained- a very nice place. Staff is mostly friendly and Helpful. I have 3 suggestions that mig ... " More
Beachside getaway
Your stay at this Playacar hotel places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Main Beach. Piste Cyclable sur Paseo Xaman-Ha and Mayan Ruins of Playacar are also within half a mile (1 km).
All-inclusive
A full-service spa, 6 restaurants, and 2 outdoor tennis courts are all featured at this all-inclusive hotel. Relax with beach cabanas and beach umbrellas, and cool off with a drink at the beachside bar. Relax with a drink at one of the 3 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.
Aug 14, 2023 by Community Manager
Dear Robert,We appreciate your honest feedback about your stay at our hotel. We value your comments about the staff and food. We regret the challenges with the air conditioning, mosquitoes and room conditions. Your feedback is valuable for future improvements.We hope you may consider returning in the future to provide you with a more satisfying experience.Best regards,Axel SosaCommunity Manager
Jul 4, 2023 by Community Manager
Dear Joseph,We appreciate your comments and are glad to know that you enjoyed the beauty and cleanliness of our facilities, as well as the friendliness of the staff. We take into account your suggestions to improve our guests' experience. We will work on improving the communication of the lobby staff, as well as the operation of the air conditioning. Regarding the nightly entertainment, we will also consider options to enrich our guests' experience during the evenings. We appreciate your compliments on the food, beach and staff service and look forward to welcoming you back in the future!Axel SosaCommunity Manager
Feb 27, 2023 by Community Manager
Dear Meghan,We sincerely appreciate the time you have taken to share your feedback following your visit to our Royal Hideaway Playacar hotel. The opinions of our guests are of utmost importance to ensure that our service standards are met at all times. Please accept our sincerest apologies for any problems you may have experienced during your stay.We sincerely hope that you will give us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Community Manager
Jan 6, 2023 by Community Manager
Dear James,We sincerely appreciate the time you have taken to share your comments following your visit to our Royal Hideaway Playacar hotel. The opinions of our guests are of utmost importance to ensure that our service standards are met at all times. Please accept our sincerest apologies for any problems you may have experienced during your stay.We also regret that our restaurants did not meet your expectations, mainly because the quality and diversity of our culinary offerings is one of our strengths. We take your comments about our cuisine very seriously, because we want our gastronomy to remain a very special pleasure for our guests.We regret that reservations for our restaurants have been an inconvenience and have overshadowed your vacation. Our service is personalized, that is why we have the reservation system, so that our guests can enjoy each of our restaurants and our delicious cuisine. We sincerely hope that you will give us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Community Manager
Mar 7, 2023 by Community Manager
Dear Mary, We thank you for your comment about your vacation at our Royal Hideaway Playacar hotel; the satisfaction of our guests is our main goal and there is nothing better than knowing that we have achieved it. We are very pleased that the hotel and staff were able to meet your expectations during your stay. We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Community Manager
Sep 11, 2021 by Deputy Manager
Dear guests, Thank you for taking the time to share with us your point of view about our resort and your recent visit to our property. We are truly sorry to hear that your experience was not up to your expectations, and that some situations; although they were addressed and explained, caused a negative perception of our services. Thank you for your visit, hope we can have the opportunity to see you in the future and have the chance to change your perception of our hotel, staff, and services. Warm Regards, Mariano Casasús Deputy Manager
May 22, 2021 by Deputy Manager
Dear guests, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We are very happy to know we were able to exceed your expectations and have enjoyed all that our resort has to offer. We hope to see you back very soon! Kind Regards, Mariano Casasús Deputy Manager
This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Entertainment
Not included
Royal Hideaway Playacar All Inclusive - Adults only is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the cabanas (surcharge) and umbrellas for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Royal Hideaway Playacar All Inclusive - Adults only like an outdoor pool and outdoor tennis courts. There are 6 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a beach bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a health club, a garden, and a terrace. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Free self parking , Free valet parking
Royal Hideaway Playacar All Inclusive - Adults only offers 200 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers, bathrobes, and slippers. This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Ventanas - This restaurant specializes in Spanish cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Spices - This diner specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Palazzo - This diner specializes in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Azia Avant Thai - This diner specializes in Thai cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
The Grill - Onsite steakhouse. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
24-hour room service is available.
2 outdoor tennis courts and a health club are featured at the hotel. In addition to an outdoor pool, other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The restaurants at this property enforce a formal dress code.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.