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"We stay her at Christmas each year and love this hotel. This year room cleaning seemed to be an issue as on day 2 room was cleaned but numerous items
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Hotel with 1 indoor pools, connected to the convention center in Staunton
Heart of Staunton
Within 6 miles (10 km) of this Staunton hotel, you'll find Factory Antique Mall and Mary Baldwin College. Staunton Public Library and Gypsy Hill Park are also within 6 miles (10 km).
Business services
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like free self parking.
Holiday Inn Staunton Conference Center, an IHG Hotel ratings based on 12 Verified Reviews
Review Summary
2.9
out of 5
3.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort3.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Holiday Inn Staunton Conference Center, an IHG Hotel
Everyone (8)Business (1)
4 out of 5
Posted by PAM, from TICONDEROGA on Jan 12, 2024
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5 out of 5
Nice and clean
Posted by Donald on Nov 20, 2023
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1 out of 5
Staff service and room insulation from outside noise was the worse. Heard every truck or car on the road while trying to get to sleep. Finally put ear plugs in to be able to cut down the noise to a manageable volume. Also front desk gave me a room by the elevator initially, when I asked to be moved they put me next to the highway. The next morning I asked for a receipt for the payment and they said I needed to contact the third party for that as they do not offer the receipts. I asked for a receipt for the $50 ‘hold’ they had me charge for incidentals when I checked in. When I checked out and asked for that receipt they said I needed to get it from the third party as well. Even though the hotel ran the hold on the card themselves. Apparently asking for receipts from the morning front desk person annoyed them as well and said that decision on giving receipts was up to management.I Would not recommend anyone staying at this hotel.
Posted by Gary on Apr 18, 2023
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Comment from Hotel Management
Apr 28, 2023
by Tana M.
Thank you for taking your time to tell us about your stay. I'm sorry to hear about the issues that happened during your stay with us. Any third party reservations that are prepaid get receipts emailed to them and the if there are no charges to the room then there would be no receipt for the incidentals since there are no charges. Preauthorization's wouldn't have a receipt since it is returned to the card unless there were charges. Sorry the front desk agent wasn't able to explain that. We appreciate the feedback and will use it to better train our staff. Thank you.
1 out of 5
Posted by Lindsay on Apr 4, 2023
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3 out of 5
Posted by Kristy on Oct 5, 2022
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4 out of 5
Posted by DIANA, from Rochester on Feb 21, 2022
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4 out of 5
We stay her at Christmas each year and love this hotel. This year room cleaning seemed to be an issue as on day 2 room was cleaned but numerous items (tissues,cups,coffee) were not replenished. Two other days the room was not cleaned at all but staff was helpful each time in supplying needed towels and replacement of consumable items. I have to assume this was an issue with an individual since overall everything else was excellent and we love staying there and will definitely go back.
Posted by a verified traveler on Dec 31, 2019
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Comment from Hotel Management
Jan 26, 2020
by Tana M.
We are glad to hear that you had a great stay with us. Sorry to hear about the issues with getting your room cleaned but I am glad to hear that you got what you needed from the other staff. Thanks for taking your time giving us your feedback and look forward to seeing you again!
3 out of 5
quiet hotel
Pros:location
Cons:restaurant, food choice. menu. opening hours and closing hours.
Location:nothing.
I wish the hotel's restaurant open much earlier before dinner hour, and serve different food. the food seems ready made from packages. except breakfast. Hope they will have a real restaurant or diner style restaurant soon. The food is getting boring.
Posted by a verified traveler on Feb 27, 2017
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3 out of 5
...
It would be nice if the hotel restaurant open longer hours and provide much earlier breakfast. there isn't any restaurants close by. without some driving. and the food are always same from Holidays Inn "set menu" nothing new. and all seems from frozen and re-heat food sell for over $15 average.... they need to have a real restaurant and bar in the hotel. to accommodate their customer who needs breakfast before 5am and who eat dinner or have drinks before 5pm....
Posted by a verified traveler on Sep 24, 2016
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1 out of 5
Needs more than just renovation
We stayed one night - August 13th - and that was quite enough. Possibly the worst hotel stay in my life. The front desk clerk was pleasant enough, but it was downhill from there. Signs noted "pardon our dust" for renovation, but there were no visible signs of improvements or ongoing work. Even the lobby looked shabby and dated. At the two elevators, we waited some time before one opened - completely filled by a large blue bin left by housekeeping, with virtually no room for guests. Finally we reached our room, which was just barely adequate but again, very dated and very shabby. Later that evening, we returned to the hotel after a thunderstorm and found water leaking from the roof near the elevators. Rain had also somehow come in through the window of our room, soaking the carpet in that area, although the windows were closed and locked. The final insult came as we were leaving in the morning, as we found a gaggle of housekeeping staff, including someone who appeared to be a supervisor with clipboard, holding court in front of the elevators. They seemed oblivious to the fact that they were blocking our way, although our suitcases in tow clearly signaled to even the most dense observer that we were on our way out. "Excuse me", I loudly implored, before they could be bothered to step aside. One then asked quite ignorantly, "Are you going up or down?" Well let's riddle this one out Batman: Guests heading from a room to the only elevator with suitcases...hmmm...you've got a 50/50 shot, which one do you think?
