Ratings based on 1,531 Guest Reviews

Hear it directly from our travelers
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
2 out of 5
by A traveler from Louisville, KY

Tiny room, so-so service

Posted Sep 27, 2016
Pros: LATHER bath products were amazing. West End bakery/coffee/deli was very good. Awesome location!
Cons: More attentive/outgoing front desk staff. A simple positive greeting can go a long way to improving an opinion.
This was the smallest King room I have ever stayed in. The hotel was great in theory, execution: meh. The decor was cool, the bed was comfy, the free coffee service was nice, good sized tv...that's where is ends. The front desk staff did the bare minimum, the pillows were horrible, I'm not a fan of the open concept shower, hallways were so small 2 people couldn't walk side by side, bed was on the hall wall and I could literally hear the change in peoples pockets outside our room. I checked in early and opted in to the text message service, they offered if we need anything to text. Sounds cool, like the kind of service younger tech savvy people would like. While out (late night at Wrigley. GO CUBS!) we requested extra pillows be sent up to the room and never got a response. We arrived to find the room had been cleaned, but we did not receive any additional pillows. Why offer a service like this if that's not how its intended to be used or if you aren't going to follow through?
1 out of 5
by A traveler

Horrible!

Posted Sep 6, 2016 on Hotels
What a horrible experience. The day prior to our visit I completed the hotel's online check-in form to save time, only to be told when I arrived that I still needed to go through the same process all over again. The attendant at the front desk told me "yeah, it's a flawed system". Furthermore, the online form has an option to select your time of arrival so they could be accommodating. I selected "prior to noon" because we had a very early flight and were hoping to get an hour or two of shut-eye prior to seeing the sights. I arrived around 11am only to be told there were no rooms ready, but that we were first on the list and they'd call when one was cleaned. Fair enough, but it wasn't until around 3pm when they called...standard check-in time. Very accommodating (sarcastic). When we came back to the hotel that evening, we were extremely underwhelmed with our experience. When we arrived on our floor we were immediately greeted by a strong, musty odor like you'd experience at hole-in-the wall motels. Got to the room - I've never seen a smaller hotel room (probably around 150 sq. ft.), and that's saying something because my wife and I do a ton of traveling. No closet, no fridge, no desk, no chair. The floor of the room was uneven and the paint on the wall was all chipped. This is no exaggeration - I've stayed at Comfort Inn's that were much nicer than this, and about $200 cheaper per night. The positive reviews that you see about this hotel honestly baffle me.
5 out of 5
by A traveler

nice, convient location

Posted Sep 5, 2016 on Expedia
Location: in downtown Chicago, easy access to the L (subway)
very enjoyable, efficient and knowledgable staff, top of the line bathroom, extremely comfortable bedding, quiet room, enjoyable theme
5 out of 5
by A traveler

This traveler left a rating score only Posted Sep 5, 2016 on Hotels
5 out of 5
by A traveler from Vanves

Je recommande à fond !

Posted Sep 5, 2016 on Hotels
Hotel très bien situé, décoration très originale et personnel vraiment sympa. Thé gratuit posé le matin devant votre porte et boulangerie au RDC améliorent le séjour. Nous étions dans une petite suite de 2 pièces, super confortable. La literie est excellente
4 out of 5
by A traveler

This traveler left a rating score only Posted Sep 4, 2016 on Hotels
5 out of 5
by A traveler

Great stay at the ACME

Posted Sep 4, 2016 on Hotels
Overall loved the hotel. Rooms were well sized, clean, and well furnished. Great location, centrally located and easy to get everywhere. Free wifi was fast and reliable. Great bar in the lobby. Room service options could be improved, but would definitely recommend the ACME and stay here again.
4 out of 5
by A traveler from Toronto

Nice boutique hotel in great Chicago location

Posted Sep 4, 2016 on Hotels
Great little place except we returned to our room and it had not been cleaned. Staff came right away, however, this is not acceptable when customer is out all day
5 out of 5
by A traveler from Philadelphia

Great good value boutique hotel in heart of chicag

Posted Sep 3, 2016 on Expedia
Pros: Everything
Cons: Nothing
Location: Right in the center of town - close to everything
Excellent hotel A litte bit different Great location Great staff and booked through expedia and got free parking !!! in Chicago !!
4 out of 5
by A traveler from massachusetts

Good location

Posted Sep 3, 2016 on Expedia
2blocks from Mag. Mile and shopping, 1 mile stroll encompasses beaches, NavyPier and downtown attractions and parks. Excellent free coffee delivered to our room a big plus, as was the bakery off the lobby. Would rather have an empty refrigerator for leftovers etc than the one in the room dedicated to selling water beer and soda