Ratings based on 3,907 Guest Reviews

Hear it directly from our travelers
4.2 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
by A traveler from Chicago

Beautiful hotel close to events.

Posted Aug 2, 2016
Pros: Beautiful room, view and accommodations.
Cons: Maps to surrounding areas of interest pointing out best traveled route. Next time would avoid walking lower Wacker Drive had we have known.
Location: Close to Michigan Avenue and the River Walk with ample dining and shopping choices within walking distance. Grant Park (The Bean) and museums close.
Our stay was very nice. We were visiting for a music festival in Grant Park and it was perfect. The right amount of distance to be in the excitement but just enough out of the way to avoid massive crowds.
Comment from Hotel Management
by Madalyn, Hotel Management
Hello P.S. Thank you for your review. We are glad you enjoyed your stay, view and accommodations. We appreciate your business and look forward to your return. Warm Regards, Madalyn W. Director of Front Office
4 out of 5
by A traveler

Hotel is nice - price a little misleading.

Posted Jul 5, 2016
Great location, comfortable beds, clean rooms, and helpful staff. Beautiful spot right on the Chicago river. We were very surprised, however, at the cost of self-parking and of all on-site dining. The room rate was very reasonable for the area, but the extremely high cost of all the other items superseded it. If you don't have a car to park, you'd probably be fine.
Comment from Hotel Management
Jul 10, 2016 by Eric - Front Desk Manager, Hotel Management
Hello, Thank you for taking the time to share feedback of your recent Sheraton Grand Chicago stay. I am so glad to read of the things you enjoyed and I apologize for the areas in which we fell short. We do hope to welcome you back soon! We hope to welcome you back soon!
5 out of 5
by Alexis

Posted Jun 29, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by Eric, Hotel Management
Hello Alexis, Thank you for your feedback. Best, Eric Front Desk Manager
4 out of 5
by A traveler

Great Location

Posted Jun 28, 2016 on Hotels
Good location. Easy to walk to Millennium Park, Maggie Daley Park, Navy Pier, and Michigan Ave.
Comment from Hotel Management
Jul 2, 2016 by Eric, Hotel Management
Hello, Thank you for your feedback regarding our central location and closeness to Chicago destinations. We hope to welcome you back soon! Best, Eric Front Desk Manager
4 out of 5
by A traveler from gurnee il

Close to everything,clean and very comfortable

Posted Jun 27, 2016 on Expedia
Loved eating outside and enjoying the sites of the river walk
Comment from Hotel Management
Jul 2, 2016 by Eric, Hotel Management
Hello, Thank you so much for this wonderful review. We hope to welcome you back soon!
5 out of 5
by Sara from Sikeston, MO

Wonderful hotel!

Posted Jun 26, 2016 on Hotels
From check in to check out we had a wonderful experience! Great location! Friendly service and clean rooms!
Comment from Hotel Management
Jul 2, 2016 by Eric, Hotel Management
Hello Sara, Thank you for this wonderful review. We hope to host you again soon! Best, Eric Front Desk Manager
5 out of 5
by Matthew

Posted Jun 26, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by Eric, Hotel Management
Hello Matthew, Thank you for your feedback. We hope to welcome you back soon. Best, Eric Front Desk Manager
5 out of 5
by A traveler from s

Such a beautiful view from our room.

Posted Jun 26, 2016 on Expedia
Honestly this hotel was nothing but amazing to us. We stayed for 5 days and it felt like home. If I ever go back to Chicago I will for sure stay here again.
Comment from Hotel Management
Jul 2, 2016 by Eric, Hotel Management
Hello Minehli, Thank you for this shining review! So happy to read your enjoyed your stay. We hope to welcome you back to your 'home' soon!
3 out of 5
by A traveler

Posted Jun 26, 2016 on Hotels
Arrived too late to find alternative parking, valet the car was a huge expense, and just left the car for 2 days. Room granted was behind the elevator, which could be heard whirring about at all hours, but we were too tired to care.
Comment from Hotel Management
Jul 2, 2016 by Eric, Hotel Management
Hello, Thank you for taking the time to share your feedback. I apologize for the areas in which we fell short. We do hope to welcome you back soon to rectify this experience. Best, Eric Front Desk Manager
5 out of 5
by Mary Ann

Posted Jun 25, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by Eric, Hotel Management
Hello Mary Ann, Thank you for your feedback! We hope to welcome you back soon. Best, Eric Front Desk Manager