2/10 Terrible
Rodney, AMERICAN FORK
Traveled with family
Apr 16, 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Poop story below! Management is the main issue here. They are not keeping up on maintenance and it shows BIG TIME. The staff tried to do what they could, but to get to the hotel after a long flight just to find that not only did they not have the rooms we reserved (2 king suites) but that they were 5 FLOORS apart! When getting Suite rooms you expect them to be adjoining or maybe close together on the same floor. Nope, we got 2 QUEENS.
Then comes the poop. Of course it’s the room the girls end up with but there was literal POOP wiped on the bathroom wall by the toilet. What kind of housekeeping employee misses that?! It was after Midnight by then and the front desk guy brought up some cleaner and a magic eraser but HOW IS POOP MISSED? The lamp shades in the room were torn, the carpet was filthy, you name it. Do NOT accept room 521 no matter what! (Desk staff got us a different room the next day. Still one floor apart(1st/2nd) and queen beds but ok at least not poopy.
Then comes the elevators. One was broken the whole week we were there and the remaining one was down for a day and a half - good thing we weren’t on the 5th floor when that happened!
Breakfast was insane every day and they were out of half the items EVERY SINGLE DAY. No eggs unless you were there before 7 or so, no sausage/bacon most of the time and one or more juices was empty from the machine at all times.
Oh, the BEEPING! The air freshener things up on the walls in the hallways WOULD NOT STOP! 24/7!
Rodney
Stayed 7 nights in Mar 2024