Not worthy of a 4-star "upscale" rating
Posted Jul 2, 2016 on Expedia
Reading the definition of a 4 start "Upscale " hotel, This hotel falls extremely short!
The TINY lobby had a connecting restaurant, so I guess that counts, Yes, they had valet parking which cost an extra $65 (PER DAY!! - which was not explained - I was under the impression it was the total of my stay (2 nights) ) OR I could park my car myself (in their garage) for only $46, I thought 'what the hay, I'll chip in an extra $20 to have them park it and bring it to me'.. We walked everywhere so if I had known it was per day, I would have found one of those garages that only charge $20 per day) There was no bell staff- though one of the valet's did open the hotel door for us - woohoo, no dedicated concierge, and the room service was not 24 hour - we always order breakfast at least one of the days, but the menu was lacking so badly we decided against it. The bathroom was tiny, with a toilet straight out of a public restroom, with a big push handle. It did have a minibar, with no instructions on how to get into it. No Spa, No Pool. The "King size" bed was a full/ double at best. There were two bathrobes that were not soft, and looked were so worn and old, we left them hanging in the closet. The Front desk supervisor who checked us in the first night was rude and unfriendly, however the clerk who checked us out was really nice. The windows in our room were filthy, so disgusting we couldn't even open the shades to let light in.