Posted Mar 27, 2017
That's about it. The staff was friendly. I liked the room tablet that allowed us to call for water/ice. The room itself was nothing more than what you would find at a cheap hotel in a smaller city. The light switches were a pain to figure out. The WiFi sucked. I ended up turning it off. The in room mini bar would have been great if I actually wanted to pay $4 for a Snickers candy bar. I don't think I'll ever be "that" hungry to grab a $4 Snickers. I almost drank one of the beverages, but, again, the price pushed me away. The elevators are far too small. If there's already someone on it when it stops, you wait for the next one. No screens on the windows, its a good thing we visited when the weather was still too cold for most bugs. 24 hour in room dining would havr been nice, but, again, prices were unbelievably high. $14 for an omlet in the morning pretty much sucked. Paid for it, though, just for the convenience. Travelocity defined it as a "Luxury" hotel, yet I felt like I was in a "budget" hotel. (With the exception of being able to have a refill of water/ice brought to the room with a touch of a button. And overpriced food.)
Comment from Hotel Management
Mar 29, 2017 by Stephen Blackford, Hotel Management
I am happy to hear that you took notice of the service that our team members provided you during your stay at The James Chicago. I am sorry to hear that the prices for the mini bar and in room dining were not what you expected, I will be sure to pass your comments along to our restaurant team at Primehouse. Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago.