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4.3 out of 5

"Clean Rooms And Very Comfortable And Spacious. I Liked The Fact That They Had A Microwave, Very Convenient. The Staff Was Nice And Respectful. " More

By a verified traveler on Tue 11 Jan 2022

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Hotel Description

Hotel near Santa Clara County Fairgrounds in San Jose

City center stay

Your stay at this South San Jose hotel places you within 3 miles (5 km) of Santa Clara County Fairgrounds and San Jose State University. San Jose Convention Center and San Jose Center for the Performing Arts are also within 6 miles (10 km).

Free perks

This hotel features a gym and a sauna. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$102* Per night/room Apr 14 - Apr 15

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

SureStay Plus Hotel by Best Western San Jose Central City ratings based on 16 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western San Jose Central City

Everyone (6) Couples (2) Family (5)
4 out of 5

Posted by , from Toppenish on Jul 12, 2023

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Comment from Hotel Management

Aug 2, 2023 by fd

Thank you for the review!

4 out of 5
Construction

Posted by on Oct 30, 2022

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Comment from Hotel Management

Oct 31, 2022 by MD

Jaime,Thank you for your feedback

5 out of 5
Clean Rooms And Very Comfortable And Spacious. I Liked The Fact That They Had A Microwave, Very Convenient. The Staff Was Nice And Respectful.

Posted by on Jan 11, 2022

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Comment from Hotel Management

Jan 11, 2022 by NG

Maria, Thank you for the great feedback!

5 out of 5
Very clean, comfy beds and pillows. Nice workout area/gym with sauna. Nice pool and jacuzzi too! Great staff! Easy to find!! Would definitely stay again!! Looks like the rooms have been remodeled inside.

Posted by on Aug 19, 2021

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Comment from Hotel Management

Aug 19, 2021 by Peter

Thank you so much for sharing your stay experience. I am very happy that you enjoyed your stay. We look forward to your next visit!

4 out of 5
A little dated, but clean and the staff was nice. They are building a new holiday inn next door.

Posted by on Oct 29, 2019

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Comment from Hotel Management

Nov 6, 2019 by Customer Care Team

Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay.

5 out of 5
Very good but I don’t like how I have to take time out of my review to write a minimum of 50 characters on Travelocity’s cite

Posted by on Oct 2, 2019

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Comment from Hotel Management

Nov 21, 2019 by Customer Care Team

Dear guest, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!

1 out of 5
I made this reservation months in advance and when my plans changed they were totally unaccommodating in changing only the date of arrival. I was charged for a room I didn't even use. Don't use the lower rate when booking they will not help you at all.

Posted by on Sep 22, 2019

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Comment from Hotel Management

Nov 21, 2019 by Customer Care Team

Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

4 out of 5

Posted by on Aug 19, 2019

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Comment from Hotel Management

Oct 11, 2019 by Customer Care Team

Dear guest, Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.

4 out of 5
The breakfast was soo awesome the front desk Laura was so nice so was all staff

Posted by on May 29, 2019

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5 out of 5
Check in was super easy. The room was very clean. Beds comfortable. Property was quiet and well maintained. Breakfast nice with many options. Would stay there again.

Posted by on Mar 11, 2019

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About the SureStay Plus Hotel by Best Western San Jose Central City

Location 2650 Monterey Hwy, San Jose, CA 95111

Renovations + Closures

The following facilities will be closed during July, August, September, October, and November:

  • Business center
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Sauna
  • Spa tub
  • Swimming pool

Property Features

SureStay Plus Hotel by Best Western San Jose Central City offers its guests a sauna and a fitness center. Public spaces have free WiFi and wired Internet. A business center and limo/town car service are available. Free breakfast is available daily. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly SureStay Plus Hotel by Best Western San Jose Central City. Limited free parking is available on a first-come, first-served basis.

  • 1 building
  • 57 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Elevator

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Tamien Station (Caltrain) (4.2 km / 2.6 mi)
  • Parking: Free self parking

Room Amenities

SureStay Plus Hotel by Best Western San Jose Central City offers 57 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Each accommodation is individually furnished. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include fans and blackout drapes/curtains. Housekeeping is offered once per stay and irons/ironing boards can be requested. Housekeeping is provided on a limited basis.

  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Egyptian cotton linens
  • Pillow options
  • Shower and tub combination
  • Housekeeping (once per stay)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (heating)
  • Fan
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness center.

  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival.

Parking is included for 1 vehicle per room. A parking fee of USD 30 per night applies for each additional vehicle.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Restricted number of spaces per unit
  • Number of spaces per unit - 1
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Jose-Central
  • Holiday Inn Express Jose-Central Motel
  • Holiday Inn Express Jose-Central Motel San City
  • Holiday Inn Express San Jose-Central City
  • Holiday Inn Express San Jose-Central City Hotel San Jose
  • Holiday Inn Express San Jose-Central City Hotel
  • Holiday Inn Express San Jose-Central City Hotel San Jose
  • Holiday Inn Express San Jose-Central City Hotel
  • Holiday Inn Express San Jose-Central City San Jose
  • Hotel Holiday Inn Express San Jose-Central City San Jose
  • San Jose Holiday Inn Express San Jose-Central City Hotel
  • Hotel Holiday Inn Express San Jose-Central City
  • Holiday Inn Express San Jose Central City
  • Express Jose Central City Jose

You should know

  • Pool access available from 9:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.