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Extended Stay America Suites Columbia West Stoneridge Dr

2.5-star property
180 Stoneridge Dr, Columbia, SC 1-855-201-7819
1.6 out of 5
See all 9 travelocity Reviews

"The room was ok after a long 13 hour trip. It is more like a halfway house than an $80.00 a night hotel. If you just need a place to grab a couple hou ... " More

By a verified traveler on Sat 19 Jun 2021

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Hotel Description

Hotel near University of South Carolina in Columbia

Heart of Columbia

Within a 15-minute walk of the hotel, you'll find Riverbanks Zoo and Garden and Three Rivers Greenway. Riverbanks Botanical Garden and Earlewood Park are also within 3 miles (5 km).

Round-the-clock service

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Express check-in, express check-out, and laundry facilities are also on offer.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$80* Per night/room Apr 21 - Apr 22

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Extended Stay America Suites Columbia Greystone ratings based on 9 Verified Reviews

Review Summary
1.6 out of 5 1.5 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Extended Stay America Suites Columbia Greystone

Everyone (4) Couples (1) Family (2)
1 out of 5
We could not even stay here because it was so dirty and uncomfortable. It was filthy and smelled of smoke. Pull out sofa was broken with no mattress on it. Doesn’t even look like a hotel. Do not recommend staying here.

Posted by on Sep 26, 2023

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Comment from Hotel Management

Sep 27, 2023 by Hotel Management

Dear Ellen, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

1 out of 5
Exterior doors often didn’t work with your key so people propped them open, hallways were filthy, rooms floor was dirty and kitchen area was sticky, large amount of water in fridge, sink in bathroom was extremely dirty

Posted by , from Charleston on Nov 8, 2021

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Comment from Hotel Management

Nov 9, 2021 by Hotel Management

Brian, thank you for taking the time to review your stay. We apologize for the cleanliness issues you encountered and for the maintenance issues outlined. We will share your comments with our housekeeping and engineering teams to ensure we prevent such reoccurrences. Thank you again for your candid feedback. We hope we have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management

1 out of 5
The hotel room was dirty, and had not been cleaned to normal hotel standards, much less to Covid cleanliness standards. There was litter on the bathroom floor, stickiness on the bathroom sink counter, kitchen counter was dirty, and the carpet had not been adequately vacuumed. Although the room was comfortable and quiet, I would not stay here again.

Posted by , from FREEPORT on Oct 22, 2021

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Comment from Hotel Management

Oct 23, 2021 by Hotel Management

Charlene, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management

4 out of 5
The room was ok after a long 13 hour trip. It is more like a halfway house than an $80.00 a night hotel. If you just need a place to grab a couple hours of sleep it will do but I would not book it for my honeymoon. There was not a trash can in the place but the last guy did leave so roman noodles season packs.

Posted by on Jun 19, 2021

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Comment from Hotel Management

Jun 22, 2021 by Hotel Management

Thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant stay with us. We have also asked our housekeeping team to be more diligent going forward. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management

2 out of 5
Area like and what i didnt like breaksfast and local phone

Posted by on Nov 24, 2019

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Comment from Hotel Management

Nov 24, 2019 by Hotel Management

Thank you for your review. Although you liked our convenient location, we are sorry our breakfast was not to your liking. We will share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders so that they can make necessary changes. We value your feedback and hope to see you again soon on your next visit this way. Sincerely, Hotel Management

1 out of 5
No heat No trash cans No shower curtain 2 roaches in the bathroom Hair pins on the floor in bathroom Floor needed to be vacuumed microwave not working

Posted by on Nov 20, 2019

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Comment from Hotel Management

Nov 21, 2019 by Hotel Management

Thank you for your review. We are sorry our suite did not provide the comforts you desired and for the insects in your room. Our pest control provider has serviced the hotel, and we are working with our housekeeping and maintenance teams to ensure procedures are being followed to prevent such issues in the future. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management

1 out of 5
We arrived there and check in the hotel they give us room 310 went inside the bed was dirty so have to change room 312 and same dirty and moved to room 313 open the top sheet and found the bed bug crawling on the bed I have a picture and time when I took the picture . I will never stay there again

Posted by on Jun 26, 2019

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Comment from Hotel Management

Jun 27, 2019 by Hotel Management

Dear Guest, thank you for taking the time to share your review with us. We are sorry to learn that your experience did not meet expectations. Fresh and clean accommodations are expected and it's clear we let you down. We have since inspected the rooms in question and have found them to be free of any pests. Thank you for alerting us so we could act quickly to ensure a more enjoyable stay for our future guests. We hope to welcome you back soon and travel well. Sincerely, Hotel Management

1 out of 5
The receptionist gave us a room and someone was on there so embarrassing

Posted by on Dec 28, 2018

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Comment from Hotel Management

Jan 3, 2019 by Hotel Management

Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the service issue you encountered which led to a disappointing stay. We have shared your feedback with the front desk team so that no future guests encounter a similar issue. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

2 out of 5
Rm 115 2 draws were missing in the kitchen area; overhead light fixture covering was missing there was foil at the bass of the fixture to the ceiling. Saw 3 roaches in the bathroom. Light burned out in the lamp facing the window (across from the bed). Refrigerator door opened the incorrect way... Carpet needed cleaning. Table seat were mismatched & dirty....

Posted by on May 22, 2018

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Comment from Hotel Management

May 23, 2018 by Hotel Management

Thank you for being our guest. It is never our intention to disappoint our guest, but we apologize for falling short of your expectations for a perfect stay. Your feedback regarding your difficulties has been discussed with the appropriate team in an effort to enhance our facility going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management

About the Extended Stay America Suites Columbia West Stoneridge Dr

Location 180 Stoneridge Dr, Columbia, SC 29210-8239

Property Features

Extended Stay America Suites Columbia Greystone offers its guests barbecue grills, a vending machine, and coffee/tea in a common area. WiFi is free in public spaces. Extended Stay America Suites Columbia Greystone also features laundry facilities, express check-in, and express check-out. Self parking is free. This Columbia hotel is smoke free.

  • 72 guestrooms or units
  • 3 levels
  • Built in 1995
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • BBQ grill(s)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Train station: Columbia Station (5.3 km / 3.3 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Columbia Greystone offers 72 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Stoneridge Dr. Aparthotel
  • Extended Stay America Columbia West Stoneridge Dr. Hotel
  • Extended Stay America Stoneridge Dr. Hotel
  • Extended Stay America Stoneridge Dr. Hotel
  • Extended Stay America Columbia West Stoneridge Dr. Hotel
  • Hotel Extended Stay America - Columbia - West - Stoneridge Dr.
  • Extended Stay America Columbia West Stoneridge Dr.
  • Extended Stay America Stoneridge Dr.
  • Extended Stay America Columbia West Stoneridge Dr.
  • Extended Stay America Suites Columbia Greystone Hotel
  • Extended Stay America Suites Columbia Greystone Columbia
  • Extended Stay America Suites Columbia West Stoneridge Dr
  • Extended Stay America Suites Columbia Greystone Hotel Columbia

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.