Ratings based on 160 Guest Reviews

Hear it directly from our travelers
4.1 out of 5
84% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
Recommended
for Everyone
by A traveler

Nice location, close to Michigan Ave.

Posted Jan 31, 2017
Pros: Level of luxury
Cons: Put more visible note about refreshments in the room, with prices.
Location: Walking distance to Millenium park and shopping stores.
Very nice hotel. Nice lobby and luxury bar. Nice view from swimming pool.
4 out of 5
Recommended
for Everyone
by A traveler from New Mexico

Awesome hotel

Posted Dec 21, 2016
This hotel is awesome super close the the navy pier and walking distance to the city. Pretty sad that all the restaurants in the hotel were closed. Unsure if our Ac/heater was working properly at times it was hot or humid. The window was foggy most of the time.
Comment from Hotel Management
Dec 28, 2016 by Front Desk Manager, Hotel Management
Hello Archuleta, Thank you for choosing the Sheraton Grand Chicago for your recent Chicago trip as your patronage is of upmost importance. I am delighted to read how much you enjoyed your visit overall, including our central location. We look forward to welcoming you back. Kind regards, Eric Ballen Front Desk Manager
5 out of 5
Recommended
for Everyone
by A traveler from Detroit, MI

Excellent choice for shopping & entertainment

Posted Nov 28, 2016
Pros: Luxury hotel, centrally located, reasonable rates.
Cons: Maybe an additional restaurant within the hotel would be nice.
Location: Excellent location: walking distance to Magnificent Mile, State Street Shopping, Museums and Art, Navy Pier, Park and lots and lots of entertainment.
Traveled to Chicago for shopping excursion over Thanksgiving holiday. Hotel centrally located within walking distance to Magnificant Mile and State Street. Took the Metra to Aurora for Premium Outlet shopping. Beautiful hotel, beautiful accommodations (River View), and very friendly staff.
Comment from Hotel Management
Dec 1, 2016 by Front Desk Manager, Hotel Management
Hello CJ, Thank you for taking time to share feedback regarding your recent visit. I am delighted to read how much you enjoyed our central location and the service afforded to you by our team members. I do hope we have the opportunity to welcome you back. Sincerely, Eric Ballen Front Desk Manager
5 out of 5
Recommended
for Everyone
by A traveler

Great Hotel!

Posted Oct 24, 2016
Pros: The overall design
Cons: Nothing
Location: Great location
Great experience and location in the heart of the city!
Comment from Hotel Management
Oct 27, 2016 by Front Desk Manager, Hotel Management
Hello, Thank you for taking time to share such wonderful feedback regarding your recent visit with us. I do hope we have an additional opportunity to serve you again. Sincerely, Eric Ballen Front Desk Manager
5 out of 5
Recommended
for Everyone
by A traveler from Chicago

Beautiful hotel close to events.

Posted Aug 2, 2016
Pros: Beautiful room, view and accommodations.
Cons: Maps to surrounding areas of interest pointing out best traveled route. Next time would avoid walking lower Wacker Drive had we have known.
Location: Close to Michigan Avenue and the River Walk with ample dining and shopping choices within walking distance. Grant Park (The Bean) and museums close.
Our stay was very nice. We were visiting for a music festival in Grant Park and it was perfect. The right amount of distance to be in the excitement but just enough out of the way to avoid massive crowds.
Comment from Hotel Management
by Madalyn, Hotel Management
Hello P.S. Thank you for your review. We are glad you enjoyed your stay, view and accommodations. We appreciate your business and look forward to your return. Warm Regards, Madalyn W. Director of Front Office
4 out of 5
Recommended
for Everyone
by A traveler

Hotel is nice - price a little misleading.

Posted Jul 5, 2016
Great location, comfortable beds, clean rooms, and helpful staff. Beautiful spot right on the Chicago river. We were very surprised, however, at the cost of self-parking and of all on-site dining. The room rate was very reasonable for the area, but the extremely high cost of all the other items superseded it. If you don't have a car to park, you'd probably be fine.
Comment from Hotel Management
Jul 10, 2016 by Eric - Front Desk Manager, Hotel Management
Hello, Thank you for taking the time to share feedback of your recent Sheraton Grand Chicago stay. I am so glad to read of the things you enjoyed and I apologize for the areas in which we fell short. We do hope to welcome you back soon! We hope to welcome you back soon!
4 out of 5
Recommended
for Everyone
by A traveler from Michigan

Beautiful Views

Posted Jun 1, 2016
Pros: The cleanliness & location.
Cons: PLEASE TAKE OUT THE SNACK & DRINKS, that are hooked up to a sensor to calculate the spending, let your guests use the refrigerator for their needs.
Location: River boat rides, close to Navy Pier & close the shopping and restaurants.
Hotel was very nice and pleasing to the eye. In a GREAT location along the river with views of the river, Navy Pier and Lake Michigan. Beds were comfortable and so were the pillows. Bathroom was a little small.
Comment from Hotel Management
Jun 11, 2016 by Eric - Front Desk Manager, Hotel Management
Hello Suzie-Q, Thank you for taking the time to share such wonderful feedback of your recent stay. I will pass your comments along to my teams to ensure we are improving moving forward. We do hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A traveler

Great location

Posted Jan 3, 2016
Very nice hotel . Only thing it was 1 hour standing in line to check in but it was New years eve so we understood so wasn't a big deal
Comment from Hotel Management
Jan 5, 2016 by Sheraton Grand Chicago, Hotel Management
Dear guest, Thank you for sharing this recent experience with us. We truly appreciate your patience and understanding with the delayed check-in, and I'm delighted to hear that you enjoyed this recent visit. It was a pleasure to have you as our guest and we hope to welcome you back again soon! Warm regards, Bryan W. Front Desk Manager
3 out of 5
Recommended
for Families
by A traveler

Good

Posted Dec 2, 2015
Pros: Front entry beautiful
Location: Nothing
Wish they had a bigger gift store and a restaurant that wasn't so fine dining- prices were pretty expensive for room service. Order peanut butter sandwich- 18.00. No other choices though at 8:00 at night.
Comment from Hotel Management
Dec 8, 2015 by Bryan W., Hotel Management
Dear guest, Thank you for sharing your recent experience with us. I'm delighted to hear your recent stay was enjoyable and we appreciate you taking the time share how we could better improve your experience as well. It was a pleasure to have you as our guest and we look forward to welcoming you back again in the future! Warm regards, Bryan W. Front Desk Manager
5 out of 5
Recommended
for Everyone
by A traveler from NYC

A One-day major conference.

Posted Nov 2, 2015
Pros: Only 35 minutes from O'Hare, at non-rush hour travel times; facilities are very well staffed.
Cons: A micro-improvement: the sink-stopper in room 1416 does not close off sink drainage.
Location: Too busy to explore; previous trips, a "nice" down-town region.
In at dawn Saturday, out by Sunday noon, huge accomplishments, facilitated by excellent facilities and staff.
Comment from Hotel Management
Nov 19, 2015 by Mary P. Executive Office, Hotel Management
Hello Richard, Thank you for sharing your experience with us. I will pass along your information regarding the issue you had with your sink to our Engineering team for follow up. I'm happy you had a pleasant experience with our staff and look forward to your return. Warm regards, Mary P. Executive Office