Deplorable conditions, indifferent and rude staff (front desk clerk the sole exception); it was so nasty I didn't even bother to take a shower. Do NOT stay at this dump.
Posted by horrorshow on Aug 22, 2011
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About the Holiday Inn Staunton Conference Center, an IHG Hotel
The property will be renovating from April 23 2024 to May 26 2024 (completion date subject to change). The following areas are affected:
Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.
Property Features
Holiday Inn Staunton Conference Center, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour business center and meeting rooms are available. Event space at this hotel measures 3595 square feet (334 square meters) and includes a conference center. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly Holiday Inn Staunton Conference Center, an IHG Hotel. Self parking is free.
117 guestrooms or units
6 levels
Meeting rooms
3595 sq ft of conference space
334 sq m of conference space
Deli
Business center (24 hours)
Conference center
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Storage area for luggage
Front-desk safe
Tour and ticket information
Terrace
Newspapers in lobby (free)
ATM
Elevator
Bar or lounge
Dining venue
Family Friendly Amenities
Number of indoor pools - 1
Free WiFi
Laundry facilities
Refrigerator
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
, Free wired internet
, Internet access in public areas - high speed
Parking
Free self parking
Transport
Train station: Staunton Station (8.2 km / 5.1 mi)
Parking: Free self parking
Room Amenities
Holiday Inn Staunton Conference Center, an IHG Hotel offers 117 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers. This Staunton hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
In-room dining (limited hours)
Flat-screen television
Cable channels
Premium channels
Refrigerator
Microwave
Coffee maker
Pillow options
Cribs (free)
Housekeeping (daily)
Newspapers (free)
Local calls (free)
Hair dryer
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Toothbrush and toothpaste available
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 10 AM.
The Exchange - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Horse riding nearby
Hiking/biking trails nearby
Golfing nearby
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Well-lit path to entrance
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair accessible path of travel
Wheelchair accessible parking
Assistive listening devices available
Wheelchair-accessible van parking
Braille or raised signage
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 21
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
Pets: USD 50 per pet, per day
Only dogs and cats are allowed
Maximum 2 pets
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.
Service animals are allowed
Service animals are exempt from fees/restrictions
Staff temperature checks are conducted regularly
Temperature checks are not available to guests
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Pets allowed in specific rooms only
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
No rollaway/extra beds available
LGBTQ friendly
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for dinner
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: approximately USD 8–13 per person
Pet fee: USD 50 per pet, per day
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Holiday Inn Hotel Staunton
Holiday Inn Staunton
Staunton Holiday Inn
Holiday Inn-Golf & Conf Center Staunton Hotel Staunton
Holiday Inn-Golf And Conf Center Staunton
Holiday Inn Staunton Hotel
Holiday Inn Staunton Conference Center
Holiday Inn Staunton Conference Center an IHG Hotel
Holiday Inn Staunton Conference Center, an IHG Hotel Hotel
Holiday Inn Staunton Conference Center, an IHG Hotel Staunton
You should know
Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions
Holiday Inn Staunton Conference Center, an IHG Hotel is 14.3 mi (18-min drive) away from the Weyers Cave, VA (SHD-Shenandoah Valley Regional) airport, the closest popular airport to the property.
Airport shuttle services are not available at Holiday Inn Staunton Conference Center, an IHG Hotel.
Free breakfast isn't provided at Holiday Inn Staunton Conference Center, an IHG Hotel, but cooked-to-order breakfast is offered for a fee of between USD 8 and 13 per person. It's available every day from 6 AM to 10 AM.
No, there is no casino at this hotel.
Check-in begins at 3:00 PM.
This hotel offers free self parking.
Holiday Inn Staunton Conference Center, an IHG Hotel features an indoor pool. The property will be renovating the pool from April 23 2024 to May 26 2024 (completion date subject to change).
Holiday Inn Staunton Conference Center, an IHG Hotel is home to The Exchange, which features American cuisine.
There are no spa services available at this hotel.
Holiday Inn Staunton Conference Center, an IHG Hotel is 3.6 mi away from Staunton.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
