"My stay in this hotel is good. THE ONLY THING IS HOPE THAT THEY WILL PROVIDE TRANSPORT EARLY IN THE MORNING, LIKE 5AM. " More

By a verified traveler on Thu 28 Jun 2018

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Hotel Description

Hotel near Woodfield Mall in Arlington Heights

Close to airport

Within 6 miles (10 km) of this hotel, you'll find Woodfield Mall and Legoland Discovery Center. Schaumburg Convention Center and Schaumburg Medieval Times are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free self parking, and a free airport shuttle. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free train station pick-up. There's a 24-hour fitness center on site, and a 24-hour front desk and a fireplace in the lobby are also provided.

Free WiFi, refrigerators

The 125 guestrooms feature comforts like pillow menus and down comforters, while refrigerators and microwaves offer the conveniences of home. Flat-screen TVs come with cable channels, and other amenities include free WiFi and coffee/tea makers.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$64 per night

Suite, 1 King Bed with Sofa bed (Wet Bar, Living Room)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Comfort Inn Arlington Heights - O'Hare ratings based on 15 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Comfort Inn Arlington Heights - O'Hare

Everyone (13) Family (1)
1 out of 5
If you are used to positive Comfort Inn experiences, do not choose to go to this particular hotel. From the property manager who would not honor what his employee had promised us about a later check out with a refund, who replied with condescending attitude and incredulous response when the three in our party tried to explain the miscommunication that seemed to take place, who would not return repeated phone calls, to unclean rooms (before we entered the room for the first time and even after housekeeping--potato chips on the floor that were not from our party, hair in the bathroom and hair ties found on the desk that didn't belong to us) this was a disturbing visit to say the least. I can overlook a worn hotel with outdated room locks and indifferent desk clerks when room locks wouldn't work after 3 attempts. But a business owner (in the hospitality, no less) who immediately goes on the defensive, snaps at the possibility that his employee offered something she was not authorized to offer, and disregards 4 attempts of mine to connect and discuss the situation after the stay is unacceptable. Customer Service at Choice Hotels corporate had to go out of it's way twice on this case and showed the respect and concern I've always received from other Comfort Inns. This particular property with it's leadership (or lack there of) was an incredible disappointment and a time suck in an obvious situation where the customer, at the very least should be heard, &at most, seen as right.

Posted by on Jan 30, 2019

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4 out of 5
Our room was very nice clean breakfast was ok omly thing was the tv only had few channels beside that was pleasant would recommend

Posted by on Jan 20, 2019

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Comment from Hotel Management

Feb 2, 2019 by Operations Management

Dear our happy guest, Housekeeping and Breakfast teams are delighted that you had a great experience. We would love to see you back so we can earn your 5-star review.

5 out of 5
Very comfortable hotel. Friendly and helpful staff. A little inconvenient if you want to go downtown and have no car. Good breakfast. Fairly quiet. I'd definitely recommend it.

Posted by on Jan 3, 2019

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Comment from Hotel Management

Jan 6, 2019 by Hotel Management

Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with!

3 out of 5
Handicap accessible room assigned us was the last room at the far end of the hotel. Should have warned us. Goofy and insensitive placement for mobility challenged guests for whom walking is difficult. Sheesh. Tv remote missing the back battery cover. So batteries fall out during use.

Posted by on Dec 28, 2018

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Comment from Hotel Management

Jan 4, 2019 by Hotel Management

We want to thank you for your feedback. While we wish you had a better experience, it is feedback like this we learn from and use to improve. We work hard to deliver an exceptional guest experience. For the inconvenience it caused, we sincerely regret that it occurred. We look forward to exceeding your expectations on your next visit with us.

5 out of 5
Convenient location for everything and close enough for Green Bay game.Thank you

Posted by , from Fort Worth Texas on Nov 16, 2018

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Comment from Hotel Management

Nov 23, 2018 by Hotel Management

What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future!

3 out of 5
We arrived early but were unable to check in. We also were given a room that was not properly stocked with toilet paper and after being there early we were still checked in 20 minutes after scheduled check in time.

Posted by on Nov 13, 2018

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Comment from Hotel Management

Nov 23, 2018 by Hotel Management

We want to thank you for your feedback. While we wish you had a better experience, it is feedback like this we learn from and use to improve. We work hard to deliver an exceptional guest experience. For the inconvenience it caused, we sincerely regret that it occurred. We look forward to exceeding your expectations on your next visit with us.

5 out of 5
Pros: NEAR TO AIRPORT
Cons: HOTEL TRANSPORT TIME
My stay in this hotel is good. THE ONLY THING IS HOPE THAT THEY WILL PROVIDE TRANSPORT EARLY IN THE MORNING, LIKE 5AM.

Posted by on Jun 28, 2018

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Comment from Hotel Management

Aug 11, 2018 by Hotel Management

Thank you for taking the time to let us know about your stay with us. You are valued as a guest and your feedback is important as we use to continually improve our service to you. I am glad to see that you enjoyed your stay with us and we look forward to seeing you again should your travels bring you back to the area!

2 out of 5

Close to interstate highway!

Couldn't get tv to stay on or get closed caption to work. No ironing board in room Hair dryer would not work. Staff was supposed to put us in adjoining room and after 2 phone conversations they had no record of it.

Posted by on Jun 8, 2018

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3 out of 5
Mainly needed a place to stay while visiting at a local hospital. Comfortable and met our needs.

Posted by on Jan 21, 2018

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5 out of 5

Center of suburbs and city

Was a very pleasant stay, quiet and comfortable highly recommend!

Posted by , from jacksonville NC on Dec 6, 2017

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About the Comfort Inn Arlington Heights - O'Hare

Location 2120 S Arlington Heights Rd, Arlington Heights, IL 60005

Property Features

A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. Event space at this hotel measures 1000 square feet (93 square meters). A roundtrip airport shuttle (available on request), a train station pick-up service, and a train station drop-off service are free. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Comfort Inn Arlington Heights - O'Hare. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this Arlington Heights hotel.

  • 1 building
  • 125 guestrooms or units
  • 3 levels
  • 1000 sq ft of conference space
  • 93 sq m of conference space
  • Built in 1986
  • Breakfast available (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Chicago, IL (ORD-O'Hare Intl.) (16.9 km / 10.5 mi)
  • Train station: Arlington Heights Station (4.9 km / 3.1 mi)
  • Property shuttles: Free airport shuttle and train station pick-up
  • Parking: Free self parking

Room Amenities

Comfort Inn Arlington Heights - O'Hare offers 125 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Beds feature down comforters. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Down blanket
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free hot/cold buffet breakfast on weekdays from 6 AM to 9:30 AM and on weekends from 6:30 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Minimum check-in age is 21

Special check-in instructions:

Airport shuttle service is available on request from 7 AM to 10:30 PM. Fees may apply. Contact the property in advance to make arrangements.

Airport shuttle service is offered on request from 7 AM to 10:30 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 15.00 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Noise-free rooms not guaranteed
  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15.00 per pet, per night
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arlington Heights Holiday Inn Express
  • Comfort Inn Arlington Heights O'Hare
  • Holiday Inn Express Hotel Arlington Heights
  • Arlington Heights Holiday Inn
  • Holiday Inn Arlington Heights
  • Comfort Inn Arlington Heights Chicago Hotel

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Comfort Inn Arlington Heights - O'Hare offers transfers from the airport and train station. Please contact the property at the number on the booking confirmation on arrival with your arrival details.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at Comfort Inn Arlington Heights - O'Hare.