Ratings based on 71 Guest Reviews

Hear it directly from our travelers
4.4 out of 5
90% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
4 out of 5
Recommended
for Everyone
by A traveler

Good good

Posted Apr 24, 2017
The lobby was under construction. They should have notified us of that during booking. They also need to add microwave to the rooms
Comment from Hotel Management
Apr 27, 2017 by Stephen Blackford, Hotel Management
I am very happy to report that our lobby renovation is complete! While we don't have microwaves in our guest rooms we do have them available to lend out during a guests stay. We would love the opportunity to welcome you back during your next visit to Chicago.
5 out of 5
Recommended
for Everyone
by A traveler

Posted Apr 10, 2017
The hotel was undergoing renovations but they still made the stay comfortable and the layout during construction worked well. Highly recommend will definitely stay there again
Comment from Hotel Management
Apr 23, 2017 by Stephen Blackford, Hotel Management
Thank you for your kind words regarding your most recent stay at The James Chicago. It is great to hear that you were not inconvenienced by our temporary lobby and were able to fully enjoy your stay with us. We cannot wait to welcome you back during your next visit to Chicago.
5 out of 5
Recommended
for Everyone
by A traveler

The James was a great Travelocity find

Posted Apr 5, 2017
LOVED the location of the James. I was traveling with my teenaged son and felt safe walking the area and into downtown. Enjoyed the shops and food all nearby. We were near Michigan Ave. and all it's amenities. Appreciated not needing a cab to get around. Good good location. Had great service. Very high marks for concierge, Tim, who directed us to great eating establishments. He was generous with his assistance keeping our time filled. Dinner at the hotel restaurant was over-priced and over-rated but it didn't take away from our experience. Our waiter was a delight. He took a lot of time explaining the aging process of the steak and the specialty desserts. I'd recommend the James.
Comment from Hotel Management
Apr 11, 2017 by Stephen Blackford, Hotel Management
Thank you for your kind words regarding your most recent stay at The James Chicago. I am very happy to hear that our central location worked out so well for you and your son. It is no surprise to me that Tim took exceptional care of you, he knows the area very well and is excellent at what he does. We look forward to welcoming you back in the near future.
3 out of 5
by A traveler from Michigan

Friendly Staff

Posted Mar 27, 2017
That's about it. The staff was friendly. I liked the room tablet that allowed us to call for water/ice. The room itself was nothing more than what you would find at a cheap hotel in a smaller city. The light switches were a pain to figure out. The WiFi sucked. I ended up turning it off. The in room mini bar would have been great if I actually wanted to pay $4 for a Snickers candy bar. I don't think I'll ever be "that" hungry to grab a $4 Snickers. I almost drank one of the beverages, but, again, the price pushed me away. The elevators are far too small. If there's already someone on it when it stops, you wait for the next one. No screens on the windows, its a good thing we visited when the weather was still too cold for most bugs. 24 hour in room dining would havr been nice, but, again, prices were unbelievably high. $14 for an omlet in the morning pretty much sucked. Paid for it, though, just for the convenience. Travelocity defined it as a "Luxury" hotel, yet I felt like I was in a "budget" hotel. (With the exception of being able to have a refill of water/ice brought to the room with a touch of a button. And overpriced food.)
Comment from Hotel Management
Mar 29, 2017 by Stephen Blackford, Hotel Management
Dear K, I am happy to hear that you took notice of the service that our team members provided you during your stay at The James Chicago. I am sorry to hear that the prices for the mini bar and in room dining were not what you expected, I will be sure to pass your comments along to our restaurant team at Primehouse. Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago.
3 out of 5
Recommended
for Everyone
by A traveler

