Ratings based on 790 Guest Reviews

Hear it directly from our travelers
4.7 out of 5
92% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
4 out of 5
by A traveler

Posted Jan 29, 2016 on Hotels
Beautiful hotel and lobby, staff was incredibly helpful, we had a nice sized room with a great view of the City and the lake, and the most comfortable bed I've ever slept in! Only minor complaint would be the pool and hot tub area - I would have expected more modern facilities at the Ritz Carlton. Overall though, it was a great stay.
5 out of 5
by Robert

This traveler left a rating score only Posted Jan 23, 2016 on Hotels
5 out of 5
by A traveler

This traveler left a rating score only Posted Jan 22, 2016 on Hotels
4 out of 5
by A traveler

This traveler left a rating score only Posted Jan 20, 2016 on Hotels
5 out of 5
by steven from Zionsville

great Hotel

Posted Jan 20, 2016 on Hotels
Celebrating my daughter's Birthday and they had a piece of cake that said happy birthday on it delivered to room as a surprise. Very thoughtful!
5 out of 5
by SCOTT from CASPER

SUPER RITZ

Posted Jan 14, 2016 on Hotels
THE BEST SERVICE ANYWHERE. YOU FEEL VERY PAMPERED
5 out of 5
by A traveler

Posted Jan 14, 2016 on Hotels
a four nights luxury mini-vacation
4 out of 5
by Ginger from Illinois

Beautiful atmosphere.

Posted Jan 6, 2016 on Hotels
We stayed on the 25th floor, city view, on a Tuesday. It was very quiet. At that height we didnt have city noise. Had a pretty view of the city, and off to the left we could see navy pier. We went to the lounge at 10pm and ordered drinks and an appetizer-they were very good. The staff was very accommodating and friendly. We rented a movie and ate a munchie from their stash in the room and used valet. The bed was comfortable and I've never been to a hotel with a room that blacked out the lights so well! We both slept very well. All of the services were great and as expected. The only problem we had was at checkout where we saw they double charged us ($67 twice) for valet. So be sure to check your bill as I've read this is a common issue at this hotel. But the problem was easily fixed and all-in-all it was a great stay!
5 out of 5
by Pedro

This traveler left a rating score only Posted Jan 6, 2016 on Hotels
5 out of 5
by Darryl from Joliet Ill

Birthday Celebration

Posted Jan 5, 2016 on Hotels
I was here celebrating my mother birthday it was the best hospitality industry ever been to in my life I have been around the world. I must say we had a lot of guess they exceed our expectations. The Guess we're amazed the view was the best.This ritz is top of the line.