Ratings based on 3,708 Guest Reviews

Hear it directly from our travelers
4.2 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
Recommended
for Everyone
by A traveler

Great location

Posted Jan 3, 2016
Very nice hotel . Only thing it was 1 hour standing in line to check in but it was New years eve so we understood so wasn't a big deal
Comment from Hotel Management
Jan 5, 2016 by Sheraton Grand Chicago, Hotel Management
Dear guest, Thank you for sharing this recent experience with us. We truly appreciate your patience and understanding with the delayed check-in, and I'm delighted to hear that you enjoyed this recent visit. It was a pleasure to have you as our guest and we hope to welcome you back again soon! Warm regards, Bryan W. Front Desk Manager
3 out of 5
Recommended
for Families
by A traveler

Good

Posted Dec 2, 2015
Pros: Front entry beautiful
Location: Nothing
Wish they had a bigger gift store and a restaurant that wasn't so fine dining- prices were pretty expensive for room service. Order peanut butter sandwich- 18.00. No other choices though at 8:00 at night.
Comment from Hotel Management
Dec 8, 2015 by Bryan W., Hotel Management
Dear guest, Thank you for sharing your recent experience with us. I'm delighted to hear your recent stay was enjoyable and we appreciate you taking the time share how we could better improve your experience as well. It was a pleasure to have you as our guest and we look forward to welcoming you back again in the future! Warm regards, Bryan W. Front Desk Manager
5 out of 5
Recommended
for Personal Event
by A traveler

Brief, luxurious stay in Chicago

Posted Nov 10, 2015 on Hotels
Wish I'd had a longer stay in Chicago, this hotel room was so nice. The room was a study in winter white, very calming. Amusingly the epic city view from my room included the Trump tower. Selected a room with club access, including beverage service and continental breakfast, all of which was great. I'm predominantly a budget traveler, so I kind of didn't think about gratuities for same until a discreet postcard arrived at my elbow, gently advising me that i could totally leave a gratuity as a reward for excellent service if i so wished.
Comment from Hotel Management
Jan 16, 2016 by Mary, Hotel Management
Hello and thank you for taking the time to share your experience with us. We are very happy to hear you enjoyed your stay room and view along with the Club Level. We appreciate your business and look forward to having you back at the Sheraton. Warmest regards, Mary P. Executive Office
4 out of 5
Recommended
for Everyone
by A traveler from New York

Great location in Chicago!

Posted Nov 9, 2015 on Expedia
Great hotel in River North within walking distance to sight seeing. Easy quick check in. Would highly recommend!
Comment from Hotel Management
Nov 18, 2015 by Mary P. Executive Office, Hotel Management
Hi Jess, Thank you for your review. We are glad you enjoyed your stay and happy to hear you would recommend us to your friends! We appreciate your business and look forward to having you again. Warm Regards, Mary P. Executive Office
5 out of 5
by A traveler

Room furniture was damaged

Posted Nov 7, 2015 on Hotels
Great Hotel but room furniture was damaged.
Comment from Hotel Management
Jan 23, 2016 by Mary, Hotel Management
Hello Anonymous, Thank you for your review. We are glad you enjoyed your stay and appreciate your business. We are glad you enjoyed your stay and hope to see you again very soon when your travels bring you back to Chicago. Warm regards, Mary P. Executive Office
5 out of 5
Recommended
for Everyone
by A traveler from Michigan

Awesome Views

Posted Nov 6, 2015 on Expedia
Spent three awesome days (November 3,4,5), when the weather was absolutely perfect, sunny with Highs in the 70's. Awesome views from our room (2517). Stayed here several times. Great restaurants and shopping within walking distance. Rush Street, Navy Pier and Grant Park a short can ride or a long doable walk.
Comment from Hotel Management
Nov 18, 2015 by Mary P. Executive Office, Hotel Management
Hello Drak, Thank you for your review. We are glad to hear our accommodations met your expectations! We appreciate your loyalty and look forward to your return. Warm regards, Mary P. Executive Office
3 out of 5
by Vincent from Cincinnati, OH

Almost perfect

Posted Nov 3, 2015 on Hotels
I would say this was a great hotel, and would have given 5 starts, but there were people partying really loud on Saturday evening, very early in the morning for hours. It sounded like there were more people in the room that should have been(people not paying to stay there). We did call and complain and it eventually stopped, but not til after happening for a few hours. Rough night of sleeping. Bartenders at Shula's were great. Not enough towels in the room at first, but we got more the next morning from the cleaning people when they cleaned the room. There were 4 people who paid for the room, and we only got 3 sets of towels.
Comment from Hotel Management
Jan 23, 2016 by Mary, Hotel Management
Hello Vincent, Thank you for taking the time to share your experience. I'm sorry to hear that your neighbors at the hotel interrupted your sleep! We look forward to having you back again and hope that we earn 5 stars on your next visit! Warm regards, Mary P. Executive Office
5 out of 5
Recommended
for Everyone
by A traveler from NYC

A One-day major conference.

Posted Nov 2, 2015
Pros: Only 35 minutes from O'Hare, at non-rush hour travel times; facilities are very well staffed.
Cons: A micro-improvement: the sink-stopper in room 1416 does not close off sink drainage.
Location: Too busy to explore; previous trips, a "nice" down-town region.
In at dawn Saturday, out by Sunday noon, huge accomplishments, facilitated by excellent facilities and staff.
Comment from Hotel Management
Nov 19, 2015 by Mary P. Executive Office, Hotel Management
Hello Richard, Thank you for sharing your experience with us. I will pass along your information regarding the issue you had with your sink to our Engineering team for follow up. I'm happy you had a pleasant experience with our staff and look forward to your return. Warm regards, Mary P. Executive Office
4 out of 5
by Nicholas

Posted Nov 2, 2015 on Hotels
Comment from Hotel Management
Jan 30, 2016 by Mary, Hotel Management
Hello Nicholas, Thank you for the 4 star rating during your recent visit! We appreciate your feedback and look forward to having you again at the Sheraton Grand! Best. Mary P. Executive Office
5 out of 5
by Lori from Greenville SC

Posted Oct 28, 2015 on Hotels
Absolutely loved staying here. If I am ever in town again I will stay at this Sheraton. The concierge made the stay even better. They were very helpful and sent me to great places to eat every day. The staff was wonderful.
Comment from Hotel Management
Jan 23, 2016 by Mary, Hotel Management
Hi Lori, Thank you for your amazing review! We are delighted to hear you enjoyed your stay with us and how our Concierge's were able to assist you in making great dining recommendations. We hope to see you again the next time you are in Chicago! Warm regards, Mary P. Executive Office