Good location, decent place, so-so cafe
Posted Nov 25, 2016 on Expedia
Spent a weekend here and the location is great, right near the Hancock Center and 1/2 block from Michigan Ave. This older but refurbished hotel is a very reasonable choice, and the staff overall was helpful. The rooms are small (as expected in this location) but comfortable and useable. HVAC in the room was very hard to adjust, nor could we get the fan to work at all well, so the room was quite stuffy much of the time. Beds are comfortable, as are the furnishings. Our shower layout was poorly designed but worked well once you doused yourself while getting the water running. Our only problem was with the cafe' on the main level. Poorly organized, poor service (very poor!) and not worth the prices. Zip around the corner to the Hilton or across to the Drake instead. In all fairness, the Food and Beverage manager did reply to our comment about the poor cafe' service, but warning to others!