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4.1 out of 5

"near local stores, quiet neighborhood " More

By a verified traveler on Tue 02 Apr 2024

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Hotel Description

3.5-star hotel near Wall Street

City center stay

Within a 15-minute walk of this Manhattan hotel, you'll find Wall Street and One World Trade Center. Brooklyn Bridge and New York University are also within 2 miles (3 km).

Dining options, 2 bars/lounges

This smoke-free hotel's 2 restaurants, 2 bars/lounges, and 24-hour gym are some of the featured amenities. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Self parking, limo/town car service, and a computer station are also offered.

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$129* Per night/room Apr 28 - Apr 29

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Four Points By Sheraton New York Downtown ratings based on 12 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Four Points By Sheraton New York Downtown

Everyone (6) Couples (1) Family (5)
5 out of 5
Great

Posted by on Apr 8, 2024

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Comment from Hotel Management

Apr 8, 2024 by Front Office Supervisor

Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

4 out of 5
near local stores, quiet neighborhood

Posted by , from NORTH CHICAGO on Apr 2, 2024

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Comment from Hotel Management

Apr 3, 2024 by Front Office Supervisor

Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

2 out of 5
A 15-minute wait for an elevator. Service staff used the elevator instead of a service elevator, so often was filled, and no one could get on. AC did not work for about 8 hours. The road was blocked off by construction across the street, so could not get to the entrance to unload passengers and luggage. The hall light did not work. The bathroom sink was clogged and was slow to drain. The staff did not seem to care about frustrations. There is a sign in the elevator asking for a "10" review score. They would not have to ask if the service and amenities were better. Only one ice machine and microwave on the 2nd floor for a 29-floor hotel is ridiculous. They need mini-fridges and microwaves in the rooms. Maybe get some security on the premises to curtail the weed smoking in rooms because the smell came over into our room and stunk it up. WILL NOT STAY HERE AGAIN.

Posted by on Mar 18, 2024

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Comment from Hotel Management

Mar 18, 2024 by Front Office Supervisor

Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are sincerely sorry to hear that this negative experience disrupted your stay due to issues that occurred during your stay. We will work to ensure a better experience for future stays.

4 out of 5

Posted by on Feb 3, 2024

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Comment from Hotel Management

Mar 13, 2024 by Front Office Supervisor

Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

4 out of 5
Quaint property. Friendly staff. Limited amenities. Close to subway which is a plus. Lots of construction in the area. Overall a nice stay.

Posted by , from Houston on Nov 26, 2023

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5 out of 5

Posted by on Jul 29, 2023

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2 out of 5
My daughters belongings were taken from the room. After a couple of complaints to the front desk nothing was done, no explanation or apology. At checkout it was brought up again and because there was no “incident on file” she didn’t do anything about it as if it’s our fault the staff did not add the incident the days prior. Never again staying with four points!

Posted by on Jul 1, 2023

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5 out of 5

Posted by on Apr 10, 2023

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4 out of 5

Posted by on Mar 2, 2023

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Comment from Hotel Management

Mar 23, 2023 by MUSU

Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to in the near future.

5 out of 5
The smell and trash

Posted by , from fremont on Aug 8, 2022

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About the Four Points By Sheraton New York Downtown

Location 6 Platt St, New York, NY 10038

Property Features

There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a 24-hour business center, 2 meeting rooms, and limo/town car service. A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Four Points By Sheraton New York Downtown. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star New York hotel is smoke free.

  • 1 building
  • 261 guestrooms or units
  • 28 levels
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2016
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: New York Christopher St. Station (3.8 km / 2.4 mi)
  • Metro station: Fulton St. Station (William St.) (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Four Points By Sheraton New York Downtown offers 261 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

  • Pillowtop beds
  • IPod dock
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:00 AM.

Wuish Kitchen & Bar - This restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.

Highkey RainforestRooftop - Onsite rooftop bar. Open daily.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit, window guards, and a deadbolt lock

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and a deadbolt lock in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Car required
  • Credit card pre-authorization
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not offer onsite COVID-19 testing
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 18–25 for adults, and USD 18–25 for children
  • Covered self parking fee: USD 60 per day
  • Nearby parking fee: USD 60 per day(499 ft away; open 24 hours)
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points Sheraton New York Downtown Hotel
  • Four Points Sheraton New York Downtown Hotel
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  • Hotel Four Points By Sheraton New York Downtown New York
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You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.