"Rooms were ok I prefer a full size pillow instead of the 4 smaller ones. " More

By a verified traveler on Mon 16 Nov 2015

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Hotel Description

At Best Western Airport Inn & Suites Cleveland, you'll be 19.4 km (12 mi) from Progressive Field and 19.9 km (12.3 mi) from Quicken Loans Arena. Highlights at this hotel include free breakfast, an indoor swimming pool, and free self parking.

TVs with cable channels are featured in all 64 rooms, and you can enjoy free WiFi, coffee/tea makers, and free local calls. Refrigerators and microwaves make in-room dining convenient. Hair dryers, irons/ironing boards, and desks are also available.

This pet-friendly hotel offers free WiFi in public areas, a 24-hour fitness center, and a 24-hour front desk. Additionally, you'll find a 24-hour business center, coffee/tea in a common area, and laundry facilities. Hot/cold buffet breakfast is available for free. There's also extended parking, along with the convenience of a free airport shuttle.

Attractions within a 20-minute drive of this Brook Park hotel include Cleveland Clinic and Rock and Roll Hall of Fame.

Standard Room, 2 Queen Beds, Non Smoking, Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$74 per night

Suite, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western Airport Inn & Suites Cleveland ratings based on 27 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0
1 out of 5

worst hotel I ever stayed in

Pros: U HAVE A LOT OF NERVE TO ASK READ MY EXPERIENCE
Cons: CLOSE IT DOWN
Location: ONE NITE STAY AND THAT WAS TO LONG
the window in the room was blacked out..i ask about why and was told because it overlooked the neighbors yard. the toilet had to be flushed twice. the blanket on the bed was all worn, which I took of the bed and slept only under a sheet. the carpeting in the room had stains and I work socks to move around the room. lite on the desk was not working. had a early flight and the breakfast room had no eggs. I asked and was told the truck never delivered the shuttle van passenger seat was torn and the foam rubber filling was on the seat and all over the floor board. I WILL NEVER STAY AT ANOTHER BEST WESTERN. I also asked the front desk if there were any cookies and was told the tour bus group took all of them and they did not have any back-up for the rest of the guests AGAIN I WILL SAY, NEVER AGAIN WILL I EVEN THINK OF STAYING AT A BEST WESTERN

Posted by , from CALIFORNIA on Sep 21, 2016

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2 out of 5

2nd visit but likely last

2nd trip to the area. Stayed here 4-5 years ago in their standard room so decided to upgrade to suite with sitting area and fridge. Beds were double not queen. Sitting area was useless. The lamp wasn't plugged in because there was no plug in wall near it. Kitchen area had no plates, cutlery, etc. light switch to kitchen was wedged behind the fridge and when I finally managed to flip it on there was no light in the area to turn on. Kitchen window had a crack that ran the whole length of the window so not sure how safe it was. Couch and chair were very out dated and worn. There was black grime behind/beside the toilet and tub. You could tell where the housekeeping staff skipped over cleaning. The front desk staff at check in were helpful but unorganized and not everyone wore a uniform. Some were dressed in track pants, etc. gave an in professional appearance. Checkout person was quick, attentive and helpful. GM said good morning but didn't ask about our stay at all. Breakfast was ok. Nothing special but didn't stay there looking for a feast. The pool was over chlorinated and the towel rack had 2 towels. One I wasn't sure if it was clean or not but considering pool wasn't busy you would think there would be a few towels. Overall appearance of the building was outdated and looked like it needs some up keep. They did have a wet paint sign out but nothing looked like it was painted. Likely our last stay here. Would rate it as 2 stars max

Posted by , from leamington ont canada on Aug 26, 2016

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2 out of 5

everything was in disarray

Pros: Location close to airport.
Cons: See above
Got in at nearly midnight. Systems down so could not register for nearly 30 minutes. First room had no curtains with glaring streetlight right outside window. Second room had noise from refrig. Finally got a decent room on third try.

Posted by on Jun 5, 2016

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5 out of 5

Close hotel for IX Center

Pros: Location is great
Rooms were ok I prefer a full size pillow instead of the 4 smaller ones.

Posted by , from Pittsburgh, Pa on Nov 16, 2015

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4 out of 5
Location: Close to the airport, and most things in Cleveland.
Great value for the price with a friendly staff.

Posted by on Sep 14, 2015

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1 out of 5

May be the worst hotel/motel - EVER!

