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Pacific Palms Resort

4-star property
1 Industry Hills Pkwy, La Puente, CA 1-855-201-7819
3.7 out of 5
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See all 7 travelocity Reviews

"It is a wonderful property, but the hot tub was unavailable and couldn’t get into the pool when I wanted to. Our room had cobwebs and bugs hanging fro ... " More

By a verified traveler on Wed 19 May 2021

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Hotel Description

Golf resort in City of Industry

City of Industry stay

Your stay at this City of Industry resort places you within 3 miles (5 km) of Round 1 Bowling and Amusement and Puente Hills Mall. La Puente City Hall and Babe Zaharias Golf Course are also within 3 miles (5 km).

36-hole golf course

This smoke-free resort features a golf course, a full-service spa, and 2 restaurants. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the outdoor pool and perks like free self parking.

Deluxe Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$187* Per night/room Apr 26 - Apr 27

Executive Room, City View, Executive Level

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Mountain View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, Mountain View, Executive Level

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Pacific Palms Resort ratings based on 7 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Pacific Palms Resort

Everyone (6) Couples (1)
5 out of 5

Posted by on Mar 26, 2023

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Comment from Hotel Management

Apr 30, 2023 by Justin

Hello Jose,Thank you for taking a survey and thank you for the 5 out of 5 rating! It is great to see that we exceeded your expectations and it was our pleasure accommodating you. Respectfully,Justin HueyFront Office Manager

3 out of 5

Posted by on Feb 25, 2023

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Comment from Hotel Management

Mar 17, 2023 by Justin

Hello Dana,Thank you for taking the time to complete a survey. It appears that we met your expectations, but we look forward to exceeding your expectations throughout your next stay. Respectfully, Justin HueyFront Office Manager

5 out of 5

Posted by , from Walnut on Jul 30, 2022

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3 out of 5
It is a wonderful property, but the hot tub was unavailable and couldn’t get into the pool when I wanted to. Our room had cobwebs and bugs hanging from the ceiling above our bed. Hot water in the shower took forever and then didn’t last long. We couldn’t get a dinner reservation either. Disappointing visit this time

Posted by on May 19, 2021

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5 out of 5

Posted by on Apr 10, 2021

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Comment from Hotel Management

Apr 22, 2021 by Pacific Palms Management

Thank you for staying with us!

1 out of 5

Posted by on Mar 29, 2021

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Comment from Hotel Management

Apr 13, 2021 by Pacific Palms Management

Thank you for staying with us. Please contact our manager on duty to let us know how we can do better in the future.

4 out of 5
Could have been a little cleaner glass had smudges and toilet woddled

Posted by on Jul 5, 2020

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Comment from Hotel Management

Aug 18, 2020 by Pacific Palms Management

Thank you for your feedback, we will address this issue with our staff.

About the Pacific Palms Resort

Location 1 Industry Hills Pkwy, La Puente, CA 91744

Property Features

Pacific Palms Resort offers its guests a full-service spa, a golf course, and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business center and meeting rooms are available. Event space at this resort measures 45000 square feet (4181 square meters) and includes conference space. A health club, a spa tub, and a sauna are also featured at the business-friendly Pacific Palms Resort. Self parking is free. This La Puente resort is smoke free.

  • 292 guestrooms or units
  • 11 levels
  • 2 dining venues
  • Meeting rooms
  • 45000 sq ft of conference space
  • 4181 sq m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator (on request)
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge) , Free RV, bus, truck parking

Transport

  • Train station: Walnut Industry Station (9.7 km / 6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking and RV/bus/truck parking; valet parking available for a surcharge

Room Amenities

Pacific Palms Resort offers 292 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Microwaves, refrigerators, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Private balcony
  • LED television
  • Premium channels
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 11 AM and on weekends from 7 AM to 10:30 AM.

Pacific Palms Resort has 2 restaurants serving breakfast, lunch, and dinner.

Nearby Activities

Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including a health club. An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site
  • Golf lessons on site
  • Golfing on site

Spa Services

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 40 per pet, per night
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Safety features at this property include a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and cash.

For guests' safety, the property includes a first aid kit in each accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10–24.95 per person
  • Valet parking fee: USD 14 per night
  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees
  • An in-room refrigerator is available for an additional fee
  • In-room microwave fee: USD 35 per night
  • Rollaway bed fee: USD 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pacific Palms
  • Pacific Palms City Of Industry
  • Pacific Palms Resort
  • Pacific Palms Resort City Of Industry
  • Palms Pacific
  • Palms Pacific Resort
  • Palms Resort
  • Pacific Palms Resort La Puente
  • Pacific Palms La Puente
  • Resort Pacific Palms Resort La Puente
  • La Puente Pacific Palms Resort Resort
  • Resort Pacific Palms Resort
  • Pacific Palms
  • Pacific Palms Resort Resort
  • Pacific Palms Resort La Puente
  • Pacific Palms Resort Resort La Puente

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.