4.8 out of 5

"This was our first trip to Cozumel , checked in and found that our room was excellent but later that evening we couldn't regulate the temperature. I c ... " More

By a verified traveler on Sat 01 Jul 2017

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Hotel Description

A luxury stay in Cozumel awaits you at Presidente InterContinental Cozumel Resort & Spa. You'll be within a 10-minute walk of Discover Mexico Cozumel Park and 3 km (1.9 mi) from Chankanaab National Park. Highlights at this beachfront hotel include 4 restaurants, 2 outdoor swimming pools, and a full-service spa.

Flat-screen TVs with cable channels are featured in all 220 rooms, and you can enjoy free WiFi, balconies, and in-room childcare. Dining in is an option with 24-hour room service, and minibars provide refreshments. Premium linens welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Coffee/tea makers, free newspapers, and free bottled water are also available.

A relaxing day at The Spa can include hot stone massages, body wraps, and body scrubs along with hydrotherapy and reflexology. The steakhouse, Napa Grill, is open for dinner. Bin Kiin Lobby bar is the hotel's own bar. Spend the day at the private beach and enjoy the onsite health club, kids' club, and sauna. Business travelers can take advantage of conference space, a meeting room, and a business center. Added amenities include free WiFi in public areas and laundry facilities. There's also free valet parking, along with the convenience of car rentals on site.

With a stay at this 4.5-star Cozumel hotel, you'll be 8.4 km (5.2 mi) from Paradise Beach and 19.8 km (12.3 mi) from San Gervasio.

Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$208 per night

Habitacion de lujo vistas al oceano

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Habitacion de lujo frente a la playa

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Tower Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Habitacion de lujo en el arrecife

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite vista arrecife

Bed Count 1 King Bed Maximum Occupancy 3 Max

Presidente InterContinental Cozumel Resort & Spa ratings based on 40 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0
4 out of 5

First visit to Cozumel

This was our first trip to Cozumel , checked in and found that our room was excellent but later that evening we couldn't regulate the temperature. I called for service and after 2 attempts by servicemen to fix the problem we were informed that it would have to wait till morning for a repair. Lucky for us the room was cold enough to wait till morning. Don't know why we weren't relocated as the hotel wasn't booked solid. The front desk staff isn't bilingual at times, this is a problem if you run out of Spanish. Other than these problems, everything else was fantastic. We stayed 4 nights and enjoyed the restaurants and ambiance. Be prepared to pay high cab fares to into town and back.

Posted by , from Texas, USA on Jul 1, 2017

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5 out of 5

The food and service was excellent!!!

Everyone had a smile and responded with a hello .Service at the Italian restaurant made me feel special.Love the view from our rooom.

Posted by , from ok on Mar 7, 2017

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Comment from Hotel Management

Mar 15, 2017 by General Manager

Dear Guest, First of all I would like to thank you for your preference to our hotel, and for taking the time to share your comments with us. I'm glad you enjoyed your stay at our Resort, we hope to see you in a near future. Regards, Andres Garcia Ricard General Manager

5 out of 5

Heaven on earth

Pros: EVERYTHING!!!!! Room, staff, comfort, beach, addition of Grill beachside.
Cons: Nothing! It's perfection!
Location: The location is on a pristine beach with plenty of chairs, beds and hammocks.
This was our sixth trip here in 33 years and it just gets better and better! A slice of heaven right here on earth!

Posted by , from New York, NY on Dec 24, 2016

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Comment from Hotel Management

Dec 28, 2016 by General Manager

Dear Guest, Thnak you for sharing your review about your recent stay. I'm glad you enjoyed your stay at our Resort and that you liked our recently renovated Resort! We hope you visit us again, soon. Best Regards, Andres Garcia Ricard General Manager

5 out of 5

Rained every day, but Hotel is great

Pros: Service, cleanliness, attention to details, friendly staff - always helpful. There is a ship wreck right off the beach.
Cons: Stop the rain????
Location: Cozumel has a good night life and is just a 20 minute boat ride from Playa del Carmen if you want a whole lot more. Scuba nd skin diving is great.
Ok, now you know that it rained every day. Hardly the hotel's fault. The hotel itself, amenities, service, and staff were all excellent. This is the 5th time I stayed at this hotel. I will stay there again. It is kept up very well. It is the most expensive hotel in Cozumel, but you get what you pay for.

Posted by , from Lafayette, Louisiana on Oct 1, 2015

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4 out of 5

El Presidente

Pros: Beach, rooms, ambience.
Cons: Cost
Location: Scuba diving, beach bars, island tours, shopping.
I highly recommend El Presidente. Great rooms, (if you get a 1st floor room, you get an "outdoor" shower with walkout to the beach). The room we had was spacious and very clean. Staff is friendly and efficient but we were there during low season so we never had to wait for anything. Beach is clean, good snorkeling offshore, good swimming pool. But be careful of the FINE PRINT. They offer what they call "European all-inclusive" but that is very misleading. You get the room but no food or drink is included. The meals and beverages are expensive compared to other resorts. We ended up driving our dune buggy to other places to keep meal costs down. We also bought beverages at local supermarket to bring to resort. It does not include water sports, that is sub-contracted to another company on-site. Overall, I would recommend but you will need to keep close track of your costs if you stay only at El Presidente. If you plan on seeing the island, you will need a rental jeep or scooter, the resort is too far to walk to San Miguel town center.

