Ratings based on 4,008 Guest Reviews

Hear it directly from our travelers
4.2 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
by A traveler from Detroit, MI

Excellent choice for shopping & entertainment

Posted Nov 28, 2016
Pros: Luxury hotel, centrally located, reasonable rates.
Cons: Maybe an additional restaurant within the hotel would be nice.
Location: Excellent location: walking distance to Magnificent Mile, State Street Shopping, Museums and Art, Navy Pier, Park and lots and lots of entertainment.
Traveled to Chicago for shopping excursion over Thanksgiving holiday. Hotel centrally located within walking distance to Magnificant Mile and State Street. Took the Metra to Aurora for Premium Outlet shopping. Beautiful hotel, beautiful accommodations (River View), and very friendly staff.
Comment from Hotel Management
Dec 1, 2016 by Front Desk Manager, Hotel Management
Hello CJ, Thank you for taking time to share feedback regarding your recent visit. I am delighted to read how much you enjoyed our central location and the service afforded to you by our team members. I do hope we have the opportunity to welcome you back. Sincerely, Eric Ballen Front Desk Manager
5 out of 5
by A traveler

Great Hotel!

Posted Oct 24, 2016
Pros: The overall design
Cons: Nothing
Location: Great location
Great experience and location in the heart of the city!
Comment from Hotel Management
Oct 27, 2016 by Front Desk Manager, Hotel Management
Hello, Thank you for taking time to share such wonderful feedback regarding your recent visit with us. I do hope we have an additional opportunity to serve you again. Sincerely, Eric Ballen Front Desk Manager
5 out of 5
by A traveler from h

Great location close to everything, restaurants

Posted Sep 7, 2016 on Expedia
Great location along the river, great views and easy access to all that Chicago has to offer. The hotel staff gave us great recommendations for restaurants in the area with great patios and food
Comment from Hotel Management
Sep 7, 2016 by Lizzy R., Hotel Management
Hi fiona, Thank you for taking the time to provide your feedback, it is appreciated. We are glad that our staff was helpful and were able to provide restaurant recommendations for you. We look forward to your next stay with us. Sincerely, Lizzy R.
5 out of 5
by A traveler

Posted Sep 7, 2016 on Hotels
Comment from Hotel Management
Sep 9, 2016 by General Manager, Hotel Management
Thank you for your great review and for choosing the Sheraton Grand as your place to stay. We look forward to your return in the near future. Sincerely, Lizzy R.
5 out of 5
by A traveler from Cedar Rapids

Wonderful hotel to stay at!

Posted Sep 6, 2016 on Hotels
The service at the hotel was amazing. Every person who helped us did it in such a polite and positive fashion. Couldn't have asked for better service.
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Hello Traveler, Thank you for your great review. We are glad you enjoyed your stay and the service at the Sheraton Grand. We look forward to your return. Sincerely, Madalyn W. Director of Front Office
1 out of 5
by A traveler

Horrible experience!

Posted Sep 6, 2016 on Hotels
Arrived to hotel to be told that room was not ready. We were informed that once 1 of 2 rooms being cleaned became available we would get a text message, approx. 30 minutes. So 2 hours after we were told we could check in when booking, we are told that only one room was being cleaned, not 2 and sorry it was "Smelly" and we would have to downgrade in room size and view. I informed them the whole time that we had a reservation to make and we were going to miss it if we could not get changed. They told us to go change our clothes in the fitness room. They told us they had a lot of departures on Saturday and could not clean all the rooms at once. I guess when I spend $383 plus taxes on a Executive suite room with a lake view, I expected that. Not a room looking at a side of a building. They down graded us to a junior suite and said they would refund $150, never saw the refund. I had communication with hotels.com and tried calling Caitlin the manager and got no where. I was told that they upgraded us and I had it backwards, what a joke. First of all why make someone wait for a long time to backtrack on what you told us when we tried checking in. Then have to wait in long line every time you want to speak to someone because that 30 minute wait came and went more than once. That text message never did come. Sad at how bad service was. PS Not a whole lot of help from Hotels.com on this issue either.
Comment from Hotel Management
Sep 11, 2016 by General Manager, Hotel Management
Hello, Thank you for taking time to share feedback regarding your recent visit to the Sheraton Grand Chicago. I would like to offer my sincerest apologies for the challenges you faced during your stay and I am conducting a formal investigation to look into what exactly went wrong. I do we have another opportunity to restore your faith in our service. Apologetically, Eric Ballen Front Desk Manager
4 out of 5
by A traveler from Blaine, MN.

Awesome View

Posted Sep 6, 2016 on Expedia
Cons: Food service pricing and quality.
Location: Great location. Most of the tourist attractions were in walking distance or close to bus/train lines that were needed for the places further away.
Everything was great except for the food. The entire room service menu was way over priced for the food that was received. Food was ok, but I did have asparagus served with one dish that was gritty like they hadn't cleaned it!! View was awesome and the staff was exceptionally helpful!!!! rooms were very clean and comfortable!!
Comment from Hotel Management
Sep 7, 2016 by Lizzy R., Hotel Management
Hi Kevin, Thank you for taking the time to provide valuable feedback. We are glad the location of the Sheraton Grand Chicago was close to tourist attractions to make your stay a pleasant one. We greatly appreciate your candid feedback and will share with our team. Lizzy R.
5 out of 5
by A traveler from Baltimore

Posted Sep 6, 2016 on Hotels
Comment from Hotel Management
Sep 11, 2016 by General Manager, Hotel Management
Hello, Thank you for taking time to share feedback regarding your recent visit to the Sheraton Grand Chicago. I hope we have the opportunity to welcome you back soon. Kindest regards, Eric Ballen Front Desk Manager
5 out of 5
by A traveler

Posted Sep 6, 2016 on Hotels
Comment from Hotel Management
Sep 11, 2016 by General Manager, Hotel Management
Hello, Thank you for taking time to share feedback regarding your most recent visit. I hope we have another opportunity to serve you in the not so distant future. Best, Eric Ballen Front Desk Manager
5 out of 5
by A traveler

Chicago

Posted Sep 6, 2016 on Hotels
My kids and I went to a cubs game and the museums. Nice area. Close to the beach and shopping. A little bit of a walk, but my kids loved it.
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Hello Traveler, Thank you for your great review. We are glad you enjoyed your stay and had the opportunity to explore the city and a game. We hope to see you in the near future. Sincerely, Madalyn W. Director of Front Office