Great location but hotel itself needs improvement
Posted Aug 23, 2016
Great location, walking distance to Michigan Ave, various bus and L stops. Clean, and staff was very helpful. Doormen were super friendly!
However, for downtown Chicago and the price you pay, Mile North should make several improvements. We had multiple issues with our keycards. (They still use the older version of magnetic, inserting cards) We had a "suite" and the bed was a very uncomfortable, double (not even queen!) sized bed. Bathroom had no fan and no towel racks or robe hooks (other than inside the shower). Sink was inside the room with toilet and shower, making it difficult for a family of four to all get ready at once. We did not bring a car, but be aware that the parking was $62 PER DAY! Wifi is additional EVEN IN THE LOBBY. They will also automatically charge you a ridiculous "resort fee" for fitness center (which we never used) and a "business center". (which was 2 iMacs in the middle of the lobby) Plan on paying additional for breakfast, too.
The hotel boasts of a rooftop with spectacular views, however they do not allow access before 5pm and no one under 21. We asked if we could just take our kids up just for a few minutes during the day or before they opened as a bar and were told no, which was surprising. The lobby bar closed at 10:30pm even on weekends (never stayed at a hotel which the bar closed that early) and the rooftop bar had private events 2 out of 3 nights we were there. If one wanted a late-night drink, you'd be out of luck.