I will never stay at a Holiday Inn anywhere again!
Posted Feb 26, 2013
I am thoroughly unimpressed with my stay at The Mart Plaza Holiday Inn. Unfortunately, we have to stay here for another night! My expectations weren't sky high, because we had a very competitive rate, but I expected much more out of an established hotel chain. The room was very basic, but I was off put by the cheap linens, and the temperamental shower control, which went from freezing to scalding with even the slightest adjustment. The biggest inconvenience was the noise. The offseason is a good time to pursue ongoing renovations, but using power tools next door to occupied rooms at 8 AM is unacceptable.
The service standards are very interesting at this hotel. I called the operator and asked for extra pillows. Instead of having a dispatch system and relaying the message for me, I was connected to housekeeping and had to ask someone who wasn't too familiar with the english language. Also, after we had our thermostat worked on, which ran out of batteries, the operator called our room to see if somebody had ever shown up to fix the problem. I understand follow up is important, but disturbing the guest should be a last resort. There should be an open and closed call system so employees can follow up with each other as opposed to trying to get that kind of information from someone who is trying to enjoy a vacation.
The lounge in the hotel lobby had a great view and decent daily specials, so we stopped in for a couple drinks before we hit the town. The atmosphere was quite dark and uninviting, and it took forever to be greeted, which is odd considering it was dead in there. When our server finally arrived, she was extremely cold and emotionless, and our simple vodka sodas didn't even have a hint of alcohol in them. Needless to say we did not order another and hoped to get the point across that she was terrible by offering no gratuity.
I work in hospitality, so I am quite familiar of the ins and outs of the industry. I also understand the phrase "you get what you pay for" but for us, that wasn't the case. The only thing positive I can mention about the hotel was the view and the price tag. We had other options in the city for a similar price, and if we are ever in the area again we will be sure to pursue those options. Furthermore, I will think more than twice before staying in a Holiday Inn or Doubletree on any other getaway.