"My stay in this hotel is good. THE ONLY THING IS HOPE THAT THEY WILL PROVIDE TRANSPORT EARLY IN THE MORNING, LIKE 5AM. " More

By a verified traveler on Thu 28 Jun 2018

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Hotel Description

Enjoy the free airport shuttle at this Arlington Heights hotel

Close to airport

You'll be within half a mile (1 km) of Ned Brown Forest Preserve and 2 miles (3 km) of Heritage Park with a stay here. Arlington Lakes Golf Club and Metropolis Performing Arts Center are also within 3 miles (5 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free self parking, and a free airport shuttle. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free train station pick-up. There's a 24-hour fitness center on site, and a 24-hour front desk and a fireplace in the lobby are also provided.

Free WiFi, refrigerators

The 125 guestrooms feature comforts like pillow menus and down comforters, while refrigerators and microwaves offer the conveniences of home. Flat-screen TVs come with cable channels, and other amenities include free WiFi and coffee/tea makers.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$65 per night

Suite, 1 King Bed with Sofa bed (Wet Bar, Living Room)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Comfort Inn Arlington Heights - O'Hare ratings based on 11 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Comfort Inn Arlington Heights - O'Hare

Everyone (9) Family (1)
5 out of 5
Convenient location for everything and close enough for Green Bay game.Thank you

Posted by , from Fort Worth Texas on Nov 16, 2018

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Comment from Hotel Management

Nov 23, 2018 by Hotel Management

What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future!

3 out of 5
We arrived early but were unable to check in. We also were given a room that was not properly stocked with toilet paper and after being there early we were still checked in 20 minutes after scheduled check in time.

Posted by on Nov 13, 2018

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Comment from Hotel Management

Nov 23, 2018 by Hotel Management

We want to thank you for your feedback. While we wish you had a better experience, it is feedback like this we learn from and use to improve. We work hard to deliver an exceptional guest experience. For the inconvenience it caused, we sincerely regret that it occurred. We look forward to exceeding your expectations on your next visit with us.

5 out of 5
Pros: NEAR TO AIRPORT
Cons: HOTEL TRANSPORT TIME
My stay in this hotel is good. THE ONLY THING IS HOPE THAT THEY WILL PROVIDE TRANSPORT EARLY IN THE MORNING, LIKE 5AM.

Posted by on Jun 28, 2018

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Comment from Hotel Management

Aug 11, 2018 by Hotel Management

Thank you for taking the time to let us know about your stay with us. You are valued as a guest and your feedback is important as we use to continually improve our service to you. I am glad to see that you enjoyed your stay with us and we look forward to seeing you again should your travels bring you back to the area!

2 out of 5

Close to interstate highway!

Couldn't get tv to stay on or get closed caption to work. No ironing board in room Hair dryer would not work. Staff was supposed to put us in adjoining room and after 2 phone conversations they had no record of it.

Posted by on Jun 8, 2018

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3 out of 5
Mainly needed a place to stay while visiting at a local hospital. Comfortable and met our needs.

Posted by on Jan 21, 2018

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5 out of 5

Center of suburbs and city

Was a very pleasant stay, quiet and comfortable highly recommend!

Posted by , from jacksonville NC on Dec 6, 2017

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1 out of 5

Wow didn't expect such a mess

Pros: Very little. The location is not too bad but overall there is very little positive to say.
Cons: Everything. Also the trial size shampoo, etc is comedically small. Too bad they couldn't apply some of those 'great' savings for better training.
Location: Chicago near affluent area with lots of shops and eclectic stores and restaurants!
AC didn't work, room smelled poorly, smoke filled, and moldy. Non smoking room but couldn't prove that. They attempted to move us to the adjoining suite however it had an AC unit that sounded like a helicopter. We asked for a refund however manager wasn't available. Unfortunately we had to repeatedly ask the CSR to give us a receipt with no charge showing. Had to wait 25 minutes for the corp office (which is unreachable for a guest) to finally void the charge and provide a receipt. CSR was difficult and rude though we strongly feel this was encouraged behavior and training from her manager (who never did show).

Posted by , from Kansas City on Jun 27, 2016

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3 out of 5

Needed park&stay for O'Hare-not the best choice

Pros: Excellent complimentary breakfast and comfortable beds.
Cons: Park and ride service needs to be more accommodating.
Location: It felt like a safe location with many dining options nearby.
Unfortunately, their complimentary shuttle did not leave until 7 a.m. and we needed to leave by 6:15 for the airport. I was not told about the charge to leave my car there until I arrived at the hotel. The staff was very friendly and accommodating; however, the taxi that he called for me the night befofe never arrived. Thankfully, the clerk was able to call her husband who worked for a taxi so we could make it to the airport on time. After finally arriving at the airport my son realized he dropped his phone in the taxi. Thankfully, I called the hotel clerk who tracked down her husband/taxi and delivered the phone to O'Hare before our departure. I really appreciated her helpfullness. Since our stay, I have found other hotels that are closer, offer a 24 hour shuttle, and do not charge for parking. So even though the staff was good I will use another hotel next time.

Posted by , from Michigan on May 1, 2016

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2 out of 5

Horrible Technology

The hotel was clean and the staff were friendly and helpful. Unfortunately, the Internet didn't work most of the time. When it did work, it was insufficient to stream video. I would not return to this hotel.

Posted by , from Key West, FL on Nov 19, 2015

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3 out of 5

Staff

Staff were excellent. Hotel is older but comfortable.

Posted by on Oct 15, 2015

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About the Comfort Inn Arlington Heights - O'Hare

Location 2120 S Arlington Heights Rd, Arlington Heights, IL 60005

Property Features

A computer station is on site and WiFi is free in public spaces. A 24-hour business center and meeting rooms are available. Free breakfast is served daily. Event space at this hotel measures 1000 square feet (93 square meters). A roundtrip airport shuttle (available on request), a train station pick-up service, and a train station drop-off service are free. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Comfort Inn Arlington Heights - O'Hare. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this Arlington Heights hotel.

  • 1 building
  • 125 guestrooms or units
  • 3 levels
  • 2 conference rooms
  • 1000 sq ft of conference space
  • 93 sq m of conference space
  • Built in 1986
  • Breakfast available (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Chicago, IL (ORD-O'Hare Intl.) (16.9 km / 10.5 mi)
  • Train station: Arlington Heights Station (4.9 km / 3.1 mi)
  • Property shuttles: Free airport shuttle and train station pick-up
  • Parking: Free self parking

Room Amenities

Comfort Inn Arlington Heights - O'Hare offers 125 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Beds feature down comforters. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Down blanket
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free hot/cold buffet breakfast on weekdays from 6 AM to 9:30 AM and on weekends from 6:30 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Minimum check-in age is 21

Special check-in instructions:

Airport shuttle service is available on request from 7 AM to 10:30 PM. Contact the property in advance to make arrangements.

Airport shuttle service is offered on request from 7 AM to 10:30 PM. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 15.00 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Noise-free rooms not guaranteed
  • No rollaway/extra beds available
  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15.00 per pet, per night
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arlington Heights Holiday Inn Express
  • Comfort Inn Arlington Heights O'Hare
  • Holiday Inn Express Hotel Arlington Heights
  • Arlington Heights Holiday Inn
  • Holiday Inn Arlington Heights
  • Comfort Inn Arlington Heights Chicago Hotel

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Comfort Inn Arlington Heights - O'Hare offers transfers from the airport and train station. Please contact the property at the number on the booking confirmation on arrival with your arrival details.
  • Up to 4 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at Comfort Inn Arlington Heights - O'Hare.