Good proximity to Michigan Ave
Posted Oct 19, 2015
The serving staff in the restaraunt was wonderful! Raul and Lorenzo were great! They were very attentive and friendly! The rest of the staff is lacking in service. Unfortunately, I stood by the concierge desk awaiting help while 3 people stood at the check in desk just watching me. Finally, I went over to them and they informed me the gentleman who worked at the concierge was in a meeting. I was disappointed that nobody went out of their way to offer help or to tell me concierge wouldn't be back for a while. The closet is very small, and the bathrooms are very, very small, especially the shower and it did not have a tub. Also, they do not offer coffee in the rooms, which was a huge disappointment for me, and you have to venture down to the lobby to get your complimentary coffee that is only offered for a few hours in the morning. Neither is there any other complimentary water or other refreshment in the lobby throughout the rest of the day. I probably wouldn't stay there again for those reasons.