Ratings based on 711 Guest Reviews

Hear it directly from our travelers
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
Recommended
for Everyone
by A traveler

Posted Jun 1, 2015 on Expedia
Great location with easy access to magnificent Mile. awesome gym.
5 out of 5
Recommended
for Everyone
by A traveler from Charleston, SC

Magical

Posted May 30, 2015 on Expedia
Pros: Location
Cons: Spa needs ambiance.
Location: Convent to shopping and theatre, museums.
Good stay. Staff helpful and friendly. Use of "house car" was a nice perk.
5 out of 5
Recommended
for Getaway With Friends
by James from Miami Beach

Classic Ritz Carlton with Four Seasons Services

Posted May 30, 2015 on Hotels
Second stay at this hotel. It was perfect!
4 out of 5
Recommended
for Everyone
by A traveler from Las Vegas

Great Location

Posted May 26, 2015
Pros: Comfort and location
Cons: Valet parking--long wait times for car to be brought around
Stayed for 3 nights over Memorial Day wknd while in town to see family and friends and attend a wedding. Hotel is very nicely kept, with a beautiful lobby and pleasant, staff. Our room had a great view of Navy Pier, and was very quiet and comfortable. This is a terrific location for all that Chicago has to offer, and is within walking distance of the lakefront, Mag Mile, River North, Rush Street, Gold Coast and Navy Pier areas. Only downside was the long wait for the valet parking. We often had to wait up to 20 additional minutes for the car to be brought up, even at non-peak times, despite requesting the car by phone more than 10 minutes prior to needing it.
5 out of 5
Recommended
for Everyone
by A traveler

Posted May 26, 2015 on Expedia
The location was great and the staff was very helpful.
5 out of 5
Recommended
for Couples
by A traveler

Friday night in Chicago

Posted May 25, 2015 on Hotels
Staff was courteous and pretty responsive. Everything except breakfast was kinda expensive.
4 out of 5
Recommended
for Business Travelers
by alicia from Seattle

Very disappointed

Posted May 9, 2015 on Hotels
The rooms at the Ritz desperately need an update. For as expensive as it is it did not warrant the price. The rooms were nothing special at all. The room space was nice but it looked like a mediocre Marriott. There were no little extras and not even chocolate on the bed! Would not stay there again. Too many other really nice hotels in the city.
5 out of 5
Recommended
for Couples
by Michael from Indianan

Lovely!

Posted May 5, 2015 on Hotels
We celebrated our 20th Wedding Anniversary. Upon check-in, we were asked if we were celebrating anything. We told them we were celebrating our anniversary. Later in the afternoon we returned to our room to find chocolates and chilled Proseco. The rrom was elegant but comfortable. The bed and linens were very comfortable. We had a wonderful view of the city and lake front. The entire staff was welcoming, and friendly!
5 out of 5
Recommended
for Everyone
by A traveler

Posted May 4, 2015 on Expedia
Our stay was fantastic in every respect. Definitely will make a return visit.
5 out of 5
Recommended
for Couples
by JORGE from COLOMBIA

Servicio, ubicación e instalaciones inmejorables

Posted Apr 29, 2015 on Hotels
Es un hotel de lujo ubicado en una zona céntrica rodeada de tiendas y restaurantes para todos los gustos. El servicio del hotel es inmejorable y en general es un hotel cinco estrellas. Absolutamente recomendable.