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5.0 out of 5

"Great hotel with beautiful and well maintained grounds. Amazing staff, highly professional. " More

By a verified traveler on Sun 05 Jun 2022

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Hotel Description

Family-friendly stay near Clock Tower

Heart of Cartagena

You'll be steps from Fine Arts and within a 10-minute walk of Clock Tower with a stay at this Cartagena Walled City resort. San Pedro and Republik Bank are also within half a mile (1 km).

Award-winning

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this eco-certified resort. Families will appreciate the onsite laundry facilities and in-room childcare. Enjoy the gym and perks like free valet parking and free WiFi.

Classic Room, 1 King Bed (Interior view)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$302* Per night/room Apr 1 - Apr 2

Junior Suite, 1 King Bed (Colonial)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Terrace (Spa, Butler Service)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Ocean View (Legend Suite)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Terrace, Ocean View (Amaral)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Terrace, Sea View (Grau Suite)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sofitel Legend Santa Clara Cartagena ratings based on 8 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Sofitel Legend Santa Clara Cartagena

Everyone (3) Couples (4)
5 out of 5

Posted by , from FT WRIGHT on Mar 14, 2023

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5 out of 5
A

Posted by , from New Rochelle on Jul 6, 2022

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Comment from Hotel Management

Jul 7, 2022 by Daniela Martinez

Dear Mamdouh, Greetings from the magical Cartagena! Thank you very much for your great rating of our Hotel, we are glad to know that you had a memorable experience. Best Regards, Daniela Martinez Guest Relations Manager

5 out of 5
Great hotel with beautiful and well maintained grounds. Amazing staff, highly professional.

Posted by , from Brooklyn on Jun 5, 2022

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Comment from Hotel Management

Jun 10, 2022 by Daniela Martinez

Dear Arkady, I will share your great comment with our staff. Calling them amazing is a big motivation to continue working and creating memorable experience. Thank you for your comments about our beautiful property. We look forward to welcome you again. Sincerely, Daniela Martinez Guest Relations Manager

5 out of 5
By far the best hotel to stay at in Cartagena, the service is beyond excellent, cleanliness beyond as well. The food amaziingggg! I will definitely come back

Posted by on May 26, 2021

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Comment from Hotel Management

May 27, 2021 by Daniela Martinez Torres

Dear Guest, Thank you very much for you nice comment about our property and our service. We will be more than happy to welcome you again and it is an honor to know that it was a very enjoyable experience for you. We appreciate your interest in returning and we will be waiting for you. Sincerely, Daniela Martinez Guest Relations Manager

5 out of 5
Excellent hotel, great place to stay will be coming back

Posted by on Dec 17, 2019

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Comment from Hotel Management

Dec 17, 2019 by Heyder Baldiris Guest Experience Coordinator

Dear Anonymous We would like to thank you for sharing your impressions about your stay at the Sofitel Legend Santa Clara. It is a real pleasure for me to read that your experience was memorable and that we surpassed your expectations. I will share your comments with our team and I am sure that it will be a motivation for all to continue working with charm and improving the quality of our services. We appreciate your review and we hope to welcome you back soon in the sunny Cartagena.

5 out of 5
Service Service Service Service Service Service Service Service Service

Posted by on Dec 16, 2019

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Comment from Hotel Management

Dec 17, 2019 by Heyder Baldiris Guest Experience Coordinator

Dear Anonymous Thank you for the positive review of our hotel. We are very pleased that you enjoyed your stay. I will share it with all our team. I am sure that they will be happy to know that you had a pleasant stay with us. Your kind review is highly motivating as it is our priority to exceed our customer’s expectations. We hope you let us welcome you again.

5 out of 5
We spent 6 nights in this amazing hotel in historic old Cartegena. Everything was top notch: attentive service from everyone - staff at the front door, the dining room staff, the front desk staff, concierge team, pool staff, housekeeping - always with a smile and a sincere interest in us. The lovely woman at breakfast knew which table we wanted after one day - and on the last morning said we couldn't sit at "our table" in the courtyard because it had just rained. The hotel is in a great location - we walked everywhere and tried a different restaurant for every lunch and dinner. The photos at the hotel website are accurate. The pool area is lovely; the central courtyard is stunning day and night. The room was spacious and it's nice to have a balcony to sit outside and have a pool view. We would definitely stay here again.

