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 Batavia •1 Room
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Holiday Inn Express Hotel & Suites Batavia - Darien Lake, an IHG Hotel

2.5-star property
4356 Commerce Dr, Batavia, NY 1-855-201-7819
3.3 out of 5
See all 12 travelocity Reviews

"The rooms were very luxurious. The front desk was extremely helpful and nice. " More

By a verified traveler on Sun 02 Jul 2023

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Hotel Description

Hotel near Batavia Downs Casino in Batavia

In Batavia

You'll find Batavia Downs Casino and Dwyer Stadium within 3 miles (5 km) of this hotel.

Free perks

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$115* Per night/room Apr 26 - Apr 27

Standard Room, 2 Queen Beds, Accessible (Mobil Roll Shwr)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible (Mobil Tub)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Accessible (Comm)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Holiday Inn Express Hotel & Suites Batavia - Darien Lake, an IHG Hotel ratings based on 12 Verified Reviews

Review Summary
3.2 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Express Hotel & Suites Batavia - Darien Lake, an IHG Hotel

Everyone (3) Family (6)
1 out of 5
First thing I noticed was floors not clean nothing wiped down crumbs in chairs and toilet gross! Went to housekeeping and requested a vacuum and supplies to clean my room because it was dirty and instead of offering to take care of if or even offer an apology he gave me the vacuum and bleach spray to clean myself the register was gross the mirrors not washed sticky phone and alarm clock then found out the pool was closed and when I asked when it might be open seems we booked here for the pool they said it was posted on there sight and nothing they could do about it as they front fest girl was literally hanging signs the pool was closed the side door flapping around won’t latch so just blows in the wind so anyone off the streets without a key can just wonder I’m not a safe feeling at all ther staircase and hallway were desk gross! Your own housekeeping lady suggested we go to the leQuinta down the street because she knew how it was and sooo overpriced $176 to feel uncomfortable and clean my own room so my child and myself could at least sleep there for the night seems we drove 1 1/2 hrs to stay here very disappointed this is aloud here and will definitely not return

Posted by on Aug 21, 2023

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5 out of 5
The rooms were very luxurious. The front desk was extremely helpful and nice.

Posted by on Jul 2, 2023

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1 out of 5

Posted by on Oct 1, 2022

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1 out of 5
The room wasn’t clean. The wallpaper was peeling off the wall with what looks like mold behind it. There was no toilet paper, the shower had mold and wasn’t clean. The bathroom door didn’t lock. The carpet was stained. The pool was out of service. They were out of most food for breakfast including sugar for coffee.

Posted by on Aug 2, 2022

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Comment from Hotel Management

Aug 2, 2022 by Sophia CSR

Dear Guest, Thank you for sharing your feedback. However, we apologise for the inconvenience faced regarding the cleanliness issue with the few amenities in the room. We will surely forward your valuable feedback to our housekeeping team for improvements. We hope to serve you better next time.

3 out of 5
Quick and easy check in. Clean room, but could use updates and fresh paint over repaired areas. No fridge within room. Area surrounding hotel was unsafe

Posted by on Oct 9, 2021

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Comment from Hotel Management

Oct 11, 2021 by Denise H

Good morning, Thank you for taking the time to leave us feedback. I use these reviews as a way to train my staff and continue to make improvements on the hotel. I am truly sorry you felt the surroundings of the hotel were unsafe. We certainly aim to keep all of our guests safe as well as our staff members. We hope to see you again. Have a wonderful day.

5 out of 5
It was excellent, we’d stay there again.

Posted by on Oct 8, 2021

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Comment from Hotel Management

Nov 3, 2021 by Denise H

Good Morning I am please to hear that you enjoyed your stay with us. We look forward to seeing you again soon Have a great day.

5 out of 5
No real breakfast options in the area, so be sure to bring your own. No fridge or microwave in the rooms; one microwave available to use in lobby. The amenities and conveniences we have grown used to at hotels are sadly gone. Otherwise, the hotel was fine.

Posted by on Jun 14, 2021

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1 out of 5
We were given an out of service room because of the large amount of bookings they had. The room was not clean. The duvet had food stains on it. The trash was still in the trash containers. The shower had some mud substance on the wall. The shower was poor at best and the tub was slow draining. One horrible experience. The clk promised a reduction in our rate for the night - no reduction taken and an upgrade for the next night. Well, we at least got the upgrade to a clean room. I normally would recommend these hotels but not this one. Disfuction to the n th. degree. Sorry I stayed here when there were so many other options within a one mile radius.

Posted by on May 17, 2021

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Comment from Hotel Management

May 18, 2021 by Alyssa Buckley

Im so very sorry to hear about this experience you've had, this is most definitely not our normal. Please reach out to me and the hotel to see if we can make this right with you.

4 out of 5
Good, clean. Slightly remote from town walking distance.

Posted by on Feb 19, 2020

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4 out of 5

Posted by on Jul 30, 2019

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About the Holiday Inn Express Hotel & Suites Batavia - Darien Lake, an IHG Hotel

Location 4356 Commerce Dr, Batavia, NY 14020

Property Features

Holiday Inn Express Hotel & Suites Batavia - Darien Lake, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is available. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Event space at this hotel measures 1625 square feet (151 square meters) and includes conference space. A vending machine, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Holiday Inn Express Hotel & Suites Batavia - Darien Lake, an IHG Hotel. Free self parking is available. This Batavia hotel is smoke free.

  • 72 guestrooms or units
  • 1625 sq ft of conference space
  • 151 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Gift shop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Holiday Inn Express Hotel & Suites Batavia - Darien Lake, an IHG Hotel offers 72 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. This Batavia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Kayaking nearby
  • Golfing nearby

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. The host will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-out is available.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Host will greet you
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • No gap period between guest stays

Hotel Names

  • Holiday Inn Darien
  • Holiday Inn Express Batavia Darien Lake
  • Holiday Inn Express Hotel Batavia Darien Lake
  • Holiday Inn Hotel Darien
  • Holiday Inn Express Hotel Darien Lake
  • Holiday Inn Express Darien Lake
  • Holiday Inn Express Hotel Suites Batavia Darien Lake
  • Holiday Inn Express Darien
  • Holiday Inn Express Hotel Suites Batavia Darien Lake

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.