Could be better

Posted Oct 11, 2016
While the James is very convenient being only 1 block off of Michigan Avenue, I found the staff to be excellent and the set up of the rooms was nice. I liked the idea of the soft lighting that comes on at night so that you do not have to bumble around a strange place in the dark. I found the uneven floors in the elevators to be quite disconcerting. I also missed the availability of vending of any type.
Comment from Hotel Management
Oct 12, 2016 by Stephen Blackford, Hotel Management
Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago. It is great to hear that our excellent location suited all of your needs while in town. I do apologize that the floors in the elevator were uneven but I can assure you that they are perfectly safe. We look forward to welcoming you back during your next visit to Chicago.
2 out of 5
by A traveler from Grand Rapids, MI

Great location but not much more

Posted Aug 29, 2016
This is our 3rd time staying at The James and it will be our last. The room was in disrepair with a large cracked hole in the tub and just generally in run down condition. We were woken up repeatedly by loud talking in the room next to us and the hotel staff was less than accommodating when we requested simple things like a bucket of ice. After staying 3 nights we were more than ready to leave.
Comment from Hotel Management
Sep 4, 2016 by Stephen Blackford, Hotel Management
Dear Julie, Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago. I am very sorry to hear that this trip was not up to your standards, or ours. We do appreciate you bringing these issues to our attention so that we may address them with our team members. We would love the opportunity to welcome you back during your next visit to Chicago.
5 out of 5
Recommended
for Everyone
by A traveler from New York

Nice Hotel in the Heart of River North

Posted Jul 6, 2016
At first our check in was delayed because our room wasn't ready at 5 PM. I spoke to the front desk about the need to get ready for our dinner reservations at 630. They were very accommodating by giving us a free room upgrade and a discount at the the Primehouse restaurant on site (which I would also recommend when you visit). The studio suite was spacious and comfortable for the wife and I. Beautiful bathrooms with robes. This hotel is just off Michigan Avenue so very close to shopping and the Chicago River. I look forward to staying here once again when we return to Chicago.
Comment from Hotel Management
Jul 15, 2016 by Stephen Blackford, Hotel Management
Dear Matthew, I first want to apologize that your room was not ready upon arrival but I am happy to hear that our team did all that they could to accommodate you. It is great to hear that you were pleased with the upgraded room and that you enjoyed your dinner at David Burke's Primehouse. We look forward to welcoming you back during your next visit to Chicago.
5 out of 5
Recommended
for Everyone
by A traveler from new york

modern on magnificent mile

Posted Nov 30, 2015
Pros: helpful staff, spacious room, sleek style
Location: shopping on Michigan Avenue historic Water Tower
extremely friendly staff, stimulating modern art, spacious and comfortable room
Comment from Hotel Management
Dec 3, 2015 by Stephen Blackford, Hotel Management
Dear Robert, It sounds like you really enjoyed your stay at The James Chicago. I am happy to hear that you took notice of our art collection provided by the Monique Meloche gallery. We are very lucky to be in the location that we are and to have so many amenities within walking distance.
5 out of 5
Recommended
for Everyone
by A traveler from cleveland

GreaT location.

Posted Oct 18, 2015
Within walking distance to most places on an off N Michigan Ave. If not just a short cab ride. Staff extremely friendly an helpful One of best steakhouses inside hotel.
Comment from Hotel Management
Oct 22, 2015 by Stephen Blackford, Hotel Management
Dear D&S E. You touched on two of our most commented on features; our location and our staff, both of which are amazing. All of our team members at The James Chicago will always do their best to go above and beyond for all of our guests. Thank you for your feedback regarding your most recent stay
5 out of 5
Recommended
for Everyone
by A traveler from Santa Monica, CA

Great location and facility!

Posted Oct 6, 2015
Cons: The only thing that could be improved is the pillows. Down pillows aren't always the most comfortable.
Had a great experience at our home away from home.
Comment from Hotel Management
Oct 12, 2015 by Stephen Blackford, Hotel Management
Dear Kim, I do apologize that the pillows weren't to your liking. During your next visit to The James Chicago please let us know we do have a pillow menu with pillows provided by Keetsa. We love welcoming back returning guests so we can't wait to see you during your next visit to Chicago.