Posted by , from Richmond, VA on May 20, 2018

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Comment from Hotel Management

May 21, 2018 by Guest Experience Coordinator

Dear Mrs. Rosie, We would like to thank you for sharing your impressions about your stay at the Sofitel Legend Santa Clara. It is a real pleasure for me to read that your experience was memorable and that we surpassed your expectations. I will share your comments with our team and I am sure that it will be a motivation for all to continue working with charm and improving the quality of our services. We appreciate your review and we hope to welcome you back soon in the sunny Cartagena. Best regards, Daniela Martinez Torres Guest Experience Coordinator

5 out of 5

Great service

Pros: Location, it was very close to all the places we visited (Walking distance).
Cons: everything was great
Location: Walking distance from various plazas, restaurants and the beach.
The entire staff was very professional and provided great service.

Posted by , from Miami on Oct 19, 2015

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About the Sofitel Legend Santa Clara Cartagena

Location Calle Del Torno, 39 - 29, Cartagena, Bolivar 130001

Property Features

Sofitel Legend Santa Clara Cartagena offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Business amenities include a business center and meeting rooms. Event space at this resort measures 3531 square feet (328 square meters) and includes conference space. A fitness center, a steam room, and spa services are also featured at the family-friendly Sofitel Legend Santa Clara Cartagena. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this Colonial Cartagena resort.

  • 125 guestrooms or units
  • 5 levels
  • 2 dining venues
  • Meeting rooms
  • 3531 sq ft of conference space
  • 328 sq m of conference space
  • Deli
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Wired internet access (surcharge)

Available in some public areas: Free WiFi , Wired internet access - surcharge

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Sofitel Legend Santa Clara Cartagena offers 125 air-conditioned accommodations with iPod docking stations and minibars. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Sitting area
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

El Claustro - This restaurant serves breakfast, lunch, and dinner.

1621 Restaurant - This fine-dining restaurant serves lunch and dinner. Open daily.

Jardin Santa Clara - This restaurant overlooks the garden. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Fitness classes on site
  • Bicycle rentals on site
  • Windsurfing nearby
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials and body treatments. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair-accessible on-site restaurant
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at 3 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Sofitel Legend Santa Clara Cartagena offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 200.0 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property uses a grey water recycling system

Safety features at this property include a smoke detector

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Grey water recycling system
  • One child stays free
  • Annual carbon offsets
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 11
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Residents must pay VAT (19%) at the property. Travelers on a tourist visa are generally not required to pay VAT. VAT exemption eligibility will be assessed at the property and travelers may need to present their passport and tourist visa. The VAT may be charged where the room is shared by a taxable and non-taxable guest.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 25 per person
  • Fee for in-room wired internet: USD 20 per night (rates may vary)
  • Fee for wired internet in public areas: USD 20 per night (rates may vary)
  • Airport shuttle fee: USD 26 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cartagena Santa Clara
  • Cartagena Sofitel Santa Clara
  • Santa Clara Cartagena
  • Sofitel Legend Cartagena Santa Clara
  • Sofitel Legend Santa Clara
  • Sofitel Legend Santa Clara Cartagena
  • Sofitel Legend Santa Clara Hotel
  • Sofitel Legend Santa Clara Hotel Cartagena
  • Sofitel Santa Clara
  • Sofitel Santa Clara Cartagena
  • Sofitel Hotel Santa Clara
  • Sofitel Santa Clara Hotel Cartagena
  • Sofitel Legend Santa Clara Cartagena Hotel
  • Sofitel Cartagena
  • Cartagena Sofitel
  • Sofitel Legend Santa Clara Cartagena Resort
  • Sofitel Legend Santa Clara Resort
  • Sofitel Legend Santa Clara Cartagena Resort
  • Sofitel Legend Santa Clara Cartagena Cartagena
  • Sofitel Legend Santa Clara Cartagena Resort Cartagena

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-Certified Property
This property participates in Green Key, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Sofitel Legend Santa Clara Cartagena is listed in the 2021 Travel + Leisure 500.

The property is a member of Historic Hotels of the World.

  • Green Key (Foundation for Environmental Education)y
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.