Posted by , from Colorado on Sep 28, 2015

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5 out of 5

Perfect family vacation spot

A gorgeous setting with a perfect stretch of white beach with translucent temperate water - fish! Iguanas! Birds! Well especially iguanas who have their own "temple" near our room in the 5000s and our hammock - perfect after a long day snorkeling, swimming and sunning. Staff especially jahnni and really everyone took exceptional care of all our needs - booking excursions and restaurants and making our stay memorable - the food was delicious as well- highly recommend!

Posted by , from new york on Jul 5, 2015

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5 out of 5

Nice Hotel, Nice Pool, Awesome Service

Pros: Nothing
My family spent a week at the Intercontinental on the end of June 2015, Hotel was not over capacity at all, staff were always very nice, pool has an 8' deep spot, snorkeling out of the beach was extreme nice they even have a sunken ship not too far way. We would definitely come back there.

Posted by on Jul 2, 2015

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5 out of 5

Excellent hotel, staff and value

Pros: Staff, location, ambience outside
Cons: Several days there wasn't the promised bottled water in the room. When I called they brought it up in minutes though.
Location: Scuba, snorkel, and relax!
The staff was extremely attentive and nice, every person that I came in contact with had a smile on their face or said hello. If you are here for scuba diving, it's very convenient. I didn't dive with the shop on site but the boats that pick you up right at the hotel take you to the reefs and I was usually last one picked up and first one dropped off.Food was very good and reasonable. I stayed in hotel most of my trip (rare for me).

Posted by on Apr 24, 2015

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5 out of 5

beautiful sunsets

Pros: the best thing about the hotel was the snorkeling and the ocean view from our room.
Cons: it is pretty quiet at night so maybe a little more entertainment would be nice
Location: pretty close to town so cab rides are cheap
we had a very relaxing vacation. the hotel staff were all very friendly. breakfast buffet was included in our plan and was very good, omelets, lots of fruit , except the breakfast sausage was really cut up hot dogs. the restaurants were very good and I didn't think it was that expensive for where you are. we enjoyed 2 for 1 happy hour. we had a reef room which was so nice to walk out right to the water. and the snorkeling was so good you don't need to take any excursions. I couldn't believe how many different kinds of fish and rays, so cool. it was nice not having to fight for beach chairs. I think it is rude when people put their stuff on a chair to hold it. just use them when you need them.

Posted by , from kansas city on Mar 24, 2015

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5 out of 5

Simply the best!

Pros: Close restaurants, Quiet, scuba du, great beach
This was our 3rd stay at the Presidente and it never disappoints! The hotel staff is always smiling and courteous, the concierge did a great job of recommending restaurants. The grounds are beautifully manicured and the beaches are very clean and very safe for the kids. Our room had a beautiful view of the sea and the new furnishings are very nice! The bed was extremely comfortable and the bath was large. My wife took advantage of the spa and the the staff at Scuba Du was great as always! If you do not see something on the menu the service was quick to accomodate your needs. Looking forward to our next visit!

Posted by , from Dallas, TX, USA on Mar 31, 2013

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About the Presidente InterContinental Cozumel Resort & Spa

Location Carretera A Chankanaab Km 6-5, Cozumel, QROO 77600

Property Features

Simply step outside to unwind on the hotel's beach. At Presidente InterContinental Cozumel Resort & Spa you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. This luxury hotel also offers a children's club, a health club, and a steam room. Self parking and valet parking are free.

  • 220 guestrooms or units
  • 5 levels
  • 4 dining venues
  • 2 bars or lounges
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Onsite shopping
  • Elevator

Family Friendly Amenities

  • Family Property
  • On private beach
  • Number of outdoor pools - 2
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cozumel, Quintana Roo (CZM-Cozumel Intl.) (8.4 km / 5.2 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Presidente InterContinental Cozumel Resort & Spa offers 220 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Presidente InterContinental Cozumel Resort & Spa has 4 restaurants serving dinner only.

Napa Grill - Onsite steakhouse.

Bin Kiin Lobby bar - Onsite bar.

24-hour room service is available.

Nearby Activities

Watersports are the prime attraction at InterContinental Presidente Cozumel Resort & Spa. The on-site scuba diving and snorkeling outfitter offers scuba instruction, scuba and snorkeling trips, and fishing charters.

There's plenty of recreation available for guests who prefer to stay on dry land, too. The resort offers a putting green, two lighted tennis courts, and ping pong. Golfers can play 18 holes at the Nicklaus-designed course at the Cozumel Country Club, which is 13 km (8 mi) from the hotel.

The recreational activities listed below are available on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Parasailing nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Playground on site
  • Bicycle rentals nearby
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Personal motorized watercraft on site
  • Kayaking nearby
  • Sailing nearby

Spa Services

  • Hot stone massage
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 50 per pet, per stay

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 12 per accommodation, per night

The resort fee includes:

  • Internet access

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cozumel Presidente InterContinental
  • Cozumel Presidente InterContinental Resort
  • InterContinental Cozumel Presidente
  • InterContinental Presidente
  • InterContinental Presidente Cozumel
  • Intercontinental Cozumel
  • Presidente InterContinental Cozumel
  • Presidente InterContinental Cozumel Resort
  • Cozumel Presidente
  • Presidente Resort Cozumel
  • El Presidente Cozumel
  • Presidente Intercontinental Cozumel Hotel Cozumel
  • Presidente Intercontinental Cozumel Resort And Spa