Posted Jun 4, 2016
Within easy walking distance of the Magnificent Mile, boarding location for river and lake cruise, river walk, Millennium Park, etc. Staff was very pleasant and helpful. The only complaint is relatively minor. We were a late arrival at the beginning of a holiday weekend. Even though we had called a day earlier notifying the hotel of our late arrival, they did not have available the type of room we had booked months earlier. They did upgrade us, which was very nice. However, the sleeping accommodations were not the type we had originally requested. However, that being said, the desk manager did say they would make other arrangements for us, the following day, if requested. As anyone who travels regularly knows, once you are "settled in", you do not want to re-pack and move to another location. Again. this was a minor event, but worth mentioning since they did know of our late arrival, and that the accommodation we wanted was booked months earlier.