Ratings based on 2,741 Guest Reviews

Hear it directly from our travelers
4.1 out of 5
91% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
3 out of 5
by A traveler

Nice enough, but will try something else next time

Posted Jan 29, 2016
Pros: Decor was nice, modern, appeared new
Cons: Bathroom water rust needs to be cleaned or replaced. Water system needs to be looked at, metallic smell and taste (like mold almost). Hotel staff.
Location: everything, it's in the loop.
I am not hard to please, nor do I have a ridiculous list of needs. Saying that to help level set this review. I stayed 2 nights, 3 days. The room shower had water rust down the metal fixtures in the shower. Outside of that it looked clean, just thought that it was strange since the bathroom appeared to be updated. The water did have a metal smell and taste to it. I didn't drink it, but it was noticeable the first night I brushed my teeth. I used bottled water after that. You may think that's just the way Chicago water smells, but I've been to Chicago plenty of times and it's not Chicago...it's the hotel. The front desk was unprofessional or overwhelmed or stressed out (not sure which) the first 2 nights. You could tell just hearing them when waiting for your elevator. I was thankful I didn't really need to talk to them. However, the very last day of check out the guy at the desk was amazingly pleasant. So, just know you may get one or the other apparently. I didn't have issues to test the waters. I just check in and check out and hardly speak to hotel staff b/c I know they are busy and I don't really require much other than a clean room and towels. Parking: If you were unfortunate enough to bring a car to Chicago, then either park your car farther away at a cheaper lot and take the train while you are there. Otherwise, they do offer $60 valet which includes in and out. I ended up parking it myself at the same lot they use right around the corner for $46/night.
3 out of 5
by A traveler from LA

Not what I expected...

Posted Jan 19, 2016
Arrived at the hotel nestled in the eclectic part of downtown Chicago. The building is gorgeous as well as the lobby. Modern chic. Shortly after checking in with the friendly youthful staff, I made my way to my room. Upon approaching the floor a strong essence of the earth hit me which was carried into my very tiny/cramped room. The room does not reflect the ambience of the lobby nor the outside. I was promptly given a slightly larger room (not much but will do). Needless to say the room didn't match the price. If cheaper I wouldn't have much to complain about.
3 out of 5
Recommended
for Business Travelers
by Sonia

This traveler left a rating score only Posted Nov 11, 2015 on Hotels
4 out of 5
Recommended
for Everyone
by A traveler

Hotel close to food, convenience stores, trains

Posted Nov 11, 2015 on Expedia
Perfect location with all multiple train lines within walking distance, amazing restaurants and quick eats, blocks from the Magnificent Mile, and convenience stores for those flying in, in need of toiletries and miscellaneous items. Only complaint is for cleaning staff as service was very inconsistent: one day no toiletries were replaced simply because <1/3 of the shampoo remained...as if it were a costly burden to replace one shampoo bottle. I was also hoping that I'd get a higher level floor. Turned out having the floor to myself...which was nice, but I realized many of the higher floors were occupied. Maybe I should have asked like everyone else. And rooms were on the smaller side, just enough for the queen size bed and not much space around the bed.
5 out of 5
Recommended
for Personal Event
by Jeanne from New York

Posted Nov 10, 2015 on Hotels
Wonderful restaurants right around the corner. Top notch hotel.
3 out of 5
Recommended
for Business Travelers
by DONG from Hawaii

Doesn't live up to 4 stars.

Posted Nov 10, 2015 on Hotels
The hotel is clean and comfortable to stay, and location is pretty convenient. However, the hotel lobby, rooms are really small, and gym, business center are tiny too.It's far from "4 star" hotel which it was advertised as.
4 out of 5
Recommended
for Getaway With Friends
by Anders from Umeå

Bra läge. Många restauranger i närheten.

Posted Nov 9, 2015 on Hotels
Var på basketboll.
5 out of 5
Recommended
for Business Travelers
by A traveler

This traveler left a rating score only Posted Nov 9, 2015 on Hotels
1 out of 5
by A traveler from tx

Old hotel

Posted Nov 9, 2015 on Expedia
Couldn't cancel reservation, wanted 2 beds they gave one double!!
5 out of 5
Recommended
for Everyone
by A traveler

Hotel was located close to restaurants & shopping.

Posted Nov 8, 2015 on Expedia
The staff was very friendly, and by stay could not have been better at Hotel Felix. I highly recommend this hotel.
Comment from Hotel Management
Dec 15, 2015 by Troy Murray, Hotel Management
Thank you for your Feedback. We are excited you enjoyed your stay. We look forward to having you stay with us again.