Ratings based on 2,347 Guest Reviews

Hear it directly from our travelers
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
4 out of 5
Recommended
for Couples
by A traveler from Hudson Valley, NY

Lovely, clean and comfortable.

Posted Aug 15, 2015
Pros: See above. Also it was a nice walk to the Chicago Art Institute.
My room was pretty classy. The bed was super comfortable. It was quiet so I slept like a baby. The restaurant is very nice, food is excellent, but pricy for the portions. For a $16.00 glass of wine the portion should have been half again as full as it was. Cheese tray was also a bit sparse. You don't have to eat there, but I do recommend you stay there.
Comment from Hotel Management
Aug 18, 2015 by Stephen Blackford, Hotel Management
Dear mary, Our beds are amazing! They do make it difficult to get out of bed in the morning to start your day. I will be sure to pass along your comments about David Burke's Primehouse to our restaurant staff. Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago.
4 out of 5
Recommended
for Everyone
by A traveler

Review

Posted Aug 10, 2015
Great hotel. Great location. Used the bikes at hotel for lake shore drive ride
Comment from Hotel Management
Aug 13, 2015 by Stephen Blackford, Hotel Management
I am happy to hear that you enjoyed your stay at The James Chicago. It is great that you were able to take advantage of our complimentary bikes during your visit, they are a great way to see the city. Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago.
5 out of 5
Recommended
for Everyone
by A traveler from memphis, tn

Awesome Chicago weekend

Posted Jul 27, 2015
The James Hotel is centrally located and is within walking distance to many of the major attractions. Staff is friendly and helpful, going out of their way to make our stay more enjoyable! The restaurant is fabulous and the hotel lobby is very laid back and comfortable. Nice place to drink coffee while waiting for the rest of the family to get ready for the day.
Comment from Hotel Management
Aug 1, 2015 by Stephen Blackford, Hotel Management
Dear K, The complimentary coffee we offer our guests is a great way to start the day. David Burke's Primehouse is amazing and definitely worth it for any meal of the day or for room service. We would love to welcome you back during your next visit to Chicago!
5 out of 5
Recommended
for Everyone
by A traveler from Minneapolis

Very nice hotel, quite and close to everything!

Posted Jul 2, 2015
We were greeted by the staff right away, they were excellent. From the front desk to the doorman and the maid service they were all wonderful and made us feel very welcome. Room was clean and the beds were very comfortable. The lobby was clean and quite.
Comment from Hotel Management
Jul 24, 2015 by Stephen Blackford, Hotel Management
Dear Melissa, Being a luxury boutique style hotel we do our best to set ourselves apart from the rest with the service our staff provides. While we may not be able to offer the sprawling suites of a major chain we can remember you when you come and go and sometimes that friendly and personal hello is all a guest needs to make their day and remember the people at The James.
4 out of 5
Recommended
for Everyone
by A traveler

Good value and nice staff

Posted Jun 22, 2015
Pros: It is a good value for what you get. The guys working the door were working very hard.
Cons: No pool. Rooms are a little small.
Location: The location was very good. The Miracle Mile is a very short walk away. The redline is about a 5 minute walk.
My wife and stayed for about 4 days. The room was okay. Staff was very friendly and professional. The location is great because you are in the middle of the shopping district, but it is also a little noisy from ambulance sirens etc. Really good value though.
Comment from Hotel Management
Jun 30, 2015 by Stephen Blackford, Hotel Management
While I do apologize for the siren noise you heard during your stay I am happy to hear about the service our staff provided and that you received a great value on your reservation at The James. We would love to welcome you back during your next visit to Chicago!
5 out of 5
Recommended
for Everyone
by A traveler

Posted May 30, 2015 on Expedia
Pros: the amazing staff
Location: the location was perfect, at the heart of everything
It was a really great hotel, the staff was exceptional. Very friendly and knowledgeable staff.
Comment from Hotel Management
Jun 1, 2015 by Stephen Blackford, Hotel Management
The service our team members provide is arguably the most important thing we can offer our guests at The James Chicago and I am happy to hear that you took notice. Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago.
5 out of 5
Recommended
for Business Travelers
by A traveler

Great hotel

Posted May 29, 2015 on Hotels
Nice comfortable room
Comment from Hotel Management
Jun 1, 2015 by Stephen Blackford, Hotel Management
I am pleased to hear that you felt comfortable while in your guest room at The James Chicago. I appreciate your review, short, sweet, and to the point. It gives us a sense that what could have been done for you, was done for you. We look forward to welcoming you back during your next visit to Chicago.
5 out of 5
Recommended
for Everyone
by A traveler

Posted May 27, 2015 on Expedia
Good location Friendly staff Awesome bed Good sized gym
Comment from Hotel Management
Jun 1, 2015 by Stephen Blackford, Hotel Management
It sounds like The James Chicago met many if not all of your requirements while in Chicago. I have to agree that our gym is a great size and is an excellent space for a hotel gym. If necessary during your next visit we would be happy to assist in setting up a personal trainer should you want one. Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago.
5 out of 5
Recommended
for Couples
by A traveler

This traveler left a rating score only Posted May 27, 2015 on Hotels
5 out of 5
Recommended
for Everyone
by A traveler

Nice hotel

Posted May 27, 2015 on Expedia
Good location close to Michigan Avenue. The room is clean and comfortable.
Comment from Hotel Management
Jun 1, 2015 by Stephen Blackford, Hotel Management
Dear Kan, We strive to ensure the cleanliness and comfort of all our guests and I am happy to hear that you took notice and that everything was up to your standards. I hope you were able to take advantage of all that Michigan Ave. has to offer, if not there's always next time. Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago.