"I love the Westin Pasadena. Wonderful location and views. The check in was very slow, it took 30 minutes for the gal at the desk to secure our rooms. ... " More
In historical district
Within a 15-minute walk of the hotel, you'll find Pasadena Convention Center and Pasadena City Hall. Also, Pasadena Playhouse is within half a mile (1 km) and Norton Simon Museum is within 2 miles (3 km).
Business services
This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. You'll appreciate the 24-hour gym, poolside bar, and concierge services.
Mar 19, 2024 by Property Management
Thank you for taking the time to share your feedback, Robin. This level of detail is important for us so we know exactly how we can improve for future experiences. While we are delighted to have welcomed you as our guest, we are saddened to hear that we fell short in delivering the amazing experience guests have come to expect. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.
Nov 2, 2023 by General Manager
Dear Anthony,It's great that you enjoyed our prime location! We're glad it added convenience to your stay, and we look forward to having you back to The Westin Pasadena for another five-star experience.
Nov 13, 2023 by Hotel Management
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.
Aug 25, 2023 by Dan
Dear Carla,Thank you for writing a review regarding your recent stay with us.Thank you for the 4 rating! We very much appreciate it!Thank you again. We hope to see you again soon!Sincerely,Dan StenzGeneral Manager
Apr 21, 2023 by Dan
Dear John R.,Thank you for writing a review regarding your recent stay with us.Thank you for the 4 rating and for recognizing our staff!Thank you again. We hope to see you again soon!Sincerely,Dan StenzGeneral Manager
Apr 11, 2023 by Dan
Dear JienSup,Thank you for writing a review regarding your recent stay with us.Please allow me to apologize we did not have a guest room available for you on your day of arrival. Although this does not happen very often, we had a couple of guests that decided to extend their stay and as long as they have a valid method of payment on file, we cannot require them to depart, causing this situation of not having enough rooms available for all arrivals. Again, I offer this as an explanation only, not as an excuse for our shortfalls. Again, please accept my apologies. If I can be of service moving forward, please do not hesitate to contact me.Thank you!Sincerely,Dan StenzGeneral Manager
Feb 13, 2023 by Hotel Management
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.
Mar 15, 2021 by Siamak
Thank you for staying with us.
The Westin Pasadena offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A business center, meeting rooms, and limo/town car service are available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly The Westin Pasadena. For a fee, parking is available. This Pasadena hotel is smoke free.
Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)
Available in some public areas: Free WiFi
Self parking (surcharge) , Valet parking (surcharge)
The Westin Pasadena offers 350 accommodations with safes and complimentary newspapers. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11 AM.
Ventanas - This restaurant specializes in Californian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
The Living Room Lobby - Onsite bar.
The Store - This café serves light fare only.
24-hour room service is available.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.