Pros: The king size beds were comfortable, with 4 fluffy pillows. Also, proximity to the airport.Free parking although that did not make the stay worthwhile
Cons: Everything needs to be improved - the furniture needs to be replaced, rooms and especially carpets need updating, new elevator, clean stairwells. UGH
Location: Rock and Roll Hall museum is not far (fabulous). Also, downtown Cleveland area, boat rides, sports arenas and stadiums. Great restaurants in city.
When I called to confirm our stay on the morning of our arrival I was told that the elevator was not working and would be out for a month. Within our group we had one pregnant person & one older person with a painful knee so I asked for a room on the first floor. They were all taken so we were given rooms on the second floor. To reach these rooms, we had to go outside, around the building and into a stairwell that was filthy (bugs, never even swept!) and clearly not for the use of visitors. Amenities were sparse - limited number of towels and raggedy at that (even when requested at the desk), no shower caps or conditioner and there was a window that could not open and that had a translucent panel where the glass should have been so we could not see outside at all. One day no one cleaned our room with no explanation. Although the staff were pleasant this was not a place where ANYONE should stay. It took away from the enjoyment of our trip in general and we dreaded going back each night. If we had not paid in advance (non-refundable)we would have left immediately.

Posted by , from Long Island, NY on Aug 14, 2015

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5 out of 5

Nice hotel close to everything we wanted.

Hotel was excellent staff was wonderful. I wish they had a better breakfast but maybe one day they will. My family had preferred best western for over 30 years. They have not disappointed us yet.

Posted by on Jul 26, 2015

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2 out of 5

Past its prime

Pros: The night staff was very helpful.
Cons: They should eliminate the smell of smoke in the third floor hallways. It's really bad!
Location: The location is handy to the airport.
The entire third floor smells horribly of smoke even though some non-smoking rooms are located there. It's not too bad in those non-smoking rooms though. The building is old and weird, with strange features like long narrow bathrooms and an entrance in what seems to be the back of the building with no convenient place to park while checking in. The complementary breakfast is fair. The night staff was very good. The day staff less so and I never got a call back from the manager as promised to resolve a dismal first night's stay.

Posted by , from Phoenix, AZ on Jul 22, 2015

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5 out of 5

Nice Hotel

Pros: Staff was friendly.
Nice hotel close to the IX Center, restaurants and stores within walking distance. I will stay here again.

Posted by , from Pittsbugh on Mar 23, 2015

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5 out of 5

We felt very comfortable here

Pros: Free breakfast, Close restaurants, Free Internet
We observed the front desk staff going out of their way to help another guest with no car find a nearby and accessible place to eat breakfast. That kind of attitude reinforced our generally positive impressions of this hotel.

Posted by , from Albany, NY on Feb 4, 2011

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About the Best Western Airport Inn & Suites Cleveland

Location 16501 Snow Rd, Brook Park, OH 44142

Property Features

Best Western Airport Inn & Suites Cleveland offers its guests an indoor pool and a 24-hour fitness center. WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is served. A roundtrip airport shuttle (available on request) and an area shuttle are free. Best Western Airport Inn & Suites Cleveland also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available. This Brook Park hotel is smoke free.

  • 1 building
  • 64 guestrooms or units
  • 3 levels
  • Breakfast available (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Indoor pool
  • Rollaway/extra beds available
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking , Free RV, bus, truck parking , Offsite parking reservations required

Transport

  • Airport: Cleveland, OH (CLE-Hopkins Intl.) (3.4 km / 2.1 mi)
  • Property shuttles: Free airport shuttle and area shuttle
  • Parking: Free self parking and RV/bus/truck parking; extended parking available for a surcharge

Room Amenities

Best Western Airport Inn & Suites Cleveland offers 64 air-conditioned accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. This Brook Park hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs available
  • Rollaway beds available
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free hot/cold buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 5 AM
  • Minimum check-in age is 21

Special check-in instructions:

Airport shuttle service is available on request from 6 AM to 11 PM. Contact the property in advance to make arrangements.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are available.

Pets

  • Pets: USD 75.00 per pet, per stay (maximum USD 100 per stay), plus a deposit of USD 50 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 80 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 20.00 per day
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 75.00 per pet, per stay (maximum USD 100 per stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Airport
  • Best Western Airport Inn
  • Best Western Airport Inn Cleveland Brook Park
  • Best Western Airport Inn Cleveland
  • Best Western Airport Cleveland Brook Park
  • Best Western Airport Cleveland
  • Best Western Brook Park
  • Best Western Airport Hotel Brook Park
  • Brook Park Best Western

You should know

  • Best Western Airport Inn & Suites Cleveland offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).